Hostility from the cashier at Promenades de la Cathédrale. Went to pick up items bought. I steel myself when I go to pick up an order from the Linen Chest, because each time I go I am faced with unfr... See more
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Review summary
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The product was not of good quality. Reg 299 but paid sale clearance price. The puffer taffeta comforter with sherpa lining was not what I expected. The taffeta lining is very noisy so any movement... See more
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Why does the website say $50 off your BLACK FRIDAY purchase for signing up---if you can't apply the promo code to your discounted BLACK FRIDAY purchase? The black Friday purchase* has a star next to i... See more
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If you have any issue with delivery or an item, just know that there is absolutely zero customer service. It took 3 weeks for my shipment to be delivered. There were issues with the carrier and i had... See more
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Company details
Written by the company
For bedding, dinnerware, home decor, gifts, registry items and more, visit Linen Chest today; your one stop destination for all the items you need for your home!
Contact info
4455 Autoroute des Laurentides, H7L5X8, Laval, Canada
- info@linenchest.com
- linenchest.com
1.6
Bad
326 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Worst delivery EVER
Worst delivery EVER
400$ paid
Undelivered to store 3 weeks later
Do not order at Linen chest
January 8, 2026
Unprompted review
Reply from Linen Chest
We’re very sorry to hear that your delivery experience has not met expectations. We understand how frustrating delays can be, especially when a significant amount is involved. As mentioned in our previous response, we have been unable to locate your order based on the information provided in your reviews. To help resolve this promptly, we encourage you to contact our Customer Care team directly at info@linenchest.com, referencing ticket #447174, along with your order number and the email used to place the order. Once we have this information, we will be happy to investigate and escalate as needed to find a resolution. We sincerely apologize for the inconvenience and appreciate your patience while we work to make this right.
This is such a disappointment.
This is such a disappointment.
The quality of their towels is wonderful.
Shipping not so good and Customer service is nonexistant.
Tried multiple times to talk to an actual person with no success.
Will never shop this company again.
January 27, 2026
Unprompted review
Reply from Linen Chest
Thank you for sharing your feedback. We're delighted to hear your satisfaction with the quality of our towels, but we're sorry to hear about your experience with shipping and customer service. Unfortunately, without your full name, email address, or order details, we’re unable to locate your case in our system. To help us assist you more effectively, please reach out to us at info@linenchest.com and reference ticket #447074, including your order number and the email address used for your order. We appreciate you bringing this to our attention and look forward to resolving it for you!
If I could give a zero
If I could give a zero, I would! This is the worst customer service I’ve ever experienced. How can we even support this company and buy Canadian if it’s to deal with that type of service. I’ve been trying to reach out to someone since January 6th. Weeks later, no one got back to me. I purchased an item last month, which I never received. Just the fact that I wasn’t able to speak to. Real person speaks volume on the care they have for their customers. Worst company ever !
January 6, 2026
Unprompted review
Reply from Linen Chest
We’re very sorry to read about your experience and understand how upsetting it is to be waiting for both your order and clear communication. This is certainly not the experience we want our customers to have. We want to reassure you that your case is currently being handled by our management team. A follow-up message was sent to you today, and we have opened an investigation with the carrier regarding your shipment. Please rest assured that your case remains a priority, and our team will follow up with you as soon as we receive further information. Thank you for your patience and understanding during this time.
Zero customer service and zero stars
Would give zero stars if I could. Ordered online on Dec 26 and soon received a shipping notice telling me the order had been picked up Jan 5 with delivery estimated for the next day. Since then, nothing. Have had requests to customer service, via the bot on the website, escalated three times and have yet to have anyone contact me. Linen chest has had my money for over three weeks and I have no order or any sense the company cares about its customers.
December 25, 2025
Unprompted review
Reply from Linen Chest
We sincerely apologize for your recent experience and completely understand how frustrating this situation must be, especially after receiving a shipping confirmation with no further updates. Unfortunately, with only a first name, we’re unable to locate your order or previous requests. If your issue remains unresolved, we invite you to contact us at info@linenchest.com, referencing ticket #444935 with your order number and the email address used at checkout. A member of our management team will investigate this matter and follow up with you directly. Thank you for your patience and understanding. We truly appreciate your feedback and look forward to resolving this for you!
Do not use if you expect customer service
Do not buy if you expect customer service. We want to shop Canadian but they do not deserve our business if they can't offer customer service. Absurd that I can chat or speak to a real person at Amazon within second but Linen Chest have no phone customer service and their chat feature does all it can to prevent you speaking to a real person and they don't respond to emails. Refunds they've agreed to take over 3 weeks. Simply this business does not deserve to exist
December 29, 2025
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration with reaching our team and the delay with your refund. This is not the experience we want our customers to have. At this time, we’re unable to locate your inquiry with the information provided. If your refund or request remains unresolved, please contact us by email at info@linenchest.com, referencing ticket #444665 and including your order number and the email address used at checkout. A member of our management team will follow up directly. Thank you for sharing your feedback — it helps us identify areas where we need to do better.
A Masterclass in Customer Service Fails
Order placed with Linen Chest, delivered by the carrier Canpar.
Both packages were left on the porch of my building, directly on the street, in downtown Montreal, without signature or protection, while I wasn’t home. Canpar even has photo proof of delivery. When I returned, the packages had vanished, poof, gone, like magic.
After contacting Canpar, I was then referred back to Linen Chest then I was told that leaving packages in the street is “not their policy,” only to discover that, apparently, this is standard practice, as an employee from Linen Chest told me when I explained the situation: “Is it with Canpar?”
Despite multiple attempts with Linen Chest:
- Customer service is limited to a useless chatbot, which seems to think ignoring me counts as “help.”
- Claim submitted with no follow-up whatsoever, I guess that’s their definition of efficiency.
- Email submitted to "info" linen chest email with all the information, still no answer after weeks.
- Two visits to a store branch: first, an internal request was opened with a promised callback that never came; second, I waited an hour to see a manager, who left without meeting me or offering any solution.
To date, no packages, no refund, no resolution. I’m starting to think “customer service” is just a mythical concept here.
Linen Chest presents itself as a proudly Quebecois company. As a Quebecois, I’m embarrassed by the image this service projects elsewhere in Canada.
January 11, 2026
Unprompted review
Reply from Linen Chest
We sincerely apologize for the experience you described and understand how frustrating and upsetting this situation was. This is not the level of service we aim to provide, and we regret the inconvenience this caused. We’re pleased to confirm that our Customer Care team has since been in contact with you and that the matter has now been resolved. Thank you for taking the time to work with us while we reviewed your case. We appreciate your detailed feedback, as it highlights areas where we must continue to improve—particularly around delivery handling and follow-up communication. Your comments have been shared internally to help prevent similar situations in the future. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you better moving forward.
CAN'T GET HOLD OF A REAL HUMAN CUSTOMER…
CAN'T GET HOLD OF A REAL HUMAN CUSTOMER SERVICE REPRESENTATIVE.
My order was promised to be shipepd in 1-7 business days. Almost DOUBLE of that has already passed and zero updates were provided from Linen Chest. To make matters worse, it's basically impossible to reach out to them. No phone number and no chat option (it just keeps defualting to the AI bot).
January 12, 2026
Unprompted review
Reply from Linen Chest
We apologize for the disappointment you've experienced in reaching our Customer Care team and for the delay with your order. We understand how important updates are during this process. To assist you more effectively, please provide your email address and order number by reaching out to us at info@linenchest.com, referencing request #435128. Our management team will get back to you shortly to resolve your inquiries. Thank you for your patience, and we appreciate you bringing this to our attention.
Poor Customer service
After reading all the bad reviews it does not look good for me to complain.
I received no refund on my MC gift card purchase. just a store credit. Should be a refund back on the card . On the back of the original receipt it says refunds to be same payment method. Store says no, its company policy to give store credit only. I only spent $36.44. What if i spent $500 from a gift card would I only be entitled to store credit.? Seems like a bad situation for me and a good one for you. Why would I go back there.
January 8, 2026
Unprompted review
Reply from Linen Chest
Thank you for bringing this to our attention. Based on our return policy, refunds are generally issued to the original payment method. From the information shared, we’d like to review the situation further. Please reach out to us via chat support or by email at info@linenchest.com and reference request #435120. We appreciate your patience and thank you for taking the time to share your feedback.
Dreadful customer service
Dreadful customer service. Not the first time I have left my purchase and walked out of store in MicMac Mall in Dartmouth, NS
four people with one helping a customer and those of us waiting completely ignored by the rest
Not worth visiting as they are not very price competitive anyhow
They need to lose attitude and learn customer service skills
January 8, 2026
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share your feedback. Feeling acknowledged while waiting for assistance is an essential part of the in-store experience. We’ve shared your comments about your visit to our Mic Mac Mall store with the management team, as we continuously strive to ensure that all customers feel seen, supported, and respected while shopping with us. We appreciate you bringing this to our attention, as feedback helps us identify opportunities to improve.
Delayed Shipping and Terrible Customer Service.
I placed an order over 6 weeks ago. The order confirmation e-mail indicated the anticipated shipping date. The item did not ship by that date despite my credit card being charged immediately. The online live chat service is completely unhelpful, and I have been unable to reach anybody through phone or e-mail despite trying multiple times.
I have completed all of the steps listed in the response below, to no avail. There is no live chat option- it is always a bot, and my e-mail to the address below containing all information requested has not been replied to.
January 4, 2026
Unprompted review
Reply from Linen Chest
Thank you for your patience, and we’re truly sorry for the delay and frustration you’ve experienced. We understand how disappointing it is when an order doesn’t ship as expected, and we appreciate you bringing this to our attention. To assist you effectively, we kindly ask that you provide the email address used to place the order along with the order number. Please contact us via live chat or by email at info@linenchest.com, and reference ticket #425387. Including this ticket number will allow us to properly link your request to this message. A member of our management team will review your case and follow up with you as soon as possible. Thank you for your understanding—we appreciate the opportunity to look into this and make things right.
I visited the Pinecrest Mall store for bedding
I visited the Pinecrest Mall store for bedding a few other items. Boxing Day sales prices were very good. I had help from someone on the floor (Diana was her name, I believe). She was excellent - very helpful, knowledgeable and really tried to help me find what I wanted. I've seen very poor customer service there in the past so I was particularly impressed by my experience with this salesperson. The young woman on cash was also lovely. One of the items I found was on sale but nobody could find a price for it so that whole experience took a while. Eventually the manager was called and figured it out.
January 2, 2026
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share your experience at our Pinecrest store! We're thrilled to hear that you had such a positive shopping experience during our Boxing Day sales. Diana, along with our team, strives to provide exceptional service, and it's wonderful to know that her assistance made a difference for you. We apologize for the delay in finding the price of the sale item, but we're glad the manager was able to help you eventually. Your feedback is invaluable to us as we continue to improve our customer service. We hope to see you again soon for more great finds!
Was Sent a USED product.
I ordered a grating machine along with other items. Because I was in the middle of moving, I didn’t open the box right away. When I finally did, I discovered that the machine was clearly used—scratched, damaged, and even had food particles inside. This was completely unacceptable. I have never experienced anything like this before. I strongly recommend staying away and purchasing your kitchen products elsewhere. I will definitely not be purchasing anything from here ever again.
October 17, 2025
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share your experience. We sincerely apologize for the condition in which you received your product; this is not the standard we strive to uphold. We would appreciate the opportunity to address this situation and ensure your satisfaction. Please reach out to our Customer Care team through chat support or via email at info@linenchest.com. When you do, kindly reference request number #425247 along with your order details so we can investigate promptly and assist you with a resolution. Thank you for your understanding, and we look forward to resolving this matter for you.
Impossible to return if you live far from a store
It’s been two weeks since I requested a return for a damaged sheet set and never heard from them except automated emails saying “in the queue”.
I live in the west coast where they don’t have stores for you to try to return so I’m stuck with AI emails, and since there is no free return policy even if the item is damaged, it’s pretty much a gamble shopping there. Sad because I wanted to support Canadian companies but this is one has really bad to non-existent customer service and awful return policy.
(The sheets were the bamboo ones that I actually had and was buying a second set, they came bathed in perfume, like immediately triggered my allergies and I didn’t even took it out of the plastic. I would have to wash at least 3x trying to get rid of the perfume, the first set I bought didn’t have any smell.)
Edit: my husband managed to talk to a human and they accepted the return (as an exception). I just wish the return process wasn’t so hard, why don’t they just sell everything as final sale and priced as final sale? That’s a solution for companies that don’t want to deal with returns and it’s more honest and upfront.
November 28, 2025
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused, especially given the delay in follow-up and the inconvenience of being far from a store. Your case has been escalated to our management team for review. Due to a high volume of inquiries, response times have been longer than usual, but a member of our team will reach out to you as soon as possible to follow up and assist. We appreciate your support of Canadian companies and want to ensure your experience improves moving forward. Thanks for your understanding and patience—we look forward to making this right for you!
Leadership apparently doesn’t care.
Same issues as everyone else. Shipping from online is extremely slow. Purchased a clearance priced item Christmas morning and I guess no one bothers to pull it off the shelves as I know for a fact the inventory was there but now I get notified by automated email the inventory is being searched and moved for store pickup. I won’t hold my breath.
Went to the Ottawa Iris street store early November and had a poor experience including some male employee shouting “let’s move along!” At the cash area about 5 minutes before closing time. Sent in a email complaint but no answer 4 weeks later. Sent same email again but still 2 weeks later— no answer - just an automated reply. Not sure what’s going on with this store honestly. It’s sad cuz ppl want to support Canada retail. They reply to comments on this platform but they seem pretty generic and don’t see evidence of improvement!
Will have to rethink shopping there I guess cuz it’s apparently a family owned business and clearly the leadership don’t give a crap.
November 19, 2025
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share such detailed feedback. We’re sincerely sorry to hear about your experiences, both online and in-store. This is not the level of service we aim to provide, and we understand why this situation has been frustrating. We’re currently receiving a high volume of requests, which has affected response times. However, your concerns—particularly regarding the in-store interaction at our Ottawa Iris Street location—have been escalated for review. A member of our management team will reach out to you as soon as possible. We appreciate you bringing this to our attention and regret that your previous messages did not receive a timely response. We hope to provide you with a more positive experience moving forward. Your feedback is invaluable in helping us improve.
Bad Service
If they want people to have ID to pick up their online orders at the store, it would be nice if they said so in the confirmation email, instead of waiting to say so in person, and refusing to give someone their items. Cancelling an online order should also be much simpler, instead of the ridiculous goose-chase they send you on.
December 20, 2025
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share your feedback. We’re sorry for the inconvenience you experienced during your in-store pickup and with the cancellation process. We appreciate you bringing this to our attention, as it highlights opportunities for us to improve how we communicate and simplify these steps for our customers. Your feedback has been shared with the appropriate teams for review. Thank you again for sharing your experience with us.
Extremely disappointed
Out of desperation, I am leaving this review here. I am beyond disappointed and disgusted with this company. I have tried communicating with them via email and phone, but just like every review has stated, there is no customer service number to speak to. I paid for a gift card on December 13 that was supposed to be sent by email to a close friend for her birthday. What was supposed to be an instant transaction is now over five days late. No gift card, just a confirmation number that even the chat box can’t help with. I will give just one more day, and then I will dispute the charge with my bank and be done with this company. This is especially disappointing for me because I have been a long-time customer who buys all my bedding from them and has recommended them to friends.
December 12, 2025
Unprompted review
Reply from Linen Chest
We’re truly sorry to read about your experience and understand how frustrating and disappointing this situation must be, especially given the time-sensitive nature of a gift card purchase and your long-standing loyalty to our brand. This is certainly not the experience we want to provide. Your case has been escalated to our management team for review, and we are actively looking into the status of your gift card. A member of the team will reach out to you as soon as possible to follow up and work toward a resolution. Thank you for taking the time to share your feedback. We sincerely regret the inconvenience this has caused and appreciate you bringing it to our attention.
Great Customer Service
I saw a large item I was interested in at the Dartmouth location, but I wasn’t from the Dartmouth area, so I ordered the item online for delivery. Once my order was confirmed I realized it was not going to reach my home for the date I required. I contacted the store and they could not have been more helpful. They helped me cancel my online order the next day and honoured the online coupon code I used for the original purchase. Two of the staff assisted me by taking the item to my car for me. Very friendly and knowledgable staff.
December 18, 2025
Unprompted review
Reply from Linen Chest
Thank you so much for your fantastic feedback! We’re thrilled to hear about your positive experience at our Dartmouth location. It’s wonderful to know that our team was able to assist you with your order and ensure you received your item in a timely manner. Thank you for choosing Linen Chest, and we look forward to serving you again in the future!
I can’t even give them a one star
I can’t even give them a one star. Sheets were damaged and poor quality. The chatbot was useless. Requested a refund and they sent me a new sheet. They didn’t even read the conversation I had with the bot. I will never buy from this company again. Plus I will let everyone I know not to buy from this company. No business ethics at all.
November 9, 2025
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share your experience. We understand how disappointing it is when a product arrives damaged and when an issue is not resolved as expected, and we’re sorry for the frustration this caused. We’d like the opportunity to review this further and help resolve the situation. Please contact us at info@linenchest.com, referencing ticket #409858, along with your order details so we can look into this for you.
Worst company ever
Worst company ever. No customer service, no updates, no information. I placed an order on November 28 and still haven’t received it. I also never received any email informing me of a new delivery date, even though it was supposed to arrive on December 1. It’s impossible to speak to a real person, and when I call the store, they tell me to use their online bot, which is shit and useless. I will never shop there again
December 15, 2025
Unprompted review
Reply from Linen Chest
Thank you for bringing this to our attention. We sincerely apologize for the delay in your order and the lack of communication and support you’ve experienced. Your concerns are very important to us. Unfortunately, without your email address or order number, we are unable to locate your order in our system for further investigation. Please reach out to us at info@linenchest.com and reference ticket #408976 so we can address this matter immediately. Our management team will respond to you as quickly as possible. We appreciate your patience and look forward to the opportunity to make this right.
Linen Chest fails in the customer service dept.
I placed an online order with Linen Chest on Nov. 20, 2025. The order was divided into 2 shipments both delivered by Canpar. The first shipment arrived missing 9 out of 10 items
The second shipment arrived and both items were damaged. I immediately filed reports on the ChatBot and followed up with emails. As mentioned by previous reviewers, Linen Chest does not have a live customer service agent or phone number you can call for assistance. To date, the company has made no effort to connect with me to resolve these issues despite repeated efforts on.my part. Truly the worst customer service I have ever experienced. I will be connecting with my cc company regarding a charge back.
November 20, 2025
Unprompted review
Reply from Linen Chest
Thank you for taking the time to share your experience. We sincerely apologize for the issues you’ve encountered with your order and the frustration it has caused. We understand how important it is to receive your items in good condition and in a timely manner. Due to a high volume of inquiries, our response times have been longer than usual, and we appreciate your patience as we work to address your concerns. We have escalated your case, and we are pleased to see that our team is actively working on a resolution. We appreciate, and we hope to resolve this matter to your satisfaction soon.
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