Hostility from the cashier at Promenades de la Cathédrale. Went to pick up items bought. I steel myself when I go to pick up an order from the Linen Chest, because each time I go I am faced with unfr... See more
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Review summary
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The product was not of good quality. Reg 299 but paid sale clearance price. The puffer taffeta comforter with sherpa lining was not what I expected. The taffeta lining is very noisy so any movement... See more
Company replied
Why does the website say $50 off your BLACK FRIDAY purchase for signing up---if you can't apply the promo code to your discounted BLACK FRIDAY purchase? The black Friday purchase* has a star next to i... See more
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If you have any issue with delivery or an item, just know that there is absolutely zero customer service. It took 3 weeks for my shipment to be delivered. There were issues with the carrier and i had... See more
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Company details
Written by the company
For bedding, dinnerware, home decor, gifts, registry items and more, visit Linen Chest today; your one stop destination for all the items you need for your home!
Contact info
4455 Autoroute des Laurentides, H7L5X8, Laval, Canada
- info@linenchest.com
- linenchest.com
1.6
Bad
324 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I chat with an online representative to…
I chat with an online representative to inquore about a price match. On there company website, they claim to do price match and further discount. I provided the link and all my contact information on Wenesday . The online rep told me that someone from the company will get in touch with me. No one has contacted me and today is Sunday.
February 5, 2025
Unprompted review
Reply from Linen Chest
Thank you for reaching out and sharing your experience. We apologize for the delay in following up on your price match request. It looks like your inquiry was initially handled by our chatbot AI assistant, which automatically created a ticket for our team. Due to a high volume of requests, our response time has been longer than usual, but please rest assured that we have escalated your case. Our management team will be reaching out shortly to assist you. We truly appreciate your patience and understanding.
Linenchest has the worst customer service of all time
Linenchest has the worst customer service ever. I bought a quilt with faulty seams and really horrible. I stay 45km from Gatineau. I wrote to customer service, called 5 times during business hours and on the days I was told the manager was working to speak to her. She's always off or sick. I've written 4 emails to the Gatineau team and no one has answered for almost a month. At first I wanted a discount, now I want a refund. I'm going return the quilt tomorrow and never again buy from this store or from this compagnie with a terrible work ethic.
January 10, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your feedback. We're sorry to hear about your experience with our Gatineau store and the challenges you've faced in reaching our team. We understand how frustrating this situation can be. Our customer service team is currently experiencing a high volume of inquiries, but we are actively working to resolve all issues as quickly as possible. If you have already visited the store or are still waiting for a response, please contact us via chat or email at info@linenchest.com, mentioning reference #230676. This will help us ensure your issue is addressed promptly. We appreciate your patience and understanding, and we are committed to making this right for you. Thank you again for your feedback.
Horrible return process, no response
The ordering, delivery and product were fine but it all went bad when I needed to return it. The return process is arduous and now I'm stuck in "chat" and email hell. They won't return my emails and the chat option is a nightmare. I can't get anywhere with them. They have the product and I don't have my money or even a credit note. Please help!
January 31, 2025
Unprompted review
Reply from Linen Chest
We apologize for the inconvenience you’ve faced with the return process and the delay in our response. Currently, we are experiencing a higher volume of inquiries, which has led to longer response times. However, we have escalated your case, and our management team will contact you as soon as possible to assist you further. Thank you for your patience and for giving us the chance to resolve this issue. We appreciate your feedback.
Missing Piece, Missing Customer Service
I placed an online order and received the item with a missing piece. As a result, I can't assemble or use it. I immediately contacted customer service via online chat, submitted my request, and quickly responded to their email with the requested photos. Since then—nothing. It's been 24 days. I've followed up via email, tried online chat again, but was never transferred to a representative. They have no phone number, and I can’t get to a store. Extremely disappointing customer service.
Update: Linen Chest has responded to this review and has resolved the issue (it took quite a while, but eh! it is resolved :) )
January 5, 2025
Unprompted review
Reply from Linen Chest
We’re so sorry for the delay and any frustration this has caused. Our team is working hard to respond to all valued customers as quickly as possible. Your experience is important to us, and we want to make this right. We’ve escalated your case, and our management team will be reaching out as soon as possible to assist you. We truly appreciate your patience and look forward to resolving this for you!
No customer service
No customer service, only poor automated chatbots. Shipments take forever - I ordered a duvet on January 5th, January 17th it showex “order created”, January 20th it showed “shipment received at shipping facility” and no updates since (it’s now January 28th). Impossible to call or speak with a human. These type of customer service experiences guarantee that I do not give a company future business.
January 28, 2025
Unprompted review
Reply from Linen Chest
We’re sorry for any frustration caused by the shipping delays and difficulty reaching support. We understand how important it is to receive timely updates on your order. After looking into this, we’re happy to see that your order was delivered on January 28th! We hope you’re enjoying your new duvet. If there’s anything else we can assist you with, please don’t hesitate to reach out via chat or email at info@linenchest.com. We truly appreciate your feedback and the opportunity to improve!
I ordered two pink carpets on January…
I ordered two pink carpets on January 9th, 2025. On the Linen Chest website, it states that it takes 1-7 business days for items to ship. I waited 8 days for the first carpet to ship and an extra day for the second. Cool. I know the holidays can be stressful and it was a busy time for all. However, what I cannot excuse is one of the items I received: a grey-ish carpet. I clearly ordered two pinks, but got one that was a different color. After trying to contact customer service and getting no response (unless you count that robot on the chat service), I am beyond irritated with this company. Please do better.
UPDATE: They replied to my inquiry on January 23, and asked me to send them a picture of the incorrect item and a shipping address. They also let me know they would contact me shortly for a refund or replacement, but five days later, I have received no further communication. This company is a joke and their customer service is trash. I even tried calling the customer service number and it directs me to their website who is a: usually crashing, or b: to a stupid bot who can't fix human errors. I will not be ordering from this horrible company again, and instead of waiting for their response, I will take the incident to my bank and dispute their transaction. Truly shameful.
January 27, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your feedback, and we sincerely apologize for the issues you've faced with your order. We understand how frustrating this has been for you. We want to assure you that our management team reached out to you on January 28 with details about the incorrect carpet and the steps we’re taking to resolve this issue. We appreciate your patience as we work to make this right.
Beware – Non-Delivered Order and Non-Existent Customer Service
I ordered a duvet cover from this company, and the tracking indicated it was delivered with a “signature received.” However, I never got the package, and when I tried to resolve the issue, all I could reach was a chatbot promising that customer service would follow up. It’s been over two weeks, and I haven’t heard a word.
I’ve essentially lost my money on a product that never arrived. Their complete lack of response has been the worst customer service experience I’ve ever had. Save yourself the trouble—shop elsewhere. This company does not stand behind its deliveries or offer any real support when things go wrong.
January 13, 2025
Unprompted review
Reply from Linen Chest
We sincerely apologize for the experience you've had with your order and for the delay in our response. We understand how frustrating it is to deal with a missing package, and we are sorry for the inconvenience this has caused you. Due to an unusually high volume of inquiries, our response times have been longer than we would like, and we understand how frustrating this can be. Please know that we have escalated your case, and a member of our management team will be reaching out to you shortly to provide the assistance you need. We truly appreciate your patience and the opportunity to make this right. Thank you for your understanding.
Customer service at this company is…Terrible
Customer service at this company is abysmal. I ordered 4 past dishes on the 2nd January. The parcel came on 9th January and contained only 1 dish.
I have since spent several very frustrating hours trying to get this rectified. The online chat is a joke. They have taken all my details several times and said someone will be in touch but I have heard nothing. I am very angry.
January 9, 2025
Unprompted review
Reply from Linen Chest
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with your order. Receiving only one dish instead of four is unacceptable, and we regret the additional stress caused by the delays in resolving this issue. Our team is currently experiencing higher-than-usual volumes, which has unfortunately impacted our response times. Please rest assured that we are working diligently to address all inquiries, and we are committed to resolving your case as soon as possible. We have escalated your situation to our management team to ensure it is prioritized, and they will be in touch shortly to assist you further. We truly appreciate your patience and understanding as we work to improve our processes and better serve you.
I ordered dishes online but……
I ordered dishes online which came broken. I did an online chat with them with immediate response 3 times! Each time they asked for pictures which i responded immediately then they went dark, no further response, no resolve. They have no customer service phone nbr where u can chat (not right nowadays) to a living person!
Eventually i called an actual store where they were able to resolve the issue. Will know tomorrow when we go to store to get replacement dishes….
December 31, 2024
Unprompted review
Reply from Linen Chest
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the broken dishes and the lack of follow-up during your online chat interactions. We understand how frustrating it must have been to provide the requested information without a resolution. We’re glad to hear that a store was able to assist you and that a replacement is on its way. Please rest assured that we are reviewing your feedback with our team to ensure better follow-up and to address the gaps in our online support process. We appreciate your patience throughout this situation and your effort to resolve it. Your satisfaction is important to us, and we are committed to making the necessary improvements to enhance your future experiences with us. Thank you again for your understanding.
Really poor service for online orders
Really poor service for online orders. I have now ordered from linen chest online twice and I honestly wish I never had. First time, I ordered ceramic soap dispensers and they just put them all into a box, without any bubble wrap, paper, foam, nothing and shipped it from Quebec. Obviously when I recieved it, it was all broken, I could hear the pieces rattling around in the box before I even opened it. Customer service was useless, they kept refunding me the wrong amout...like the number is on the invoice, how hard is that?? Second time I opted for store pickup, thinking it would be easier. Nope, I ordered early December and I'm still waiting for it to arrive to the store ( it's January 23rd). Absolutely terrible store, if you can't handle online orders, then just don't do it. Never purchasing from them again.
January 23, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you've encountered with your recent orders. While we understand that the issue with the soap dispensers has been resolved and refunded, we truly regret the frustration it caused initially. We also recognize how disappointing it is to still be waiting for your store pickup order. Please know that we have escalated this matter to our management team, who will be reaching out to you shortly to investigate and ensure your order is resolved as quickly as possible. We appreciate you bringing this to our attention and hope to provide you with a better experience moving forward.
Great Experience because of Wendy!
It is true that customer service is lacking…
However, I placed 3 orders on line recently…Great prices, and free delivery.
I also called their store in Vaughan today and was so fortunate to talk to the supervisor, Wendy. She was so pleasant, professional and helpful and very open to some concerns that I had.
I will continue to support this Canadian store because of Wendy!
With gratitude,
🦋🇨🇦Rosemarie Taylor
January 22, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your positive experience and kind words about Wendy! We're thrilled to hear that she made such a great impression with her professionalism, pleasant demeanor, and willingness to address your concerns. We’ll be sure to share your feedback with her and the Vaughan store team, as it will mean so much to them! Additionally, we’re delighted to know you enjoyed the great prices and free delivery on your recent orders. Your continued support of our Canadian store means the world to us, and we’re grateful to have customers like you.
Online Customer service is Appalling
Customer service is nonexistent, after dealing with bot online I received email asking for details of the price adjustment and copy of my receipt. I provided everything to customer service the same day (Jan 2, 2025) it is now three weeks and I have sent 3 emails to them regarding a price adjustment of 17.52 and as of today there has been no response. I can see from all the reviews posted here that Linen Chest has failed to response to other customers, this was once a great company to deal with, I find the lack of responding appalling, there should be someway of holding them responsible.
January 2, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your feedback with us. We apologize for the delay in responding to your request regarding the price adjustment. Our team is currently experiencing a higher volume of inquiries, and while we are working diligently to assist every customer, we recognize that our response times have fallen behind. Please rest assured that we have escalated your case to our management team, who will be reaching out to you shortly to resolve this matter. We truly appreciate your patience and understanding, and we are committed to making improvements to better serve you and all of our customers in the future. Thank you again for bringing this to our attention.
No way to actually get customer service
I ordered a teapot and four teacups and three of the teacups came broken. I immediately messaged the live chat and emailed (have done it three times) and no one has gotten back to me. I wanted this set asap and it’s beyond frustrating that no one is answering. I don’t know how that’s even legal.
January 10, 2025
Unprompted review
Reply from Linen Chest
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience caused by the broken items and the delay in our response. Please rest assured that one of our management team members is currently working on your case and will be in touch with you shortly to resolve this matter. We understand how important this teapot set is to you and are committed to ensuring that the issue is addressed promptly. We truly appreciate your patience and understanding as we work to make this right.
Their customer service is nonexistent
Their customer service is nonexistent. After chatting with the bot online, I got one email asking for details and information about the broken order that I received. I send them pictures as requested. That was over a month ago. I have sent numerous follow up emails and have never heard back from them. I have never experienced such appalling customer service in my life.
January 17, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your experience with us. We sincerely apologize for the delay and the frustration caused by the lack of follow-up on your damaged order. We are currently experiencing a higher volume of inquiries than usual, which has unfortunately affected our response times. We want to assure you that a replacement request for the damaged item has been processed. We appreciate your patience and understanding, and we are grateful for the opportunity to resolve this issue.
Terrible customer service
Terrible customer service. The most expensive item from my order wasn’t in the box and filed a case but they have non existent customer support only useless bots.
Also to the useless reply below, I already did contact support which is only a bit three time and also emailed twice.
January 15, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and any frustration caused by the missing item from your order. We've attempted to locate your case but have been unable to find it with the information provided. If this issue remains unresolved, please contact us via chat or email at info@linenchest.com, referencing request number #238444. Be sure to include your order number and the email address used for the order. Our management team will get back to you as soon as possible. Thank you for bringing this to our attention, and we look forward to assisting you.
No Customer Service Email or phone number
I made a first time online order of 8 woven placemats; received 7 plus an odd one in size, and color.
There was no email or phone number to call so I got a robot chat.
No one contacted me back and it’s been two weeks.
Not having a phone number or email for customer service, and only a chatbot conversation has been very frustrating.
I tried the chatbot again today and was told I was next in line for a customer service rep. I waited some time before my tablet went to sleep and I lost the history.
January 11, 2025
Unprompted review
Reply from Linen Chest
We’re truly sorry for the inconvenience you experienced with your first order. We’re glad to see that you were able to connect with an agent, and a replacement order was successfully placed on January 15. An email with the new order number has been sent to you. If you have not received the email or if there’s anything else we can assist you with, please don’t hesitate to let us know. We understand that many customers are experiencing delays due to the increased inquiries since Boxing Day, and we appreciate your patience during this busy time. Thank you for bringing this to our attention. We are committed to improving and hope to provide you with a better experience in the future.
Canadian owned is literally the only good thing here... move along, quick!…
Canadian owned is literally the only good thing about Linen Chest - their customer service is 100% non-existent, and the chatbot they try to pass off as customer service is good if you're in the mood to throw your computer monitor out the window - by far the worst experience I have had shopping online in I can't even remember how long. Long story short, I have been trying to process a return for an item I purchased on boxing day. I have requested a return (that needs photo proof of the item being returned) before they will send a return label - I followed all processes to get this done, and requested the return/uploaded a photo of the item on January 6th when it was received. The auto-generated email I received indicated that someone will contact me as soon as possible - I have since followed up 3 times, with no response. I called the only contact number I could find (which I assume is in Quebec), selected the customer service prompt and the recording tells you to check their website and speak to their virtual agent and circles back to the main line... literally not a person to speak to anywhere!!! Beyond frustrated with Linen Chest - I will absolutely not be a returning customer.
December 26, 2024
Unprompted review
Reply from Linen Chest
Thank you for sharing your experience. We sincerely apologize for the inconvenience you’ve encountered while trying to process your return. Our team is working diligently to address the high volume of inquiries that followed the Boxing Day period, and we recognize how delays like this can impact our customers’ confidence in us. Your feedback about the challenges with our chatbot and lack of direct support is invaluable, and we are committed to improving these areas to ensure a more seamless experience in the future. Our management team will be in touch with you shortly to address your inquiry. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Awful customer service
Awful customer service. Go elsewhere. They sent me the wrong item. I ordered set of sheets. What I get is the package for sheets but a random blanket is in there instead. I’ve tried their “bot”customer service. Weeks have gone by and no one has contacted me. This is insane. What kind of business is this? Never again.
January 2, 2025
Unprompted review
Reply from Linen Chest
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it is to receive the wrong item and to not have your concerns addressed promptly. Please note that we are currently facing longer wait times than usual due to a higher volume of inquiries. However, we have escalated your case to our management team, and they will be reaching out to you shortly to resolve this issue. Your satisfaction is important to us, and we appreciate your patience as we work to make this right. Thank you for giving us the chance to improve your experience.
After Linen Chest told me they would…
After Linen Chest told me they would look into the order and expedite it the order has been delayed by another week. I didn't get an email nor an update. I had to check myself and the order has been pushed another week. By far the worst online experience I have ever had and I will never buy from this site again. Incredible!
January 13, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your experience. We sincerely apologize for the ongoing delays and the lack of communication regarding your order. We understand how frustrating this must be, and we want to assure you that our management team is actively working to resolve this situation. Your feedback is valuable to us as we strive to improve our services. Thank you for your understanding.
- I was pleased that it is a Canadian…
- I was pleased that it is a Canadian owned and operated company
I went through the whole process of ordering my items got to payment entered all my credit card info and a message that a "text message code" would be sent to verify my credit card - There was no choice as to how this code was to be received - I do not have "text " capability - they now have my credit card info and I have no confidence that the information will not be used or hacked. Unable to talk to a "real person" customer service is a bot.
January 8, 2025
Unprompted review
Reply from Linen Chest
Thank you for sharing your feedback with us. We understand your concerns regarding the checkout process and the text message verification. We see that our management team has responded to you via ticket request number 227237 to provide further clarification. If you have any further questions or require additional assistance, please don’t hesitate to reply to that ticket. As a proud Canadian-owned company, we value your trust and are dedicated to enhancing your experience. Thank you for bringing this to our attention.
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