Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... See more
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Review summary
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Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick deliver... See more
Company replied
Helpful staff who answer the phone. Good guarantee, fair price. Excellently packaged. Delivery men rang 30 minutes before. The only gripe was delivery said they couldn’t take it upstairs as there w... See more
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Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The... See more
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Company details
Written by the company
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Contact info
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, United Kingdom
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4.6
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Mattresses 365
Hi Hollie,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service, speedy delivery, and competitive pricing. Your support means a lot, and we look forward to serving you again soon!
Thank you,
Kiran @ Mattresses365
Reply from Mattresses 365
Hi Ruth,
Thank you for your review! Your order is currently being prepared and we’ll be in touch very soon with delivery details.
If you have any questions in the meantime, our team is always happy to help. We hope you love your new bed once it arrives!
Thank you,
Kiran @ Mattresses365
Excellent service from Craig Kept me…
Excellent service from Craig Kept me well informed
January 10, 2026
Reply from Mattresses 365
Hi Peter,
Thank you so much for your kind feedback! We’re really pleased to hear you received excellent service from Craig and that he kept you well informed throughout. I’ll be sure to pass your comments on to him – they’ll mean a lot. Thanks again for taking the time to leave a review!
Thank you,
Kiran @ Mattresses365
good communication
Very good communication from the company, fast delivery even to the scottish highlands.
December 22, 2025
Reply from Mattresses 365
Hi Mr Pirrie,
Thank you very much for your kind review. We’re delighted to hear you were happy with our communication and that your delivery reached the Scottish Highlands quickly.
We really appreciate you choosing Mattresses 365 and hope to help you again in the future.
Best wishes,
The Mattresses 365 Team
Doesn’t Work
Product arrived in great timing. Unfortunately the pieces are not well made and don’t fit together. Contacted them via email but not received a reply.
December 19, 2025
Reply from Mattresses 365
Hi Nicola,
Thank you for your feedback, and we’re really sorry to hear about the initial issue with the tent. We did respond to your email and arranged for a replacement tent to be sent out, which has since been dispatched.
We hope the new tent fits perfectly and that you’re now happy with it. If you need any further help at all, please don’t hesitate to get back in touch with us.
Kind regards,
The Mattresses 365 Team
Great service
Great service, fast delivery and the mattress arrived rolled up. Very easy to use website, sensible prices and a great selection too. We visited a shop in our local town, the matresses were between £800 to £2.5k!! I would definitely buy from Matresses 365 again.
December 1, 2025
Reply from Mattresses 365
Hi Ed,
Thank you so much for taking the time to leave us such a fantastic review. We’re really pleased to hear you found our website easy to use, our prices sensible, and our delivery fast.
We know how eye-watering mattress prices can be on the high street, so it’s great to hear you found a quality option with us without the hefty price tag.
Thanks again for choosing Mattresses 365 – we’d be delighted to help you again in the future.
Best wishes,
The Mattresses 365 Team
Great product
Great product. Regulate updates via email, delivery exactly when said.
November 29, 2025
Reply from Mattresses 365
Hi Emma,
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with the product and that our email updates and delivery timings met your expectations. Thanks again for choosing us – we really appreciate your support 😊
Thank you,
The Team @ Mattresses365
Excellent service
A smooth transaction all round, from choosing the mattress and making the payment to selecting the delivery date.
Everything was straightforward and professional. I would highly recommend this company.
December 1, 2025
Reply from Mattresses 365
Hi Joanna,
Thank you so much for your kind words! We’re thrilled to hear that your experience from choosing your mattress to delivery was smooth and straightforward. Your recommendation means a lot to us, and we hope you enjoy many nights of great sleep!
Best regards,
The Team @ Mattresses365
Very good service
Very good service. Quality product. Competitive price. Good delivery by competent and considerate delivery operatives.
December 8, 2025
Unprompted review
Reply from Mattresses 365
Hi, Andrew,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you were happy with the service, product quality, and price. It’s great to know our delivery team made a good impression too.
We truly appreciate your support and hope to see you again soon!
Thank you — The Mattresses365 Team
Good price, efficient service
Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The guys put the new mattress where we wanted it and removed the old one, all within 10 - 15 mins. We haven't had long enough to fully comment on the mattress, but it is very comfortable at the stage. Would use mattresses365 again, and would recommend.
November 20, 2025
Reply from Mattresses 365
Hi,
Thank you so much for your detailed and thoughtful review! We're really glad to hear that ordering your Deepsleep Silk 1000 Mattress was nice and straightforward, and that our delivery team made everything smooth and stress-free.
It’s great to know the mattress is already feeling comfortable, and we hope it continues to give you many restful nights ahead. We truly appreciate your recommendation and would be delighted to help you again in the future!
— The Mattresses365 Team
Delivery was professional & both of…
Delivery was professional & both of your staff were extremely polite, friendly & competent.
November 28, 2025
Reply from Mattresses 365
Hi Thomas,
Thank you for your wonderful feedback! We're delighted to hear that your delivery was handled professionally and that our team made such a positive impression. Polite, friendly and competent service is exactly what we aim for every time.
If there’s anything else we can help with, please don’t hesitate to get in touch. Enjoy your new purchase!
— The Mattresses365 Team
Communication all the way and very…
Communication all the way and very helpful delivery team
November 17, 2025
Reply from Mattresses 365
Hi Mark,
Thank you so much for your lovely review! We're really glad to hear that you found our communication helpful and that your delivery team took great care of you. We truly appreciate you choosing us and hope you enjoy your new purchase! If you need anything else, we’re always here to help.
Thank you,
Mattresses365
Would recommend!
Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!
The drivers were kind and helpful, and ensured to call when they were close by.
Absolutely love the mattress so far (although it just needs to soften a little) very impressed and would certainly order from here again.
November 16, 2025
Reply from Mattresses 365
Hi Holly,
Thank you so much for your lovely review! We're thrilled to hear that our quick, free delivery and great price helped make your decision easier — and even better that you saved £50!
It’s wonderful to know the delivery team took good care of you and kept you updated on their arrival. We’re glad you’re loving your new mattress so far, and it should continue to soften nicely as it settles in.
We really appreciate your kind words and would be delighted to welcome you back again in the future!
Sweet dreams from all of us at Mattresses 365 🌙✨
Thank you,
Mattresses 365
Brilliant Service and Quality Mattress
Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick delivery. The Quality of the mattress is fabulous so far. I purchased online but apparently all the staff have the Baker & Wells Memory Touch Mattress too. Good value for money and excellent customer service from Craig. Thank you
November 20, 2025
Unprompted review
Reply from Mattresses 365
Hi Harriet,
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying your new Baker & Wells Memory Touch Mattress — it’s a team favourite here too!
We’re really sorry for the delay caused by the courier, but we’re glad Craig was able to step in, keep you updated, and get everything sorted quickly. Your patience is truly appreciated.
Thank you again for choosing Mattresses 365 and for your kind words about our service. If you need anything at all, we’re always here to help.
Wishing you many nights of comfortable sleep! 🌙✨
Thank you,
Mattresses 365
Reply from Mattresses 365
Hi Chris,
Thanks for your review! We’re pleased to hear everything was simple and exactly as described. That’s what we aim for.
Thank you,
Mattresses 365
Reply from Mattresses 365
Hi Edward,
Thank you so much for the wonderful review! We’re thrilled to hear you’re loving the mattress. If you ever need anything, we’re here to help!
Thank you,
Mattresses 365
Mattress was delivered quickly
Mattress was delivered quickly. Well packaged and superb quality.
November 1, 2025
Reply from Mattresses 365
Hi Maria,
Thank you so much for your kind review! 😊 We're delighted to hear your mattress arrived quickly and that you’re happy with the quality. Wishing you many nights of comfortable sleep! 💤
Thank you,
Mattresses 365
Reply from Mattresses 365
Hi James,
Thank you for your lovely feedback! 😊 We're so pleased you found our prices great and delivery smooth and hassle-free. Enjoy your new purchase! 🛏️✨
Thank you,
Mattresses 365
Reply from Mattresses 365
Hi,
Thank you for your feedback. We're really sorry to hear that the Steens Tunnel didn’t meet your expectations and that assembly was difficult. We aim for all our products to be high quality and easy to set up, so it’s disappointing to hear this wasn’t your experience.
Please reach out to our customer service team on 01642 686365, so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Thank you,
Mattresses 365
Very good service and very competitive…
Very good service and very competitive price for top quality products, delivery was straightforward and professional, however specific delivery notification slot was not received until 22.20 the previous evening (and not me, but I'm sure some people would be in bed by then) and the generic delivery slot given is 08.00-20.00, a bit early if they're taking your old bed away:-) Otherwise would have been 5 Stars.
October 14, 2025
Reply from Mattresses 365
Hi,
Thank you so much for your kind words! We’re delighted to hear you were happy with our service, competitive pricing, and product quality.
We appreciate your feedback regarding the delivery notification. The time slots are sent via our third-party couriers, but we’ll certainly relay your comments back to them — your input helps us improve the experience for all our customers.
Thanks again for sharing your thoughts, and we hope you’re enjoying your new mattress!
Thank you,
Mattresses 365
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