Linea Reviews 

306
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and attentive staff, including dentists, who provide gentle care and clear communication throughout the process, making them feel comfortable and confident. The service and user experience are frequently described as seamless, easy, and well-organized, leading to outstanding results and beautiful smiles that boost confidence. Many also highlight the excellent customer service, noting quick, friendly, and supportive responses to their inquiries, making the overall journey hassle-free. However, some customers noted that their treatment plans were longer than initially expected or advertised, with some expressing unhappiness about plans extending beyond six months.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the team's kindness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the treatment process as... See more

Customer service

Reviewers express high satisfaction with customer service, consistently describing the team as amazing, kind,... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the results and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process was so easy from visiting dentist to arranging check-ups. The communication from Linea was really great & they often reminded me to give updates! The retainers take a bit of getting... See more

Rated 5 out of 5 stars

My treatment took 10 months. Dentist will take your teeth scannings and perform IPR if needed. Rescanning every 12 sets at the dentist is included. You can review your progress and teeth movement on L... See more

Rated 5 out of 5 stars

I’m very happy with my Linea experience. My initial query was answered promptly, and after a few follow‑up calls where all my questions were addressed, I signed up and downloaded the app. My treat... See more

Rated 5 out of 5 stars

Linea, has been a wonderful company. Answer all my questions very quickly. I love that the company has a few partner dentists for me to select to go to too. All explanation and steps required for Invi... See more


Company details

  1. Beauty Product Supplier
  2. Cosmetic Dentist
  3. Cosmetic Products Manufacturer
  4. Dental Supply Store
  5. Health and Beauty Shop
  6. Orthodontist

Written by the company

Linea is a fully Australian-owned and operated premium orthodontics label, founded by dentists with an ambition to make advanced clear aligner therapy more universally accessible. Find out more how Linea is reinventing the world of teeth straightening with their renewed approach & unique hybrid model. We truly believe that through creativity, integrity and self-expression we can create a timeless brand that has an inspiring impact on people and their lives


Contact info

4.8

Excellent

TrustScore 5 out of 5

306 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(306)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy and streamlined

So easy and streamlined. My treatment took approximately 18 months and I’m so happy with the results. The communication via the APP was prompt and the 3D imaging is amazing.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Linea from the moment you contact them it’s easy …

Linea from the moment you contact them you are in good hands, the are super responsive and make the whole process soo easy,
The process is really affordable and even do payment plans that don’t cost any more out of pocket. Dr Frank at abbotsford dental was amazing! Made the whole process a breeze, super fast, great results and cheaper then some of the other company’s and you get regular checkups with your dentist. I’m now 39 and only wish I did it earlier

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had the most amazing experience with…

I had the most amazing experience with Linea. My treatment was only 7 months, but I cannot believe how much my teeth changed. Dr Julian was always so friendly, professional and easy to chat to! The customer service as Linea is fantastic, with 24/7 responses to any questions I had along the way. I could not recommend Linea enough, so so happy with the results! :)

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Only positive things to say about Linea

I had such a great experience with Linea for my retainers. The whole process was incredibly smooth and they were so accommodating from start to finish. The dentist they paired me with was amazing — so professional and thorough that I’ve actually made him my regular dentist now.
The pricing is really affordable, especially for the level of care you receive, and the 24/7 app support is such a game changer. It made everything super convenient and stress-free. Highly recommend!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

The process was very easy

The process was very easy. It was affordable and easy to manage appointments with a local dentist. Professional service and I am happy with the results.

April 15, 2025
Rated 3 out of 5 stars

The dentist has been great

The dentist has been great.
After my first lot there were still huge gaps in my teeth so of course they sell you another scan. After the refinements I decided not to go any further.
I don’t find the app useful at all and not personal.

April 14, 2025
Linea logo

Reply from Linea

Hi Ambere,

Thank you for your review — we’re really glad to hear you’ve had a positive experience with your dentist, and we appreciate you sharing your feedback.

In relation to the spacing you experienced at the end of treatment, this can occasionally occur with clear aligners. While your treatment plan is designed using advanced 3D technology, it is important to note that it is a guide rather than a guarantee of exact tooth movement. Teeth don’t always track perfectly with the simulation due to a number of factors, including bone density, ligament response, root anatomy, and importantly, day-to-day wear habits (e.g. aligners worn ~22 hours per day, consistent use of chewies, and following the recommended change schedule).

For this reason, refinements are a normal and expected part of aligner treatment in some cases, and are used to close any remaining spacing or fine-tune the result. We make patients aware of this possibility prior to starting treatment.

For Tier 2 packages, we include 2 rounds of complimentary refinements (covering treatment planning, aligner manufacturing, and shipping). The only cost involved is a $150 rescan fee paid directly to the dentist, which we do not receive. In fact, refinements are something we absorb significant costs for, so it is not in our interest to recommend them unless clinically appropriate.

We’re also sorry to hear the app didn’t feel useful or personal — that’s valuable feedback, and we’re continually working on improving the patient experience across all touchpoints.

We appreciate you taking the time to share your thoughts and wish you all the best moving forward.

Rated 5 out of 5 stars

10/10

I had an excellent experience with Linea Teeth Retainers from start to finish. The customer service was incredibly friendly and professional, making the whole process feel smooth and reassuring. Communication was instant, which I really appreciated — any questions I had were answered quickly and clearly.

Every visit was pleasant, and the team made me feel comfortable throughout. The entire process was relatively painless and far easier than I expected. I’m so happy with the outcome and would highly recommend Linea to anyone looking for quality retainers and outstanding service!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

100% Recommend Linea

I had such an amazing experience with Linea from start to finish. The whole process was smooth and clearly explained, which made the difference compared to other places! Linea’s customer service was also fantastic — always responsive, and helpful with anything I needed. The online chat is so convenient for workers like myself.

The dentist at Joondanna Family Dental was professional and genuinely caring. She gave good advice and recommendations and was always gentle throughout every process.
The results speak for themselves — I couldn’t be happier! I feel so much more confident and have already recommended Linea to multiple friends and family.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and great results

I had crowding in my lower jaw and a bit of a jet in my upper teeth, nothing too terrible but it was hard to floss between some teeth with the floss often shredding, and my lower teeth would ache sometimes.
I used Linea after researching alternatives and this came up on top for balance of cost vs professional supervision.
The process itself was easy - first a clean and check at the partner dentist in Adelaide, which showed I had some decay which was filled (additional cost but needed doing anyway), then a full scan of my teeth.
A few weeks later the first set of aligners arrived and I went back to the dentist for fitting and inter proximal reduction (essentially widening the gap between teeth with a tiny file - the most unpleasant part of the process). Little nodules were added to certain teeth to make sure the aligners were themselves aligning correctly on my teeth. Then off I went with my first set of 12 aligners.
My total treatment was supposed to be 8 months but I wasn’t fully compliant with the recommendations (keeping them on 22 hours a day) so I kept each set on a bit longer, and it took 10 months to get through the 23 aligners in total. After the first set were finished I went back to the dentist who did a rescan and further widening of gaps. The next set arrived in the mail.
All in all an easy experience, I felt very supported by the team. The dentist, Dr Shamim Moslemi at Glengowrie Dental was lovely, as was his assistant Diana.
And of course I’m thrilled with the results 😊

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I just finished wearing my aligners and had such a good experience with Linea.

The whole process was really smooth and easy, and their customer service was amazing — they were always quick to respond and super helpful whenever I had questions.

The quality is great too, everything fit really well and just felt well done. And for the price, it’s honestly such good value.

Really, really happy with how it all turned out. Would definitely recommend!

March 31, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Recommend Linea!

My experience with Linea for my orthodontic retainer has been genuinely excellent from start to finish. The whole process felt smooth and well-organised, which immediately put me at ease. Booking my initial consultation was simple, and the team were really responsive and helpful in answering any questions I had beforehand.

At the appointment, the dentist was professional, friendly, and took the time to explain everything clearly. They carefully assessed my teeth, talked me through why a retainer was important for maintaining my results, and made sure I understood the options available. I never felt rushed, and it was clear they genuinely cared about getting the best outcome for me.

The scanning process itself was quick and comfortable—much easier than I expected. Instead of messy impressions, they used modern digital scanning, which made the whole experience far more pleasant. Once everything was set, I was kept updated throughout the production stage, which gave me confidence that everything was on track.

When I received my retainer, it fit perfectly straight away. It was comfortable, discreet, and easy to wear, especially at night. The team also gave clear aftercare instructions, so I felt confident maintaining it properly.

Overall, the customer experience with Linea was outstanding—professional, efficient, and genuinely friendly. Most importantly, my teeth have stayed perfectly aligned, and I feel reassured knowing I’m protecting my smile long-term. I’d highly recommend Linea to anyone looking for a reliable and stress-free retainer experience.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with linea

Amazing experience with linea, very affordable for the services provided, amazing communication and response

Loved the linea team and also dentist Nemrata she was great

Definitely would recommend 🙏🏼

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars for Linear

Couldn’t have had asked for a better experience with Linear. I was a little unsure of my decision to go Linear over another more expensive option, as I thought maybe cheaper meant not as good of a result - but this wasn’t true at all! The process was so easy from day one, the app is great for tracking progress and the communication is amazing. I only needed my retainers in for 3 months which was well below my expectations going in to this. The results are incredible, my teeth are perfectly straight and look amazing. My dentist, Dr Chu at Mt Lawley is the best dentist ever and he made everything from the attachments, to all of my follow up appointments in between, comfortable. I would highly recommend Linear to anyone if you are looking to use retainers to straighten your teeth.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Honestly from start to finish this was great. I only did my bottom teeth and wearing clear aligners heaps better than braces. Actually couldn't fault the process, app was great. The dentist that I saw was so lovely! Quick and easy! Highly recommend!!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

The results were great!

The results were great! The dentist I went to throughout the process was lovely. I am so so happy that found linea, the price made it possible for me to finally take the plunge and sort out my over crowded teeth.

February 14, 2026
Unprompted review

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