Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The... See more
Company replied
Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick deliver... See more
Company replied
Helpful staff who answer the phone. Good guarantee, fair price. Excellently packaged. Delivery men rang 30 minutes before. The only gripe was delivery said they couldn’t take it upstairs as there w... See more
Company replied
Company details
Written by the company
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Contact info
Unit 1 Orde Wingate Way, TS19 0GA, Stockton-on-Tees, United Kingdom
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4.7
Excellent
124 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly Recommend
Faultless from start to finish. Regular texts and emails to update status of order and delivered on time. Delivery service was great,
April 3, 2026
Reply from Mattresses 365
Hi Joanne,
Thank you so much for your kind words! We’re delighted to hear everything went smoothly from start to finish and that you found our updates helpful along the way. It’s great to know the delivery service met your expectations too.
We really appreciate you taking the time to share your experience. Enjoy your new mattress and thanks again for your support 😊
Best wishes,
Kiran @ Mattresses 365
Very quick turnaround from the point of…
Very quick turnaround from the point of order. Unfortunately there was an issue with the first delivery date at their end but they were quick to act and the mattress arrived the next day. So overall a great service
March 27, 2026
Reply from Mattresses 365
Hi Lynne,
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that you were happy with the quick turnaround overall. While we’re sorry there was an issue with the initial delivery date, we’re glad our team was able to act quickly and get your mattress to you the very next day.
It’s great to know that this still resulted in a positive experience for you.
Thanks again for your feedback, and we hope you enjoy your new mattress!
Kind regards,
The Mattresses 365 Team
I was very impressed with the customer…
I was very impressed with the customer care that was shown. When I ordered my pillows, I chose the delivery date. Because the courier was then unable to fulfil their delivery, I received a call from Mattresses 365 to apologise for the delay, even though the issue was out of their control. I have never had this happen before and was very impressed. The pillows arrived the next day, well packed and in good condition. I highly recommend this company for its exceptional standards.
April 2, 2026
Reply from Mattresses 365
Hi Deborah,
Thank you so much for your kind words and for taking the time to leave such a lovely review.
We’re really pleased to hear that you were impressed with the customer care you received. While delivery issues can sometimes be out of our hands, we always believe in keeping our customers informed and doing everything we can to make things right - so it’s great to know that this made a difference to your experience.
We’re also delighted that your pillows arrived quickly, safely, and in perfect condition.
Your recommendation truly means a lot to us, and we hope to welcome you back again soon.
Kind regards,
The Mattresses 365 Team
Reply from Mattresses 365
Hi,
Thank you so much for your kind words!
We’re really pleased to hear that you had a great experience with both our telephone support and delivery service. Providing helpful, friendly service from start to finish is something we pride ourselves on, so it’s lovely to know we got it right for you.
If you ever need anything else, we’re always here to help.
Thanks again for choosing us!
Thank you,
Kiran @ Mattresses365
Delivered on time
Delivered on time. Excellent quality.
Issue with not collecting the old mattress but they resolved the next day. Really helpful and speedy customer service. Would recommend.
March 8, 2026
Reply from Mattresses 365
Hi Georgina,
Thank you for your great review!
We're delighted to hear your order was delivered on time and that you were pleased with the quality. We’re sorry there was an issue with collecting your old mattress initially, but we’re glad our team was able to resolve it quickly the next day.
It’s wonderful to hear you found our customer service helpful and efficient. Thanks again for your recommendation- we really appreciate your support!
Thank you,
Kiran @ Mattresses365
Reply from Mattresses 365
Hi Ty,
Thank you for your lovely review! We're really glad to hear your mattress arrived on time and in good condition. It’s great to know you’re happy with your experience — that’s exactly what we aim for. If you ever need anything else, we’re always here to help. Enjoy your new mattress!
Thanks,
Kiran @ Mattresses365
King bronze 1500
We’ve ordered the same mattress my nephew has.
It’s thick and mayb a little too firm but I like it, my husband needs a little time. I’m a tummy sleeper and he’s a back sleeper.
Arrived quickly and took old one away
March 3, 2026
Reply from Mattresses 365
Hi Vanessa,
Thank you so much for your 5-star review! We’re really pleased to hear that your King Bronze 1500 arrived quickly and that the collection of your old mattress went smoothly.
It’s great that you’re already enjoying the support—especially as a tummy sleeper. The Bronze 1500 is designed to feel a little firmer at first to provide good spinal support, particularly for back sleepers like your husband. Many customers find that it softens slightly and becomes even more comfortable after a short settling-in period.
If you or your husband ever have any questions while you’re getting used to it, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for choosing us and for sharing your experience!
Thanks,
Kiran @ Mattresses365
Ordered. Delivered. No problem.
February 2, 2026
Reply from Mattresses 365
Thank you for your great feedback! We're glad to hear your order arrived smoothly and without any issues. That’s exactly the experience we aim to provide every time.
We truly appreciate your support!
Thanks,
Kiran @ Mattresses365
Reply from Mattresses 365
Hi Hollie,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service, speedy delivery, and competitive pricing. Your support means a lot, and we look forward to serving you again soon!
Thank you,
Kiran @ Mattresses365
Reply from Mattresses 365
Hi Ruth,
Thank you for your review! Your order is currently being prepared and we’ll be in touch very soon with delivery details.
If you have any questions in the meantime, our team is always happy to help. We hope you love your new bed once it arrives!
Thank you,
Kiran @ Mattresses365
Excellent service from Craig Kept me…
Excellent service from Craig Kept me well informed
January 10, 2026
Reply from Mattresses 365
Hi Peter,
Thank you so much for your kind feedback! We’re really pleased to hear you received excellent service from Craig and that he kept you well informed throughout. I’ll be sure to pass your comments on to him – they’ll mean a lot. Thanks again for taking the time to leave a review!
Thank you,
Kiran @ Mattresses365
good communication
Very good communication from the company, fast delivery even to the scottish highlands.
December 22, 2025
Reply from Mattresses 365
Hi Mr Pirrie,
Thank you very much for your kind review. We’re delighted to hear you were happy with our communication and that your delivery reached the Scottish Highlands quickly.
We really appreciate you choosing Mattresses 365 and hope to help you again in the future.
Best wishes,
The Mattresses 365 Team
Doesn’t Work
Product arrived in great timing. Unfortunately the pieces are not well made and don’t fit together. Contacted them via email but not received a reply.
December 19, 2025
Reply from Mattresses 365
Hi Nicola,
Thank you for your feedback, and we’re really sorry to hear about the initial issue with the tent. We did respond to your email and arranged for a replacement tent to be sent out, which has since been dispatched.
We hope the new tent fits perfectly and that you’re now happy with it. If you need any further help at all, please don’t hesitate to get back in touch with us.
Kind regards,
The Mattresses 365 Team
Great service
Great service, fast delivery and the mattress arrived rolled up. Very easy to use website, sensible prices and a great selection too. We visited a shop in our local town, the matresses were between £800 to £2.5k!! I would definitely buy from Matresses 365 again.
December 1, 2025
Reply from Mattresses 365
Hi Ed,
Thank you so much for taking the time to leave us such a fantastic review. We’re really pleased to hear you found our website easy to use, our prices sensible, and our delivery fast.
We know how eye-watering mattress prices can be on the high street, so it’s great to hear you found a quality option with us without the hefty price tag.
Thanks again for choosing Mattresses 365 – we’d be delighted to help you again in the future.
Best wishes,
The Mattresses 365 Team
Great product
Great product. Regulate updates via email, delivery exactly when said.
November 29, 2025
Reply from Mattresses 365
Hi Emma,
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with the product and that our email updates and delivery timings met your expectations. Thanks again for choosing us – we really appreciate your support 😊
Thank you,
The Team @ Mattresses365
Excellent service
A smooth transaction all round, from choosing the mattress and making the payment to selecting the delivery date.
Everything was straightforward and professional. I would highly recommend this company.
December 1, 2025
Reply from Mattresses 365
Hi Joanna,
Thank you so much for your kind words! We’re thrilled to hear that your experience from choosing your mattress to delivery was smooth and straightforward. Your recommendation means a lot to us, and we hope you enjoy many nights of great sleep!
Best regards,
The Team @ Mattresses365
Very good service
Very good service. Quality product. Competitive price. Good delivery by competent and considerate delivery operatives.
December 8, 2025
Unprompted review
Reply from Mattresses 365
Hi, Andrew,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you were happy with the service, product quality, and price. It’s great to know our delivery team made a good impression too.
We truly appreciate your support and hope to see you again soon!
Thank you — The Mattresses365 Team
Good price, efficient service
Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The guys put the new mattress where we wanted it and removed the old one, all within 10 - 15 mins. We haven't had long enough to fully comment on the mattress, but it is very comfortable at the stage. Would use mattresses365 again, and would recommend.
November 20, 2025
Reply from Mattresses 365
Hi,
Thank you so much for your detailed and thoughtful review! We're really glad to hear that ordering your Deepsleep Silk 1000 Mattress was nice and straightforward, and that our delivery team made everything smooth and stress-free.
It’s great to know the mattress is already feeling comfortable, and we hope it continues to give you many restful nights ahead. We truly appreciate your recommendation and would be delighted to help you again in the future!
— The Mattresses365 Team
Delivery was professional & both of…
Delivery was professional & both of your staff were extremely polite, friendly & competent.
November 28, 2025
Reply from Mattresses 365
Hi Thomas,
Thank you for your wonderful feedback! We're delighted to hear that your delivery was handled professionally and that our team made such a positive impression. Polite, friendly and competent service is exactly what we aim for every time.
If there’s anything else we can help with, please don’t hesitate to get in touch. Enjoy your new purchase!
— The Mattresses365 Team
Communication all the way and very…
Communication all the way and very helpful delivery team
November 17, 2025
Reply from Mattresses 365
Hi Mark,
Thank you so much for your lovely review! We're really glad to hear that you found our communication helpful and that your delivery team took great care of you. We truly appreciate you choosing us and hope you enjoy your new purchase! If you need anything else, we’re always here to help.
Thank you,
Mattresses365
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.