Ada & Ina Fabrics Reviews 

210
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural linen fabrics, noting they are wonderfully durable, beautifully made, and perfect for various custom home projects like curtains and bedding. People also love the extremely fast delivery of helpful free swatches that make choosing the right colours and textures very easy and straightforward. Though some reviewers were not happy with minor issues regarding workmanship, mentioning unevenly cut blinds and surprisingly tight widths. A few other people also felt that certain fabric linings were rather thin or cast an unexpected light into the room.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the exceptional, heavy... See more

Service

Customers had positive experiences with service, frequently highlighting efficient support, helpful staff... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders and samples arrive... See more

Order

Clients share positive opinions on order experiences, frequently highlighting very quick response times for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A single linen duvet (natural) and pillowcase (off white). Cover bought for wool summer duvet. Linen lovely. Design details like large buttons and far corner cut-offs to stop duvet drag both practical... See more

Company replied

Rated 5 out of 5 stars

I have been buying linen fabrics from Ada &Ina for many years. I make my own blinds and curtains, and their widths, sizes and range is phenomenal. And it's also great that these fabrics are sourced f... See more

Company replied

Rated 5 out of 5 stars

I was lucky enough to visit Ada & Ina in person. Looking for a very particular shade of linen to match a Panama, I greatly benefitted from their expertise. Dress made ready for a wedding in the sum... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the curtains that have been made to size for our bedroom window. Beautiful material and full blackout. Very happy with the aesthetic. One thing that was a bit disappointing – it... See more

Company replied


Company details

  1. Curtain Supplier and Maker
  2. also in
  3. Bedding Store
  4. Blinds Shop
  5. Curtain Store
  6. Decoration and Interior Design Store
  7. Fabric Store

Written by the company

Ada & Ina sells 100% natural linen fabrics for curtains, upholstery & soft furnishings as well as made to measure linen curtains & roman blinds.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

210 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(210)

99 reviews in the last 12 months

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Rated 4 out of 5 stars

Very pleased with my new curtains

Very pleased with my new curtains. Excellent quality linen, feel and look so luxurious. Colour and curtains - exactly as I imagined. Beautifully made.
Good customer service too - there was a slight problem with the measurements which, unfortunately, was only noticed once the curtains were up. However, it was corrected immediately. It would have been a nice gesture to be offered some kind of discount as it was a bit of a hassle to put them up twice and package them but that didn't detract from the final result.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Beautifully made curtains

I honestly don’t usually write reviews but as soon as my curtains were up I felt that I needed to send this company a thank you note! They are such good quality, beautifully made, and they look exactly as I had hoped. Thank you!

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

THE MOST APPALLING SERVICE

I have had the most appalling customer service. I ordered a duvet cover which arrived looking a very different colour than expected. I called many times to arrange a return but there was never any answer on the phones. Eventually after a week I managed to speak to someone and they confirmed that they were happy to exchange for me. I paid a further £10 for the return.
12 days after they received the duvet I have not heard further from them.
No answer to emails, message left and still no answer on the phone.
Very disappointed as thought I was supporting a small company. Should have gone to a known established company instead.

March 20, 2025
Unprompted review
Ada & Ina Fabrics logo

Reply from Ada & Ina Fabrics

We do apologise for the delay in processing the exchange for the bedding. The customer did not like the Natural colour bedding which was delivered to her and contacted us for exchanging this to a lighter Oatmeal shade. After the unfortunate delay the exchanged product was dispatched and received on 4th of April.

Rated 5 out of 5 stars

Thrilled with my beautiful new made to…

Thrilled with my beautiful new made to measure linen curtains. After some initial delays with no replies to the phone or emails, customer services - thank you Natalie! - was very helpful answering my questions. Now planning to order for other rooms in the house. Thank you!

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

We were struggling to find a fabric we liked for our dining room curtains and ended up ordering 2 lots of free samples before we found the right one.
The online ordering process was simple for both the samples and our chosen fabric.
We were pleasantly surprised to receive the fabric within 2 days of ordering and it was exactly what we wanted

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

poor customer service. Did not deliver or communicate.

I have ordered some beautiful fabric from Ada and Ina but have had no communication about it. When I contacted them there was a delay and said it would be here within the week but still no sign or contact from the company. I do hope it arrives because they are lovely fabrics but so far poor customer service and no delivery.

March 11, 2025
Unprompted review
Ada & Ina Fabrics logo

Reply from Ada & Ina Fabrics

Dear Lisa, we are so pleased that we were able to solve this to your satisfaction and we'd like to thank you for writing a new review based on this on 16th of March.

Rated 5 out of 5 stars

very happy customer

Easy to order. Easy to chat to someone about my particular queries. Patient and flexible with the order, when I asked to place on hold. When I was ready to go again after final measure, arrived really quickly. Absolutely brilliant quality and really well made. Hung beautifully. Really, really delighted. It can be a real gamble what you may get, when ordering something like curtains on the internet, but I have been very, very delighted at the quality of the material and end product with these curtains. Fantastic value for money. I will be using again and would highly recommend to others.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company, so lucky to find them!

I have received 2 beautiful bed valances so far, a single and a small double. Both very well made and the Amara cotton fabric is excellent quality. Am going for a super king now. Just waiting for a few more colour samples. Thank you so much. A brilliant service!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great wee company

Delighted with the quality of my curtains. Very helpful advice on ordering when I phoned with questions.
Curtains arrived on time and I was kept informed of progress. Would definitely recommend.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient company

Very helpful and efficient company. I am taking my time to place an order and keep ordering different samples which arrive promptly and with no fuss. The ladies who answer the phone are very helpful and informative and always get back with an answer if they don’t have one to hand immediately.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range of fabrics

Fantastic range of fabrics. Ordered a number of samples and received a number of lovely options that I could choose from. Lovely colours and great price too.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

High-quality linen fabrics

Wonderful high-quality linen fabrics which I have used for soft furnishings and curtains for many years. A vast range of products and plenty of advice on the website.

The sample fabrics have always been delivered promptly, including the order I placed earlier this month.

Sadly the linen bedding, which I ordered many years ago, was slightly larger than expected but the fabric lasted for many years of use.

Overall a great company providing durable and beautiful natural fabrics.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great fabric samples arrived quickly

Samples ordered with a view to ordering Roman blinds came promptly and are beautiful. I’m very happy with the quality of the linen fabrics I ordered and the colour choice. Having looked at lots of fabric websites and suppliers I was really happy to find this company. The fabrics offer a lovely relaxed look, which I had been struggling to find elsewhere.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful fabrics

Quick service
Beautiful samples and clear instructions so I’ll be ordering soon
Impressed by the blinds and curtains they made for my daughter

February 6, 2025
Unprompted review
Ada & Ina Fabrics logo

Reply from Ada & Ina Fabrics

Thank you so much!

Rated 5 out of 5 stars

Lovely Curtains

I am really happy with my curtains. I ordered two pairs and they arrived quickly and are beautiful quality and fantastic value for money.

October 31, 2024
Unprompted review

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