I ordered two hardcover books on Springer and although they took some time to ship, it was pretty fast afterwards. I made two orders, one a week after another, and both books arrived in about a month,... See more
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It can be difficult to locate a particular book or books of interest. Search does not allow one to specify: by author, by title, etc. And it does not determine your choice; often listing books... See more
After being through some research the proposed book came offered as full version eBook (PDF) for the same price as the core chapter i would have liked to purchase in the beginning. The eBook was imm... See more
All books were printed on demand, although Springer does not specify this fact when buying. This should be mandatory, we are entitled to know what we buy beforehand. Moreover, two of the books have v... See more
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Company details
Written by the company
Springer is among the largest scientific publishers in the world. With over 250,000 book titles and over 2,000 journals, we cover all major fields of science including medicine, math, computer science, engineering, life sciences, physics, chemistry, and many more.
Springer Nature Link
Written by the company
- Find all Springer Titles in one place.
- Springer Nature Link offers the largest selection of Springer titles worldwide. With over 250,000 titles available in print and ebook formats, you will find a host of high quality literature across all fields of science.
- Free worldwide Shipping
- We offer free shipping to any location in the world. Shipping duration may vary heavily depending on the recipient address, but generally ranges from 3-5 days in the USA, Canada & Europe and around a week for Asia, South America & the Middle East.
- eBooks readable on all Devices
- Springer Nature Link offers eBooks in PDF and ePub formats. This enables readers to use the file on virtually any mobile device and computer in the market. The buyer is also allowed to use the eBook on multiple devices. However, distributing files remains illegal and is enforced by watermarking downloaded eBooks with your personal information.
Contact info
Springer Nature AG & Co. KGaA, Europaplatz 3, 69115, Heidelberg, Germany
- +49 6221 345 0
- https://support.springer.com/en/support/solutions/articles/6000206179-contacting-us
- link.springer.com
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Springer offers interesting scientific…
Springer offers interesting scientific books from various fields. A book is rather expensive and sometimes not what I expected.
Therefore I prefer the possibility of Springer to buy the book in digital form as pdf file which is cheaper.
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May use AI-assist with repliesRead more
It's a disgrace how you run your…
It's a disgrace how you run your customer service and treat your customers...
I will never buy anything from you again!

Reply from Springer Nature Link
Quick delivery and nice support
Great product, lenghty delivery
Product was as expected and high quality. Delivery was quite lengthy (as disclosed beforehand)
The purchase process was very simple
The purchase process was very simple. Searching for items was very easy, although I would have liked all the titles in the book collection I was looking at to have been on sale. The only bad thing is that I still haven't received the book I purchased on November 24, but I understand that this is the shipping service's fault and not yours.
Easy checkout process
Easy checkout process and immediate access to e-books. Also the purchased e-books are accessible any time on the website
4 stars because of delivery delay
4 stars because delivery window of 2-7 days was not met and tracking information was only supplied 4 days before delivery. Item was delivered well packaged in excellent condition.
Excellent service
The whole service was what it was supposed to be and what I expected it to be.
Good selection of topics
Good selection of topics, books aimed at both beginners and professionals
You owe it to yourself to have a look.
Easy to navigate the site and range of books is excellent. The prices should fit most pockets.
Publications are of high quality
Publications are of high quality. The books on archaeology are especially useful in my work.
Springer Books on Sale
Books were on sale for about 1/3 their regular price and the the books were shipped very quickly.
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