Unbelievably poor service. Non delivery of a product I paid for almost a month ago - no updates and no interest in either sorting out the issue or refunding my money. Noone answering the phone and pa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I don't usually leave reviews, however, reading lots of negative reviews on here, thought I'd share my positive experience. Ordered some comfort bras and they arrived in less than a week (standard s... See more
Company replied
Amazing value for some luxury bras heavily reduced in the sale, but 2 complaints: 1. Paid extra for 1st class Royal Mail, but package was actually sent by Yodel on a 3 day service. Please update y... See more
Company replied
A bikini I bought was faulty as the underwiring broke through on both sides. I reported the fault and was offered a replacement or refund. When a replacement couldn't be found a refund was given. T... See more
Company replied
Company details
Information provided by various external sources
Lingerie Outlet Store is a leading UK online lingerie retailer. We offer FREE second class shipping and FREE returns. We also provide a no quibble returns policy and issue refunds within ten working days of receipt. We stock a large number of swimwear and lingerie brands including PrimaDonna, Fantasie, Freya, Sloggi, Triumph,Chantelle, Shock Absorber, Wonderbra, Ultimo and Playtex.
Contact info
Vulcan Works, Chesteron Road, Eastwood Trading Estate, S65 1SU, Rotherham, United Kingdom
- sales@lingerieoutletstore.co.uk
- lingerieoutletstore.co.uk
2.5
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived quickly
Easy to use website, Found exact bra I wanted and a bit cheaper than usual. Arrived promptly.
August 29, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Great Quality
This was my second purchase from Lingerie Outlet and once again I was thrilled with the quality and fit of my purchase’s, don’t think I will shop elsewhere for underwear if I can find great quality at a decent price from the outlet
August 25, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase for the second time and the service provided.❤
Many Thanks,
Ella
Great customer service
A bikini I bought was faulty as the underwiring broke through on both sides. I reported the fault and was offered a replacement or refund. When a replacement couldn't be found a refund was given.
Timely and personal customer service from Hannah. Thank you, it makes such a refreshing change. Will be shopping there again
August 25, 2022
Unprompted review
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Goods were perfect as one would expect…
Goods were perfect as one would expect and delivery was excellent
August 19, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Reply from LINGERIE OUTLET STORE
Good Morning,
I apologise that you are not happy with your purchase. Please could you email our customer service team so they can look into this for yourself.
Kind Regards
Ella
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Not impressed..!
Super easy to order and very fast delivery.
However, had to return items as was not a good fit .... 2 months later, I am still waiting on a refund!! Not happy!
July 25, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
I apologise for the delay on your refund. Please could you email our customer service team so they can look into this for yourself.
Kind Regards
Ella
Excellent service
Excellent service, genuine brands, perfect condition and sent without delay. Fully recommend.
July 25, 2022
Unprompted review
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Speedy delivery
Great prices, brands and fast delivery for my holidays. Would recommend.
July 20, 2022
Reply from LINGERIE OUTLET STORE
Good Afternoon,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
great
The bras I bought are great and they arrived quickly. I didn’t get any tracking information but this didn’t matter as they came so quickly.
July 16, 2022
Reply from LINGERIE OUTLET STORE
Good Afternoon,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided. Unfortunately, only orders over a certain amount are tracked. ❤
Many Thanks,
Ella
Good product received order quickly
July 16, 2022
Reply from LINGERIE OUTLET STORE
Good Afternoon,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
I’m very happy with my purchase
I’m very happy with my purchase. Order arrived quickly and well wrapped up.
July 15, 2022
Reply from LINGERIE OUTLET STORE
Good Afternoon,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Reply from LINGERIE OUTLET STORE
Good Afternoon,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Easy ordering process
Easy ordering process.
Quick delivery
Good payment options
Item delivered to 3rd party so can’t comment on quality of goods yet.
Will use again. Thank you.
July 13, 2022
Reply from LINGERIE OUTLET STORE
Good Afternoon,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Excellent product and excellent service
June 18, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Still 5 stars despite a slight delay to…
Still 5 stars despite a slight delay to delivery. Ordering was simple and there was a lovely choice of swimwear. I received a very quick response to my email to Customer Service and I loved my order when it arrived.
June 16, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided. We apologise for the delay on your delivery.❤
Many Thanks,
Ella
Quick delivery
Quick delivery, lovely bikini. Didn’t get the bottoms I was expecting but all the same good.
June 15, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Great service as always
June 15, 2022
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
Reply from LINGERIE OUTLET STORE
Good Morning,
Thank you so much for taking the time to leave us this feedback!
We are very pleased that you are happy with your purchase and the service provided.❤
Many Thanks,
Ella
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.