Linthorpe Beds Reviews 

1,819
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 734 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable, friendly staff in store for providing genuinely helpful advice without any pushy sales pressure. Shoppers are also deeply delighted with the exceptionally comfortable products and the remarkably efficient delivery service, which frequently includes free assembly and complete packaging removal. Some people were dissatisfied with specific delivery details, noting missing promised time slots, damaged packaging, or broken small parts upon arrival. A few consumers also mentioned encountering minor product discrepancies between display models and delivered items, or having to wait briefly for replacement components.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable without any pressure... See more

Product

Reviewers highlight positive aspects of product quality, often describing beds and mattresses as extremely... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that it is prompt, quick, and efficient.... See more

Service

Customers report delightful and first-class experiences with the service from start to finish. Reviewers... See more

Quality

People report positive experiences with quality, highlighting excellent bed and mattress standards. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Welcoming and knowledgeable. We were guided to the beds to suit our needs after showing an interest in what was important to us. We were kept up to date about delivery. Having received our bed a few d... See more

Company replied

Rated 5 out of 5 stars

We bought a bed from Linthorpe Beds 3 years ago and were so impressed with the company and the bed, that we didn’t hesitate to return when needing another bed. We experienced excellent customer servic... See more

Company replied

Rated 5 out of 5 stars

Linthorpe beds and its staff in Darlington were excellent from the first and second visit to look at, try and ask questions on the bed for our new home. Deliver was super efficient and the guys assemb... See more

Company replied

Rated 5 out of 5 stars

Excellent advice in store. Didn’t feel ‘pushed’ into buying. Time spent to explain different mattresses and focused on the Harrison Spinks range as requested. Explored different options for delivery d... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

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Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ Free delivery available nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,819)

724 reviews in the last 12 months

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Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Harry,

Thank you for your fantastic review!

We’re delighted to hear you received top-class service from our sales team and that your delivery was excellent.

It’s wonderful to know you had such a positive experience from start to finish.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Delivery exactly what was quoted.

Delivery exactly what was quoted.

August 5, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Elsie,

Thank you for your lovely review!

We’re delighted to hear your delivery arrived exactly within the timescale quoted.

Keeping our promises and providing reliable delivery is something we take great pride in, so it’s wonderful to know everything went as planned.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your lovely review!

We’re delighted to hear you received excellent service from our sales team.

We really appreciate you taking the time to share your feedback and thank you for choosing Linthorpe Beds. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Kalin was very helpful and not pushy…

Kalin was very helpful and not pushy with the sales side of things that you get in some bed shops we went it, he helped us narrow down the bed and mattress and we are delighted with the product. Thanks again

August 8, 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Adam,

Thank you for your lovely review!

We’re delighted to hear Kalim was so helpful and provided friendly, knowledgeable advice without any pressure. We believe choosing a new bed should be a relaxed experience, so it’s great to know he helped you narrow down the options and find the right bed and mattress for your needs.

Most importantly, we’re thrilled to hear you’re delighted with your purchase.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy many comfortable and restful nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Perfect experience from start to finish

Perfect experience from start to finish. Really helpful salesman, decent prices & good choice. Delivery was super - they arrived on time, were very friendly & helpful, put the bed together & took away the packaging. Can thoroughly recommend this company.

July 21, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you had a perfect experience from start to finish. It’s wonderful to know you found our salesman helpful, our prices competitive, and our range offered plenty of choice.

We’re also pleased to hear our delivery team provided such a great service, arriving on time, assembling your new bed, and taking away all the packaging to make everything as easy and hassle-free as possible.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 1 out of 5 stars

This mattress has a bit of an odor—kind…

This mattress has a bit of an odor—kind of a musty smell, as if it had been sitting in storage for years. I’ve already left it out in the sun for three days, but the smell is still there.

June 8, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your feedback, and please accept our apologies for the unpleasant smell you’ve experienced with your new mattress.

We understand how disappointing this must be, particularly after you’ve already taken the time to air the mattress outside. The smell can be associated with the materials and treatments used during the manufacturing process. All mattresses we sell must meet the relevant UK fire safety requirements, and some of the materials used to achieve these standards can have an initial odour, which should reduce over time.

We’ve forwarded your feedback to our Customer Care team, who will be in touch with you directly to discuss this further and see how we can help.

Once again, we’re sorry for the inconvenience and appreciate your patience while we look into this for you.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Delivered on time when they said it…

Delivered on time when they said it would arrive.

August 3, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi John,

Thank you for your lovely review!

We’re delighted to hear your purchase was delivered on time as promised.

Providing reliable delivery and keeping to the timescales we give our customers is something we take great pride in, so it’s wonderful to know everything arrived when expected.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service

Excellent service from sale to delivery,no pressure sales and first class delivery.

August 1, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you received excellent service from the moment you made your purchase through to delivery. Providing helpful advice without any pressure is something we pride ourselves on, so it’s wonderful to know you appreciated our approach.

It’s also great to hear our delivery team provided a first-class service and helped make the whole experience smooth and hassle-free.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Easy experience.

Easy experience.
Staff knew what's what.

August 1, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Chris,

Thank you for your lovely review!

We’re delighted to hear you had such an easy experience and that our team were knowledgeable and able to provide the right advice.

We really appreciate your feedback and thank you for choosing Linthorpe Beds. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

welcomed into the store

welcomed into the store. wasnt pestered having staff following us but when we needed help they were straight there to help up this is the reason why we come back.

July 31, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Tracy,

Thank you for your wonderful review!

We’re delighted to hear you received such a warm welcome in store and were able to browse at your own pace without feeling pressured. We believe customers should have the freedom to look around and take their time, while knowing our team are always on hand when help or advice is needed.

It’s especially lovely to hear that this is one of the reasons you continue to come back to Linthorpe Beds. Your continued support means a great deal to us.

Thank you for choosing us again, and we look forward to welcoming you back in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Prompt delivery

July 30, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Jenny,

Thank you for your lovely review!

We’re delighted to hear you were pleased with the prompt delivery of your purchase.

Providing a fast and reliable service is something we take great pride in, so it’s wonderful to know everything arrived as expected.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Staff member was extremely helpful

Staff member was extremely helpful, I was looking for an orthopedic bed , got sorted straight away and had the bed chosen and delivered within a week

July 23, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Margaret,

Thank you for your fantastic review!

We’re delighted to hear our team member was so helpful and quickly understood what you were looking for, helping you find the right orthopaedic bed without any hassle.

It’s also great to know you were able to choose your new bed and have it delivered within just a week.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy many comfortable and restful nights on your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

From ordering to the delivery this has…

From ordering to the delivery this has been an easy and delightful experience for everyone concerned and I can highly recommend your services.

July 29, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Dorothy,

Thank you for your wonderful review!

We’re delighted to hear your experience was so easy and enjoyable from placing your order right through to delivery.

Providing a smooth, hassle-free service for our customers is something we take great pride in, so it’s fantastic to know everything went so well.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Quality mattress replacement fast!

Quality goods, good price, rapid delivery, great communication and my old mattress hauled away. Would use again, and definitely recommend.

July 28, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Douglas,

Thank you for your fantastic review!

We’re delighted to hear you were so pleased with the quality of your purchase, our competitive prices, and the rapid delivery.

It’s also great to know our communication kept you informed and that our old mattress removal service made the whole process even easier.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We really appreciate your support and look forward to welcoming you back again in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Could not fault the service

Could not fault the service. I rang about my mattress through the guarantee. They sent someone out the following day. The day after we got a call to go pick another mattress. Which came within 2 weeks. Everyone one was very helpful from Danny the manager to every member of the staff we dealt with. Would certainly recommend to my friends and family.

July 29, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Alison,

Thank you for your fantastic review!

We’re absolutely delighted to hear you received an excellent service when making a claim through your mattress guarantee. It’s wonderful to know the issue was dealt with so promptly, from arranging a visit the following day through to helping you choose a replacement mattress and getting it delivered within two weeks.

A special thank you for mentioning Danny, along with the rest of our team. We’re so pleased to hear everyone you dealt with was helpful and made the process as straightforward as possible.

Thank you for your kind recommendation to your friends and family. We truly appreciate your support and hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good advice given in shop

Good advice given in shop. Competitive prices, prompt delivery times. Staff very good at putting bed up

July 28, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Alison,

Thank you for your fantastic review!

We’re delighted to hear you received good advice in store and found our prices competitive. It’s also great to know your bed was delivered promptly and that our delivery team did such a good job assembling it for you.

Providing helpful advice, great value, and a smooth delivery service is exactly what we aim for.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great Experience

Right from the start everything was easy no issues would use again

July 26, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mark,

Thank you for your wonderful review!

We’re delighted to hear everything was easy and straightforward from start to finish, with no issues along the way.

It’s especially great to know you would choose Linthorpe Beds again. Your continued support means a great deal to us.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We look forward to welcoming you back in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Staff were very knowledgeable and…

Staff were very knowledgeable and helpful. Delivery was also quick and simple

July 12, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Caitlin,

Thank you for your fantastic review!

We’re delighted to hear you found our team knowledgeable and helpful, and that your delivery was quick and straightforward.

Providing expert advice and making the whole process as easy as possible is exactly what we aim for, so it’s wonderful to know you had such a positive experience.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent salesman

Excellent salesman
Excellent communication re delivery

July 26, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Carol,

Thank you for your fantastic review!

We’re delighted to hear you received excellent service from our sales team and that the communication regarding your delivery was so good.

Keeping our customers informed and making the whole process as smooth as possible is something we take great pride in, so it’s wonderful to know you had such a positive experience.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent advice in store

Excellent advice in store. Didn’t feel ‘pushed’ into buying. Time spent to explain different mattresses and focused on the Harrison Spinks range as requested. Explored different options for delivery due to our location and the mattress was delivered much earlier than expected directly from the factory. Mattress protector was posted directly to us as couldn’t be located in store. Overall a good hassle free experience Thank you!

July 26, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Jane,

Thank you for your fantastic review!

We’re delighted to hear you found our advice in store helpful and that you never felt pressured into making a purchase. Taking the time to understand what our customers are looking for and explain the different options is exactly the approach we aim for.

It’s great to know we were able to focus on the Harrison Spinks range as requested and explore suitable delivery options for your location. We’re especially pleased that your mattress arrived much earlier than expected directly from the factory.

We’re also glad we were able to arrange for your mattress protector to be posted directly to you when it couldn’t be located in store.

Thank you for taking the time to share your experience. We really appreciate your kind feedback and are delighted that the whole process was hassle-free. We hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

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