LINSY HOME Reviews 

281
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Consumers love how simple the ordering process is, noting that the modular couches arrive quickly and are remarkably straightforward to put together. Buyers praise the excellent storage capacity and practical console designs that perfectly suit their living spaces. Though some customers experienced delivery delays or missing parts that required extra effort to resolve. Some reviewers were not happy with the overall quality, pointing out issues like loose stitching, cheap fabric feel, or understuffed back cushions. Additionally, a few people mentioned that assembly took longer than expected or that the return fees were frustrating.

What people talk about most

Product

Consumers find product to be positive, highlighting the easy assembly, comfort, and space-saving design.... See more

Quality

Customers had ambiguous experiences with quality, as while many reviewers praised the heavy-duty material,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the furniture is... See more

Delivery service

Users describe positive interactions with delivery service, noting that orders frequently arrive ahead of... See more

Order

Reviewers mention ambiguous feedback about order, noting that while many consumers enjoy super fast shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was perfect exept the shipper(fedex) they lost one of my packages. But Linsy re ordered the missing package once Fedex admitted they lost the package. Wish they didn't use Fedex. I woul... See more

Rated 5 out of 5 stars

We love our LINSY home modular sectional! The versatile design is perfect for our living room space! From the standard couch design to the ultimate movie night cozy spot! The storage under each piece... See more

Rated 5 out of 5 stars

I am extremely pleased with my Rubik V charcoal gray linen. Shipping was very fast, received my order in 3 days from purchase. Quality of cushions and covers is very good. Assembly was super easy. Wou... See more

Rated 5 out of 5 stars

My sofa arrive the day after I purchased it online. It came in 11 boxes! It was so easy to assemble. I love my new sofa! The color, navy, is amazing. The storage ottomans are perfect. And oh the conso... See more


Company details

  1. Furniture Store

Written by the company

LINSY HOME wants to create for young people that is undefined, limitless, and can meet their different needs at different stages of life. We hope that our products are not just short-term companions for a stage of life, but become users' "family members" with extraordinary quality and limitless designs that accompany them through their growth. Therefore, our product starts with a modular sofa that is full of imagination. Users can freely change its combination and layout according to their needs. But the imagination doesn't stop there. Linsy Home's modular sofa has more practical features, unexpected fabrics, a brand new comfortable experience, and designs that surpass imagination.


Contact info

4.1

Great

TrustScore 4 out of 5

281 reviews

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Replied to 23% of negative reviews

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4.1

All reviews

(281)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasantly surprised

Fast shipping, great product for the price point, and fast email response to questions. Time will tell how it holds up but since I purchased extra covers, should be good for a long while.

August 26, 2024
Rated 5 out of 5 stars

I tried to be fair

The shipping was speedy. The couch was everything I could have hoped for. I have only had it for 2 weeks and have already loaded up the storage under the seat and rearranged it 3 times. I love the comfort and the fabric. The versatility is so great. I got the console a couple days after the rest of my order and it was worth the wait. I was surprised at how well built it was and the features of it were more than I thought. To show I am impartial, the Ottoman is nice and is of course built to be made into a chair if you wanted. However when the cushion is the only thing on the base you can kind of see where other pieces should lock in and the cushion doesn't stay in place as much as I'd like. The arms for chairs, one side is longer than the other which works well as a seat. I had a couple extra arms and made a love seat using two seat bases and four arms, it looks cute but you can see some of the black fabric that is meant to be hid by the real chair back. Not that big a deal but could be fixed pretty easily I think. A little more fabric to hide the hidden part or a little more square to increase versatility. My last thing is more of a request. The console is so great I think next should be some sort of coffee table cover for an ottoman. My family was wondering where to place their drinks so I have yet to get a coffee table. So I was thinking if I could flip the cushion over and have a hard surface that would be cool. Anyway. Love the Rubik iii.

August 27, 2024
Rated 5 out of 5 stars

Delivered and set up in under 24 hours!

Ordered this couch at 12:30pm and it came the next day at 11am.

Unboxing it was super easy and assembly took roughly 15 minutes for the entire couch (I got the 3 seater).

First impression was that the couch is super comfortable, has tons of storage, and is very sturdy.

I bought this for my kids playroom to add useful storage and seating to a very small room. So far, I'm very happy with my decision.

August 28, 2024
Rated 4 out of 5 stars

We love our new sectional

We love our new sectional. It was easy to put together. Like a lot of people stated the cushions can move easily, but it's not really that much of a hassle to push them back in place.

August 28, 2024
Rated 5 out of 5 stars

Very happy with our purchase

Very happy with our purchase. We got the Rubik III with 3 ottomans. It came the same week and was super easy to put together. We have 2 dogs and now we can all get on the couch at the same time with no problems.

August 26, 2024
Rated 5 out of 5 stars

Love this couch

We have had the couch for about a month now and we love it. We love the comfort and the flexibility this couch provides for ourselves, and our guests. It's super comfy and I LOVE how the covers are removable and washable! I can't say enough about the amount of storage this couch provides. I live in a small house and the storage in this couch was a game changer. The only wish I have for the couch is a better way to secure the seat cushions to the base when the base is being used as an ottoman or a chaise. The little grippy dots on the bottom of the cushions are not enough. I find the seat cushions off kilter or off the base often because of normal family use. Regardless of this wish, I would totally buy this couch again.

July 28, 2024
Rated 4 out of 5 stars

Easy to order

Easy to order, looks nice. Easy to put together. Was hoping for slightly better quality- am a little worried about how it’ll hold up. The console is great except the plugs make noise when they are charging anything? Like a whining sound. Ultimately, the couch is comfy with some throw pillows and has great storage. I think it was overall a great choice for a family with kids.

August 1, 2024
Rated 2 out of 5 stars

Items missing and CService doesn’t check info

Both couches arrived with an extra item that wasn’t supposed to come. This is not a bonus because I now have to figure out how to get rid of these big items no one can make use of unless they want to buy the same couch. What’s even worse is that the corner piece to both couches is missing. Things happen so I emailed customer service. Obviously, at this point I’m giving away my time for free. Customer service responded to my message quoting tracking numbers that they didn’t bother to check because all of the items were already delivered. They tried to tell me to be patient because items were in transit. They sent me completely useless information so I had to type out my email again submit all of the pictures clearly demonstrating that I had extra pieces yet was missing pieces. As of this post, I have put in time to try to get a response and I have weird couches in two different houses that don’t have a corner. And, customer service doesn’t even read what I sent them because they replied with completely irrelevant information they didn’t bother to check. All they had to do was click on tracking and paste each of the tracking numbers just like I did , and they would’ve known that everything has arrived. I mean, it’s kind of weird. They couldn’t see that on their end? So, I’m not really sure how they’re running their business at this point and I’m $8,000 out with incomplete couches and no confidence in customer support. I’ll update my review if I ever receive the corner pieces and I would have no idea how in the world to return these couches if I never receive the corners. There is no pre-sales support available, btw. I ended up just crossing my fingers because it was too complicated to try to figure out how to type out or articulate the various questions that I had. I’m sure once the pieces arrive. It’ll be a great situation. If they arrive, because I don’t know if customer service is, going to eventually have the lightbulb turn on and you can’t call anyone. I do feel better about the fact that they use trust pilot because that’s always assigned that somebody wants to improve so fingers crossed.

July 30, 2024
Rated 4 out of 5 stars

Well built, versatile

Well built units, need more of a selection of fabrics of the different covers. The uniqueness of being able to change covers is cut short by availability. Also you cannot order just a single cushion, a single arm piece, or just a back piece. “ I was impressed by the construction, but these things I pointed out were because once I received my order, I wanted to change the configuration a bit (it IS supposed to be modular) needing different pieces to do so. Again, the uniqueness was cut short by how the pieces can be ordered. Which baffles me, because it’s truly versatile, so it’s either a website issue or a warehouse one.

July 26, 2024

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