Ada & Ina Fabrics Reviews 

210
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural linen fabrics, noting they are wonderfully durable, beautifully made, and perfect for various custom home projects like curtains and bedding. People also love the extremely fast delivery of helpful free swatches that make choosing the right colours and textures very easy and straightforward. Though some reviewers were not happy with minor issues regarding workmanship, mentioning unevenly cut blinds and surprisingly tight widths. A few other people also felt that certain fabric linings were rather thin or cast an unexpected light into the room.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the exceptional, heavy... See more

Service

Customers had positive experiences with service, frequently highlighting efficient support, helpful staff... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders and samples arrive... See more

Order

Clients share positive opinions on order experiences, frequently highlighting very quick response times for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A single linen duvet (natural) and pillowcase (off white). Cover bought for wool summer duvet. Linen lovely. Design details like large buttons and far corner cut-offs to stop duvet drag both practical... See more

Company replied

Rated 5 out of 5 stars

I have been buying linen fabrics from Ada &Ina for many years. I make my own blinds and curtains, and their widths, sizes and range is phenomenal. And it's also great that these fabrics are sourced f... See more

Company replied

Rated 5 out of 5 stars

I was lucky enough to visit Ada & Ina in person. Looking for a very particular shade of linen to match a Panama, I greatly benefitted from their expertise. Dress made ready for a wedding in the sum... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the curtains that have been made to size for our bedroom window. Beautiful material and full blackout. Very happy with the aesthetic. One thing that was a bit disappointing – it... See more

Company replied


Company details

  1. Curtain Supplier and Maker
  2. also in
  3. Bedding Store
  4. Blinds Shop
  5. Curtain Store
  6. Decoration and Interior Design Store
  7. Fabric Store

Written by the company

Ada & Ina sells 100% natural linen fabrics for curtains, upholstery & soft furnishings as well as made to measure linen curtains & roman blinds.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

210 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(210)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Just love my new bedroom curtain!

Just love my new bedroom curtain! Beautiful fabrics to choose from. Easy measuring instructions. Great customer service. Really well made curtain. Very reasonably priced. Will use again and highly recommend! Thank you.

October 25, 2024
Unprompted review
Ada & Ina Fabrics logo

Reply from Ada & Ina Fabrics

Many thanks indeed Candice!

Rated 5 out of 5 stars

Very very good

Very very good
Bought a super-king duvet set which unfortunately ripped in a small section of the duvet cover. Emailed customer service and received an instant response. Within a couple days a brand new replacement was delivered. Highly recommend and great products!

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery & high-quality product

I purchased Ada & Ina's Greta light natural linen and I couldn't be happier with my purchase. Their fabric is soft, luxurious, and exactly as described on their website. The colour also matches the website photos perfectly which meant I was able to get exactly what I wanted without the need to ask for a fabric sample. The package also arrived earlier than I had expected.

I was recently a victim of fraud through an online seller so I had to double-check whether I was given the right length of fabric - I'm delighted to say Ada & Ina even sent me a little extra. I will most definitely purchase from Ada & Ina again and recommend them 100%!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

A great selection of styles, fabrics and colours. Helpful website for measuring and ordering. Took a month to be made and arrive but worth the wait as the blind is beautiful and well finished. Easy to install. Would definitely recommend.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Quality and speed

I was impressed by how fast my curtains arrived. The fabric is high quality, the colour is just as expected. Thank you!

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Excellent customer service! Lovely range of high quality fabrics. I have brought from them multiple times now, and will do in the future!

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

Beware- fabric is not light fast.

I used some of the linen fabric to make cushions but after 6 months it had faded badly in the light. This was in a room with normal sunlight. When I got in touch they told me they do not guarantee against light fading. I find this very poor, especially as they suggest their linen is suitable for curtains!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Received my curtains this week and…

Received my curtains this week and couldn’t wait to hang them. The fabric is a good weight and the curtains and matching cushion covers are beautifully finished. The whole process from choosing and receiving samples to ordering on line was very easy. I’m very happy with the finished curtains

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Bedspreads for Continental Beds.

Bedspreads and bedlinen for Continetal Beds is vertually non-existant in this country, however Ada and Ina were my answer, lovely quality fabrics, and swift service. Being an unusual situation I was apprehensive but no need they got it 'bang on' with measurements. Its beautifully made and finished off. Looks lovely, very pleased.

October 5, 2022
Unprompted review
Rated 4 out of 5 stars

Excellent product

It took a while for my order to arrive but when it did I wasn't disappointed. Good quality bed linen and well made. The colour was exactly as I'd hoped. Very satisfied customer!

June 8, 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company!!!

This is the worst company I have ever dealt with!! The first pair of curtains came. I had ordered pencil pleats. The just covered the window with no pleats or gathers! They were collected and another pair sent. When they were gathered up to pencil pleats they do not meet! They only use x 2 amounts of fabric which is not enough for pencil pleats! This was agreed by one person and disputed by another. You can not get through the phone it is never answered. I emailed the owner no reply from her. I was told she doesn't live in this country and doesn't do emails! I have given up on having the curtains that I wanted and accepted the sub standard ones with a small discount from them. My advice would be to leave this company well alone their customer service is zero and their curtains are not worth the money!!

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

We got wonderful curtains in a very short period of time

All started with ordering samples. As it is always difficult with photos of colors we ordered a few more samples to have a few options.
Once decided we ordered the curtains online after we got answers to a few questions by mail.
The court sind arrived about 10 days later and they are beautiful.
We will definitely order again.

January 24, 2022
Unprompted review
Rated 1 out of 5 stars

not good.

We had bad fading after only 2 years. The product description did not mention the fabric was likely to fade and needed treatment for sunlight when used for furniture. The only compensation we were offered was to have the same fabric sent again - what good would that do?

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

I have purchased from this company several times now and will continue to do so. The service is excellent and the quality top notch. Orders for bespoke items were completed and sent in good time. Prices are fair.

August 12, 2021
Unprompted review
Rated 1 out of 5 stars

Poor stock and poorer customer service - it's doubtful you'll get your curtains, and certainly not quickly

Beautiful and enticing array of linens advertised online (a bit confusing as to whether the company is Ada & Ina or Linenfabrics.co.uk, or both). But the real problems start if you want to buy something. First, ordered swatches take several weeks to arrive - so long that the fabric you choose has likely gone out of stock by the time you're ready to order, so you're forced to begin the whole swatch process again with a different lot of linens on the website. This happened to me, twice. Something also to bear in mind is that the colours on the website are startlingly different from the actual swatches, necessitating more too-ing and fro-ing. Another issue is that no-one at Ada & Ina answers the phone or responds to emails, which makes communication somewhat problematic. After a couple of months of painfully slow too-ing and fro-ing with the swatch issue, I chose a linen that was indicated on Ada & Ina's website as being in plentiful supply. I decided to have the curtains made by a third party, who ordered the fabric direct from Ada & Ina. The turnaround time for the curtains was quoted as four weeks. After three weeks the curtain-makers called me to say that after waiting three weeks for the ordered fabric to arrive they had just been informed that Ada & Ina had run out of stock of the fabric, and didn't know when it would be available again. So that was almost three months of wasted time and a huge amount of frustration and disappointment. I find myself amazed that this company is still in business, when it seems to have not the least idea how to organise its stock, provide online pictures of its product that are reasonable colour likenesses, send out samples in a timely manner, respond to customer enquiries, or honour its pre-paid orders. I'd avoid buying from Ada & Ina, unless you have a lot of time and patience, and are very forgiving of poor business practice and customer service.

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Superb service - ordered on a Sunday, shipped Monday, arrived Tuesday. And LOVELY linen bedding, far better quality than competitive offerings that we have returned in disappointment. Ordered another set right away, also delivered next day.

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

This is a phenomenal company

This is a phenomenal company! I wasn’t sure whether I should order from here as some reviews weren’t great elsewhere, and so few here. I went for it because I fell in love with Brita True Blue, and some others. They arrived ahead of schedule, top quality, correct measurements, and I will definitely use them again. I bought fabric here for making Roman blinds, cushions and a dress, and all of it arrived fit for purpose. While the woman who answered the phone the first time I contacted them was a bit brusk in tone, and they are a bit tricky to reach by phone, they were efficient and effective once I placed my order, and I highly recommend them! If you are looking for high quality natural linen fabric, this is the place to order from!

December 12, 2020
Unprompted review

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