I have had link for 4 years on three dogs. Paid full subscription with replacements. The app has never worked properly. I have received replacements as requested and sent units back. They created a ne... See more
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It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... See more
Company replied
We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... See more
The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... See more
Company replied
Company details
About Link My Pet
Written by the company
Link GPS Smart Tracker for Dogs
The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.
- Location Tracking
- Activity Monitoring
- Temperature
- Light
- Records

Contact info
Belfort Road 4887, 32256, Jacksonville, United States
- 866-303-1876
- support@linkmypet.com
- linkmypet.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I trust my Link GPS to keep my dog safe.
I have used the Link GPS for my dog for three years. The app is easy to use and it provides accurate location for peace of mind when I’m away from home or should he get lost. While it is easy to charge the Link every other day or so, longer battery life would make it a ten rating.
Love our Link wander collar
Love our Link wander collar recently we ordered a replacement sport sleeve and it arrived super fast!!! Great product and service.
LinkAKC - Good Product and Great Customer Service
We bought the LinkAKC for our AKC chocolate lab after reading about a rash of dog disappearances. We haven't had to use it to track him yet, we just test it occasionally if one of us takes the dog to the vet. The battery life on the Link unit could be longer. We have to charge it every 2 days.
The customer service is amazing! I chatted with a company rep online to ask about purchasing a new cover for the unit, and she sent one free of charge. Then we had a problem with the unit not charging; back to chat, and the rep arranged to sent a new unit, again free of charge. We did order and pay for an extra charging base to keep in our camper (we spend a lot of time there) due to the need to recharge so often.
Overall, we have been very satisfied, and if the unit stayed charged longer, it would have been 5 stars.
Great concept
Great concept, however my dog regularly gets out and the GPS doesn't always link up correctly.
I didn’t like the band lost battery…
I didn’t like the band lost battery after 6 hours I left to work and my dog got out I tried to get someone to find him since i work at a hospital I could not leave by the time I got somebody to go the battery drained and he came home 2 days after I requested a refund and will be returning
Great customer service.
Peace of mind
Link is always right on point tracking my dog and letting me know her fitness level every day
Exceptional service
Exceptional service. Been a customer for three years and am very satisfied.
Link AKC has been really nice to have…
Link AKC has been really nice to have on my dogs when I was visiting family in Oregon and once they escaped and I knew about it right away. Thanks Link AKC!
So far so good using the link collar
So far so good using the link collar. Just wish if the collar gets turned off for more than 12 you get a notification
Impeccable customer service!
Very good product
Easy to charge and put on is able to tell me if my dog leaves the yard
Best customer service experience ever
I haven’t gotten my collar set up yet, but I am very excited about it. I have to say this was one of the best customer services experiences I have ever had. My package didn’t make it to me at first, so I contacted customer service and had a response within an hour. I explained my situation and Kat did everything she could to troubleshoot with me, then to follow up on the delivery, and then to send me out a replacement. She contacted me again when the package had shipped and offered to reach out for first time set up assistance. Her emails were friendly and personable and the entire process could not be easier. Link definitely has a fan in me!
works well but the battery dies too…
works well but the battery dies too quickly.
This tech is mind blowing and works…
This tech is mind blowing and works seamlessly through my Iphon6s.With Link you buy peace of mind.No more constantly jumping up and going outside to scan my yard for my Wandering Walker coon hound and Harrier Thanks AKC and Link!
I am just starting to use the Link…
I am just starting to use the Link collar for my dog. So far I like it. The five star rating is for the great customer service that I have received each time I called. Thanks for helping me out with getting my dog collar set up.
Great IF it works properly
Initially I loved my Link, but after some time it has not worked properly more often than not. Customer service is great, but the problem persisted so much I chose to buy a new unit (like I said, I love this product when it actually works). It was (and is) very disappointing I had to spend the additional money for a new unit when the company should have replaced the unit for me for free.
Great app and device!
I love the Link AKC
I love the Link AKC. I have two retired greyhounds who love to run. With the Link AKC I know that if they manage to sneak out of the house or yard I will be able to track them.
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