Unbelievably poor service. Non delivery of a product I paid for almost a month ago - no updates and no interest in either sorting out the issue or refunding my money. Noone answering the phone and pa... See more
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I don't usually leave reviews, however, reading lots of negative reviews on here, thought I'd share my positive experience. Ordered some comfort bras and they arrived in less than a week (standard s... See more
Company replied
Amazing value for some luxury bras heavily reduced in the sale, but 2 complaints: 1. Paid extra for 1st class Royal Mail, but package was actually sent by Yodel on a 3 day service. Please update y... See more
Company replied
A bikini I bought was faulty as the underwiring broke through on both sides. I reported the fault and was offered a replacement or refund. When a replacement couldn't be found a refund was given. T... See more
Company replied
Company details
Information provided by various external sources
Lingerie Outlet Store is a leading UK online lingerie retailer. We offer FREE second class shipping and FREE returns. We also provide a no quibble returns policy and issue refunds within ten working days of receipt. We stock a large number of swimwear and lingerie brands including PrimaDonna, Fantasie, Freya, Sloggi, Triumph,Chantelle, Shock Absorber, Wonderbra, Ultimo and Playtex.
Contact info
Vulcan Works, Chesteron Road, Eastwood Trading Estate, S65 1SU, Rotherham, United Kingdom
- sales@lingerieoutletstore.co.uk
- lingerieoutletstore.co.uk
2.5
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality and speedy delivery
Great quality and branded products at the price they should be and speedy delivery! Easy to return unwanted items too. Very happy
June 7, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
No problems will use again
May 7, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Amazing experience…. Gorgeous variety of bras too
This wasn’t just a bra fitting… it was an experience. Carol is so friendly and her knowledge of recommending the right bra for your body shape is exceptional. The selection of bras are varied and beautiful too. I’m now a customer for life and will recommend all my friends and family.
April 24, 2022
Unprompted review
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Take too long to refund returns
Take too long to refund returns- state 30 days which is much longer than most online companies
April 21, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
I apologise for the delay on your refund. We do state that it is 14 working days for the UK. Hope this helps.
Kind Regards
Ella
Excellent products and even better…
Excellent products and even better customer service!
April 20, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Still waiting for refund
Ordered three bras, returned one. Keep being told my refund is on the way but it’s been almost three weeks and still no refund.
Very disappointing service.
April 14, 2022
Unprompted review
Reply from LINGERIE OUTLET STORE
Good Morning,
I apologise for the inconvenience this has caused. Please could you email - sales@lingerieoutletstore.co.uk with your order number and customer service will look further into this for you.
Kind Regards
Ella
Fabulous swimming costumes at great…
Fabulous swimming costumes at great prices
I would shop here again for swimwear and underwear ❤️
April 13, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase.❤
Many Thanks,
Ella
Very satisfied with products and delivery
Received the goods before time stated and very good product. Super impressed will be ordering again
April 7, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase.
Many Thanks,
Ella
Missing items and no confirmation of returns
Ordered 2 bras. One arrived but didn't fit so have returned. I've had no notification of the refund or return even though I dropped it off more than a week ago. The other hasn't appeared!! I've emailed to ask where it is but had zero response from customer service. Absolutely not impressed....
April 4, 2022
Reply from LINGERIE OUTLET STORE
Hi Nichola,
I apologise for any inconvenience this has caused you. Looking into this I can see that there was a product issue so therefor wasn't sent out. Once again I apologise and we have issued you with a full refund.
Kind Regards
Ella
Good service
Good service, happy with my bra which was a very good price. Will use this site again.
March 24, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase.
Many Thanks,
Ella
Quick delivery and good prices
March 16, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase.
Many Thanks,
Ella
I got exactly what I ordered for and on…
I got exactly what I ordered for and on time
February 20, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase.
Many Thanks,
Ella
Swimwear
I was delighted with my new cup size swimwear and even more delighted with the price. Super value.
February 16, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase.
Many Thanks,
Ella
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase.
Many Thanks,
Ella
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase.
Many Thanks,
Ella
Great value for money
February 1, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
Many Thanks,
Ella
I had ordered a bra that was to be…
I had ordered a bra that was to be delivered to Portugal. I never received this package because it was help up at customs (not the responsibility of Lingerie Outlet) but because they had made a mistake on the labelling I was unable to collect it. After some emails back and forth to Lingerie Outlet I was given a full refund. Eventually a good outcome and good customer service. Sadly because of the customs situation with UK and Europe I won’t be ordering again. But before Brexit I used them and have always been pleased with the service and orders.
January 26, 2022
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello,
We are very sorry for any inconvenience this has caused. Since July 2021 any item ordered from the UK to Europe will incur customs charges, this is completely out of our control.
Kind regards Lingerie Outlet Store.
Really good website
Really good website. The bra I ordered is great and their returns process is really easy too.
January 11, 2022
Reply from LINGERIE OUTLET STORE
Good Afternoon,
Thank you so much for taking the time to leave us this feedback!
We are so happy to hear you're pleased with your purchase.
Many Thanks,
Ella
Reply from LINGERIE OUTLET STORE
Good morning,
Thank you so much for taking the time to leave us this feedback!
We are so happy to hear you're pleased with your purchase.
Many Thanks,
Ella
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