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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting billing discrepancies and concerns about how their credit card information was handled. Customers also found the website difficult to use, with problems related to account deletion and unclear terms of service. Reviewers frequently encountered unhelpful customer service, with emails being ignored and difficulties in contacting the company. Many were also concerned about unexpected account creation and persistent issues with subscriptions, including challenges in canceling them and receiving unwanted communications.

What people talk about most

Payment

Customers had negative experiences with payment, frequently reporting fraudulent and unauthorized charges.... See more

Website

Reviewers express significant dissatisfaction with the website experience. Many customers report that the... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report that emails were ignored and that... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, often reporting being signed up for... See more

Service

Clients share negative opinions on service, often citing a lack of transparency and unhelpful staff. Many... See more

Based on these reviews

Rated 1 out of 5 stars

Support sends links that do not work. They took all of my information and made an account without my consent. They store your information so it’s “easier” at checkout. Everything already has this feat... See more

Company replied

Rated 1 out of 5 stars

Had an email saying id logged in to a link.com account but I've never had one never mind used at the time it stated. It appears my data had been used/ saved without my knowledge. Requested deletion if... See more

Company replied

Rated 1 out of 5 stars

I had a brand new credit card which I used for the sole purpose of registering with Link in order to pay for a monthly subscription to a magazine. A few days later I noticed a number of fraudulent... See more

Company replied

Rated 1 out of 5 stars

Watch out: Scammers Used them to pay on csfloat.com They processed my 20+ USDC, but didn't credit my account. Upon contacting them - no results, incapable of doing anything. Will take legal... See more

Company replied


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

262 reviews

5-star
4-star
3-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

it's a scam

it's a scam - get emails someone logged in to my account and i dont have one

July 31, 2025
Unprompted review
link.com logo

Reply from link.com

We understand your concern about receiving login notifications for an account you didn't create. This could indicate someone may have mistakenly used your email address or attempted to create an unauthorized account. To help protect your information and investigate this issue, please report this at https://support.stripe.com/questions/unknown-charge-from-stripe. You can also verify if any charges have been made using our lookup tool at that same address. We take security concerns seriously and will help ensure your information is protected.

Rated 1 out of 5 stars

Scam

Scam! Getting messages saying someone is logging into my account etc… I have no account!

July 29, 2025
Unprompted review
link.com logo

Reply from link.com

Sorry to hear you're receiving these concerning messages, Clare. If you're getting login notifications without having a Stripe account, it's possible that someone mistyped their email or there is an error. Please be cautious and avoid clicking suspicious links. To help us address this issue, consider reaching out through our support page at https://support.stripe.com for further assistance. Your security is important to us.

Rated 1 out of 5 stars

Obvious scam

Obvious scam, link.com prentends they "have a thorough review process for sites". I guess I was tired, and just payed a faked government site, thinking the payment provider sounded legit and DSP2 regulations would let me confirm my transaction anyway. Support was not helpful: 'we will investigate but cannot keep you informed for privacy reasons'. LOL (or not) :-(

Update: contrary to what the reply says, it's not about a rogue scammer finding complex ways to bypass Link's security checks and reviews, but the complete lack thereof: the site is still there, pretending to be a government site, happily accepting new payments through Link.com . I guess getting their 2% is more than enough for Link to participate in this money laundering scam.

July 21, 2025
Unprompted review
link.com logo

Reply from link.com

Sorry to hear about your experience, Yannick. It's frustrating to encounter a situation like this. Stripe indeed conducts due diligence to ensure the legitimacy of businesses using our services, but regrettably, some fraudulent actors might bypass controls despite these measures. If you've made a payment to a suspicious site, I recommend contacting your bank to discuss the possibility of disputing the charge. You can also use our charge lookup tool to help uncover more details: https://support.stripe.com/questions/unknown-charge-from-stripe. For further assistance with Stripe-related inquiries, please reach out to us through https://support.stripe.com/contact.

Rated 1 out of 5 stars

Dodgy and Unsolicited

I don't know what your site is, but it keeps trying to sign me up and acts as if it already has my details when trying to buy something online- not clear if it does or not but seems dodgy as hell.

July 9, 2025
Unprompted review
link.com logo

Reply from link.com

Hi Jake—thanks for sharing your concern with us. It sounds like you might have encountered a checkout process using Stripe for payments. Stripe is a payment processor, and we facilitate secure transactions between merchants and customers. We don't collect information without consent, so please ensure you're shopping with recognized businesses. If you have questions about a specific transaction, you can use our charge lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to get more details.

Rated 1 out of 5 stars

Scammer's best friend

If you are a scammer trying to look legit and deceive people, look no further! Link will help you get to scamming from 0 to 100 in seconds!

July 4, 2025
Unprompted review
link.com logo

Reply from link.com

Hi Carlos—thanks for sharing your concerns with us. We're sorry to hear how you feel about Link, and want to clarify its purpose. Link is designed to offer secure payment processing solutions and help merchants build trust with their customers. If you have specific questions or issues related to Link or its use, please contact us through our support site at https://support.stripe.com so we can provide assistance.

Rated 5 out of 5 stars

LINK.COM are SCAMMERS

I purchased Clarks shoes a few weeks ago to be delivered to Abu Dhabi. The website is called wwwClarkssa, and it looked legit, but interestingly, the payment link took me to Link.com, where I made the payment. The confirmatory email looked dodgy and not from Clarks! Now, after 3 weeks, items have not been delivered. The seller is not contactable, and it's clear that I was scammed. Link.com seems to have colluded with the scammer, as they refused to help in any way, though the payment was supposedly made and protected by them. They said, I need to sort it out with my bank! Guys, stop making any payments through linkdotcom; they are no longer trustworthy. I contacted their online support line last night, and tonight, all their replies are autogenerated/AI. Cut and paste from the replies I received last night. BEWARE OF LINK PLATFORM FOR MAKING ONLINE PAYMENT

June 2, 2025
Unprompted review
link.com logo

Reply from link.com

Hi Ahmed, we're truly sorry to hear about your experience with this purchase.We'd like to clarify that Link is a payment processor, which means we facilitate transactions between buyers and sellers, but we don't sell goods ourselves. Since you mentioned issues with the delivery and the seller's responsiveness, the best step would be to reach out to your bank to discuss the possibility of disputing the charge. If you have further questions about Link, please visit our support page at https://support.stripe.com, and we'll be more than happy to assist you.

Rated 1 out of 5 stars

Payment processing for scammers

Bought some practice tests for law from a site . They did not send anything(supposed ro download after payment) . Contact was only through whatsapp with a bogus number. Payment was made with link where I have an account . When I asked the details of this company they gave me an email address and a garbage Facebook link. I insisted and was told they do not have a name or address or phone number!So how can you process payments for scammers and do not due minimum due diligence > They told me also they do a rigorous check of the customers . Yes indeed ....

June 14, 2025
Unprompted review
link.com logo

Reply from link.com

Sorry to hear about your experience with this transaction, rolleikid. Link is a payment tool designed to facilitate secure transactions, but we rely on merchants to be transparent about their business operations. While we conduct risk assessments, certain fraudulent activities can still occur. For issues like this, we encourage you to contact your bank or credit card company to discuss options for disputing the charge. For more information, you can visit our support site at https://support.stripe.com, and feel free to reach out for further assistance.

Rated 1 out of 5 stars

link.com supported a scam web store

I have made an account at link.com beliving that they are a guarantee as a mediator between me and an online store. it turned out it was a scam operation and link.com has failed in recognizing it. they are also not going to take any action in contacting the webstore i purchased the item from. quite a dissapointment

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

Inapprpriate

Looking at Link operation it is suspected that its procedures lend itself to improper collection of identity data and dopes not provide appropriate cancellation or refusal processes for unwilling participants.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Most likely a scam

Most likely a scam. I received a (unsolicited) verification code on my cell phone number, as if I was registering on the platform, and it ended with "to stop receiving these messages, access (a legitimate link to their page)", which doesn't make sense for this type of verification code message. Didn't even click. Shady as f...

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievable

Unbelievable! It said 100% free! So I made flyers, for my business using a QR code they gave me. After handing out hundreds of flyers, I find out it's a cold doesn't work! Now they want $35 a month, what a scam! False advertisement! Misleading! Very upset!!!! 🤬

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

Scammer

NO ! Scammer working with other scammers. I clicked on a link in Instagram to a fake website (JYSK) and the payment was processed (stolen) by Link. DO NOT USE THEM !!!!

March 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scammed for 70$

I made a crypto payment of 70$, and I've been charged an extra 70$ and they are not giving it back. They are saying it could be the fee, when there is written black on white that the fees are 3%-5%... would totally NOT RECOMMEND using it.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Card details retained without consent

I have previously paid for subscriptions via LINK. There is a box to tick if you consent to your card details being kept for next time. I never consent. However, this year I found that LINK had retained my card details without my permission.
This year we tried paying with a different card, entered the details and all seemed ok including having to authorise this new card on the bank App. Of course, no consent given to LINK to retain the new card. Strangely the money was taken on the previous card without authorisation, and the new card details were retained. WTF!
Now, another word of caution, if your card details are retained...and payments are taken out, with or without your knowledge, there is NO requirement to authorise payments on the bank App (as repeat payment), so you may never know.
Avoid LINK in you can and check your statements.

March 9, 2025
Unprompted review

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