Unbelievably poor service. Non delivery of a product I paid for almost a month ago - no updates and no interest in either sorting out the issue or refunding my money. Noone answering the phone and pa... See more
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I don't usually leave reviews, however, reading lots of negative reviews on here, thought I'd share my positive experience. Ordered some comfort bras and they arrived in less than a week (standard s... See more
Company replied
Amazing value for some luxury bras heavily reduced in the sale, but 2 complaints: 1. Paid extra for 1st class Royal Mail, but package was actually sent by Yodel on a 3 day service. Please update y... See more
Company replied
A bikini I bought was faulty as the underwiring broke through on both sides. I reported the fault and was offered a replacement or refund. When a replacement couldn't be found a refund was given. T... See more
Company replied
Company details
Information provided by various external sources
Lingerie Outlet Store is a leading UK online lingerie retailer. We offer FREE second class shipping and FREE returns. We also provide a no quibble returns policy and issue refunds within ten working days of receipt. We stock a large number of swimwear and lingerie brands including PrimaDonna, Fantasie, Freya, Sloggi, Triumph,Chantelle, Shock Absorber, Wonderbra, Ultimo and Playtex.
Contact info
Vulcan Works, Chesteron Road, Eastwood Trading Estate, S65 1SU, Rotherham, United Kingdom
- sales@lingerieoutletstore.co.uk
- lingerieoutletstore.co.uk
2.5
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I received bras that were soaking wet
I received bras that were soaking wet, labels damaged, and very badly packaged. And I still haven't received my refund either. The service is very slow. I am very disappointed customer. Although I always buy from this online store. Very disappointed this time though. Don't know if I'll shop again now.
December 24, 2021
Reply from LINGERIE OUTLET STORE
Hello,
Thank you for your feedback.
I am very sorry to hear your items arrived like this, perhaps the parcel was damaged in transit. Please could you email us - sales@lingerieoutletstore.co.uk and someone will get back to you as soon as possible to resolve this.
Apologises for any inconvenience.
Kind Regards,
Ella
Pretty Bras, good service
Bought 3 bras and the sizing was great. Great range of pretty bras and the pricing was great too. Arrived quickly. Have used Lingerie Outlet before and will use them again.
December 11, 2021
Reply from LINGERIE OUTLET STORE
Good morning,
Thank you so much for taking the time to leave us this feedback!
We are so happy to hear you love the bras you purchased from us!
We can't wait to have you back! 😍
Paige
Beautiful but not for me
I was excited when this arrived. Well packed and it looked beautifully made when I opened. Unfortunately problem for me was all the hook and eye fasteners as I have arthritis in fingers and hands. I am an older lady of 77 so the item was no good. Didn't even try on but repacked and returned. I would say if you are younger and able this would be a good item for you especially for those special occasions.
November 8, 2021
Reply from LINGERIE OUTLET STORE
Hi Jane,
Thanks for taking the time to leave us this review.
I am sorry to hear that you had an issue with the item you received due to the hook and eyes.
Kind regards,
Paige
Reply from LINGERIE OUTLET STORE
Hi Chris,
Thanks so much for leaving us this review 😊
We are so pleased to hear you love our products and the service we provide!
Have a great day!
Paige
Great quality
Great quality, amazing price, turned up on time without issue. In these times, a miracle. Brilliant service, thanks guys.
October 27, 2021
Reply from LINGERIE OUTLET STORE
Good morning,
Thanks so much for leaving this feedback for us! 😍
We are so pleased your order arrived promptly!
Thank you for being such a great customer!
Paige
Huge selection of lingerie for smaller…
Huge selection of lingerie for smaller back sizes in well known high quality brands. Quick delivery and everything was spot on. Will definitely be shopping here again!
October 17, 2021
Reply from LINGERIE OUTLET STORE
Hi Laura 🥰
Thank you so much for taking the time to leave us this 5* feedback!
We are so pleased to hear you love our vast selection of sizes and brands!
We can't wait to have you back!
Paige
Quick and reliable service
Quick and reliable service, excellent quality, and lots of choice.
October 6, 2021
Reply from LINGERIE OUTLET STORE
Hi there,
Thanks so much for taking the time to leave her this feedback!
We are so happy to hear the service you received was both quick and reliable!
We hope to see you again soon! ✨
Paige
They were well sized and good quality
They were well sized and good quality. Nicely finished and quick delivery. Will buy from again.
September 27, 2021
Reply from LINGERIE OUTLET STORE
Hi Christene,
Thanks so much for taking the time to leave us this review.
I am so pleased to hear the items you received were well sized and great quality!
We can't wait to have you back!
Paige
Good price and comfortable
September 13, 2021
Reply from LINGERIE OUTLET STORE
Hi Barbara,
Thanks so much for leaving this ace feedback for us.
We are so pleased to hear you love our value for money prices and the item you received is comfortable!
Have a great day!
Paige
Really good prices
Really good prices & a great selection of larger cup sizes. Hassle free ordering.
September 13, 2021
Reply from LINGERIE OUTLET STORE
Hi there Emma,
Thanks a lot for leaving this 5* review for us.
We are so glad to hear you love our vast selection of lingerie and the ordering process is hassle free for you! 😛
Have a great day!
Paige
Excellent delivery service good prices…
Excellent delivery service good prices and lovely lingerie
September 9, 2021
Reply from LINGERIE OUTLET STORE
Good morning Donna,
Thank you so much for taking the time to leave us this review ✨
We are so pleased to hear you love our value for money prices and prompt delivery times!
We hope to see you again soon.
Paige
Prima Donna is my go to brand for bras…
Prima Donna is my go to brand for bras and this one fitted to a T! Good price and quick delivery.
September 3, 2021
Reply from LINGERIE OUTLET STORE
Hi Rosamund,
Thank you for taking the time to leave us this review.
I am so pleased to hear you love your PrimaDonna bra and you loved the price you paid and the speedy delivery.
We hope to see you again soon!
Paige
This is my 2nd order with this website
This is my 2nd order with this website. I ordered 2 bikini sets from Chantelle and 1 bikini set from Passionata. I was pleased with the fit and quality and my daughter was thrilled. Also I was pleasantly surprised that you moved your warehouse to Germany thus saving us EU citizens a ton of money in taxes following Brexit. Excellent products at great value for money!
August 5, 2021
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Elena,
Thank you so much for taking the time to leave us this review!
We are so pleased to hear you love your bikini sets and their quality!
We hope to see you again soon! 💕
Paige
I have had this for less than a week…
I have had this for less than a week and the wire is already out. Not good at all
July 30, 2021
Reply from LINGERIE OUTLET STORE
Hello Zebulun,
Thank you for taking the time to leave us this reply.
Please send us an email and we can get this looked into for you!
Thanks again!
Paige
Very pleased with my purchase fits well…
Very pleased with my purchase fits well and came quickly.
July 28, 2021
Reply from LINGERIE OUTLET STORE
Hi Gemma,
Thanks so much for taking the time to leave us this feedback.
We are so pleased to hear you loved your purchase and it arrived quickly!
Thanks so much!
Paige
Reply from LINGERIE OUTLET STORE
Hi there Lara,
Thanks so much for taking the time to leave us this feedback.
We are so pleased you loved the service you received!
Thanks for being such a great customer!
Paige
Reply from LINGERIE OUTLET STORE
Hi there Andreea,
Many thanks for taking the time to leave us this feedback!
We are so pleased you love the quality of our products and the value for money prices! 😊
Have a great day!
Paige
This is a brilliant store
This is a brilliant store, great brands at amazing prices, I’ve been shopping with them for a few years now & have always recommended them, delivery’s are always on time & well packaged.
June 23, 2021
Reply from LINGERIE OUTLET STORE
Hi Claire,
Thank you so much for taking the time to leave us this great review!
I am so pleased you love our value for money prices and speedy delivery time!
We can't wait to see you again!
Paige
Brilliant service very responsive
May 31, 2021
Reply from LINGERIE OUTLET STORE
Good morning Heather,
Thanks so much for taking the time to leave us this amazing review!
We are so pleased you loved the service we provided you with! 😍
Have a great day!
Paige
Brilliant service and a Beautiful…
Brilliant service and a Beautiful Lingerie set from Fantasie
May 25, 2021
Reply from LINGERIE OUTLET STORE
Hello Carol,
Thanks so much for taking the time to leave us this fab review!
We are so pleased to hear you love your Fantasie and also the service you have received! 😁
We hope to see you again!
Paige
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