Linthorpe Beds Reviews 

1,798
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice without any pressure, making shopping pleasant and straightforward. Consumers also appreciate the exceptionally fast and efficient delivery service, noting that delivery teams handle items with care and assemble them quickly. Buyers are genuinely delighted with the great overall quality of the products purchased for their homes. Some reviewers were not happy with delivery issues, such as receiving poorly handled packages or experiencing delays in resolving faults. A few people mentioned encountering minor damage upon arrival and noticing discrepancies between delivered items and display models.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable and helpful approach... See more

Product

People report positive experiences with product, highlighting comfortable and supportive mattresses as well... See more

Delivery service

Users describe positive interactions with delivery_service, noting that items arrive quickly and on schedule.... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and knowledgeable staff... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and comfort. Consumers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Linthorpe beds and its staff in Darlington were excellent from the first and second visit to look at, try and ask questions on the bed for our new home. Deliver was super efficient and the guys assemb... See more

Company replied

Rated 5 out of 5 stars

As soon as I walked into the shop with my little boy the staff made me feel welcome. There was no pushy sales pitches just helpful and pleasant. Ordered our beautiful new bed and it came within the ti... See more

Company replied

Rated 5 out of 5 stars

My husband and I decided to purchase a super-king sized bed. We were going to shop around a compare prices but all that wasn’t necessary. Linthorpe was the first place we looked and we had to look no... See more

Company replied

Rated 5 out of 5 stars

Went to view the range of mattresses and we were met with friendly staff members, no pushy sales pitch but advice given and the decision we made was ours rather than being pushed into buying something... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

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Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ Free delivery available nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,798)

703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michael and Lee delivered my mattress…

Michael and Lee delivered my mattress this morning and were absolutely fantastic. Both were extremely polite, friendly and professional from start to finish. They were careful, efficient and made the whole delivery process effortless. Excellent service and a real credit to the company. Thank you both!

August 14, 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Michelle,

Thank you for your fantastic review!

We’re absolutely delighted to hear Michael and Lee provided such an outstanding delivery experience. It’s wonderful to know they were polite, friendly, and professional throughout, while taking great care and making the whole process effortless for you.

We’ll be sure to pass your kind words on to both Michael and Lee—they’ll be thrilled to hear they made such a positive impression. They are a real credit to our team.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service

From start to finish the service has been excellent. Helpful on the phone, everything they said would happen did happen exactly as it was supposed to. This is the 2nd time we have bought a mattress from Linthorpe Beds and would definitely return to them again in the future.

August 13, 2026
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Reply from Linthorpe Beds

Hi Simon,

Thank you for your fantastic review!

We’re delighted to hear you received excellent service from start to finish and that everything happened exactly as promised. Providing clear communication and delivering on our commitments is something we take great pride in.

It’s especially wonderful to hear that this is the second mattress you’ve purchased from Linthorpe Beds. Your continued support means a great deal to us, and there’s no greater compliment than choosing to come back to us again.

Thank you for your kind feedback and for recommending us through your continued custom. We look forward to helping you again in the future and hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Delivery and service impeccable

Delivery and service impeccable

July 23, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Michael,

Thank you for your lovely review!

We’re delighted to hear you found both our service and delivery to be impeccable.

Providing a smooth, reliable experience from start to finish is what we strive for, so it’s wonderful to know we met your expectations.

Thank you for choosing Linthorpe Beds. We truly appreciate your feedback and hope you enjoy your new purchase. If there is anything we can do to get that extra star please don't hesitate to let us know.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

First time user. Very satisfied.

I have just taken delivery of a new ottoman double bed from Linthorpe Beds and couldn't be happier with the service from start to finish.

The purchasing process was straightforward, friendly and professional. I dealt with Craig, who was knowledgeable and took the time to understand exactly what I was looking for. He listened to my requirements, explained the different options and helped me choose the bed that best suited my needs and budget. His honest advice, patience and product knowledge gave me confidence that I was making the right decision.

The delivery team were equally impressive. They arrived as scheduled, were polite and respectful throughout, and assembled the bed quickly and efficiently. They also took away all of the packaging, which saved me the hassle of disposing of it myself.

Overall, the customer service from Craig and the delivery team was great. The whole experience was professional and customer-focused. I would recommend Linthorpe Beds.

August 12, 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re absolutely delighted to hear that you’re so happy with your new ottoman bed and that your experience with Linthorpe Beds was a positive one from start to finish.

A special thank you for recognising Craig. We’re so pleased to hear he took the time to understand exactly what you were looking for, explained the different options clearly, and helped you choose the bed that best suited both your needs and your budget. We’ll be sure to pass on your kind words—he’ll be delighted to know his honest advice, patience, and product knowledge made such a difference.

It’s also wonderful to hear our delivery team provided the same high standard of service. We’re pleased they arrived as scheduled, assembled your new bed efficiently, and took away all the packaging to make the whole experience as convenient and hassle-free as possible.

Thank you for your kind recommendation and for taking the time to leave such a detailed review. Your feedback means a great deal to the entire team, and we hope you enjoy many years of comfortable and restful sleep in your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great Bed Company

We bought a bed from Linthorpe Beds 3 years ago and were so impressed with the company and the bed, that we didn’t hesitate to return when needing another bed. We experienced excellent customer service once again, with lots of advice but no pressure selling at all. Great communication from start to finish and fab service from the delivery guys who built the bed and took away all of the packaging. If only all companies were the same! Thank you Linthorpe Beds!

July 8, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Julie,

Thank you for your fantastic review!

We’re absolutely delighted that you chose to return to Linthorpe Beds after such a positive experience with your previous purchase. There’s no greater compliment than a returning customer, and your continued support means a great deal to us.

It’s wonderful to hear you once again received excellent customer service, with helpful advice and no pressure selling. We’re also pleased that our communication kept you informed throughout and that our delivery team provided a great service by assembling your new bed and taking away all the packaging.

Thank you for choosing Linthorpe Beds again. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, excellent quality bed at a good price!

July 22, 2026
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Reply from Linthorpe Beds

Hi Victoria,

Thank you for your fantastic review!

We’re delighted to hear you’re so pleased with the quality of your new bed and that you found it to be great value for money.

It’s also wonderful to know your bed was delivered promptly, making the whole experience smooth and hassle-free.

Thank you for choosing Linthorpe Beds and for taking the time to leave your kind feedback. We hope you enjoy many comfortable and restful nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Salesman was very helpful

Salesman was very helpful, showed us options, asked questions and wasn’t pushy at all.
Delivery guys were polite and helpful also.

July 19, 2026
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Reply from Linthorpe Beds

Hi,

Thank you for your wonderful review!

We’re delighted to hear our salesperson took the time to understand your needs, showed you the different options available, and provided helpful advice without any pressure. That’s exactly the experience we aim to offer every customer.

It’s also great to know our delivery team were polite and helpful, making the whole process a positive one from start to finish.

Thank you for choosing Linthorpe Beds and for taking the time to leave your kind feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Welcoming and knowledgeable

Welcoming and knowledgeable. We were guided to the beds to suit our needs after showing an interest in what was important to us. We were kept up to date about delivery. Having received our bed a few days ago, we are delighted with our purchase. Delivery was excellent with the bed being fully assembled and packaging taken away. The bed is the most comfortable bed we have ever had! Very happy and would thoroughly recommend!

June 29, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Annette,

Thank you for your fantastic review!

We’re absolutely delighted to hear you had such a positive experience with us from start to finish. It’s wonderful to know our team took the time to understand what was important to you and guided you towards the beds that best suited your needs.

We’re also pleased that you felt well informed throughout the process with regular delivery updates, and that our delivery team provided an excellent service by fully assembling your new bed and taking away all the packaging.

Most importantly, we’re thrilled to hear you’re delighted with your purchase and that it’s the most comfortable bed you’ve ever had!

Thank you for your kind recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy many years of comfortable and restful sleep!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Ordered and delivered quickly with no…

Ordered and delivered quickly with no fuss. Mattress is brilliant

July 17, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Linda,

Thank you for your fantastic review!

We’re delighted to hear your order was delivered quickly and that the whole process was smooth and hassle-free.

Most importantly, it’s wonderful to know you’re so pleased with your new mattress.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy many comfortable and restful nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good service from all staff second time…

Good service from all staff second time use there business 👍

July 21, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Brian,

Thank you for your wonderful review!

We’re delighted to hear you received great service from all of our team and that this is the second time you’ve chosen Linthorpe Beds.

Your continued support means a great deal to us, and we’re so pleased we’ve been able to provide another positive experience.

Thank you for choosing Linthorpe Beds again. We truly appreciate your loyalty and look forward to helping you again in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Experience staff

Experience staff, great products. Delivered exactly when planned. Delivery guys set up everything

July 21, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mac,

Thank you for your fantastic review!

We’re delighted to hear you found our team experienced and that you’re pleased with the quality of your purchase.

It’s also wonderful to know your delivery arrived exactly as planned and that our delivery team set everything up for you, making the whole process smooth and hassle-free.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new purchase for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Staff let me choose the right mattress…

Staff let me choose the right mattress for me, listened to what I was looking for.

July 7, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Angela,

Thank you for your lovely review!

We’re delighted to hear our team took the time to listen to your needs and helped you choose the right mattress for you.

Providing friendly, knowledgeable advice without any pressure is something we pride ourselves on, so it’s wonderful to know you had such a positive experience.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Good sales but delivery service needs improving …

Good sales service but we were not provided with a time slot for delivery as promised. We also did not receive a call 15-20 mins before they arrived, which was also promised. I've deducted a star for this.

July 20, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Anne,

Thank you for your review and for your kind comments about the service you received from our sales team.

We're really pleased to hear you were happy with that aspect of your experience, but we're sorry that we let you down with the delivery communication. We understand how important it is to receive the time slot notification and courtesy call before arrival, and we apologise that this didn't happen on this occasion.

Your feedback is appreciated and has been shared with our team so we can improve our communication going forward.

Thank you for choosing Linthorpe Beds.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful

The shop assistant who served us was very knowledgeable and understood our needs.

July 4, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Georgina,

Thank you for your lovely review!

We’re delighted to hear our showroom team provided knowledgeable advice and took the time to understand your needs. Helping our customers find the right bed or mattress through friendly, expert guidance is something we take great pride in.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy your new purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Timely arrival of our bed

Timely arrival of our bed. Cheerful gents that delivered

July 17, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi David,

Thank you for your lovely review!

We’re delighted to hear your bed arrived on time and that our delivery team made such a positive impression with their cheerful and friendly service.

We’ll be sure to pass your kind words on to the team—they’ll really appreciate your feedback.

Thank you for choosing Linthorpe Beds. We hope you enjoy your new bed for many years to come!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Bought an adjustable bed

Bought an adjustable bed. Medium one side for myself hard side for my husband. This has been an absolute dream with us both having back problems. Five star customer service. I would deffo recommend Linthorpe beds and will shop here again on the future

July 5, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Annabelle,

Thank you for your fantastic review!

We’re absolutely delighted to hear that your new adjustable bed has been such a success for both of you. Being able to choose different comfort levels for each side is a great solution, and it’s wonderful to know it has made such a positive difference, especially with your back problems.

We’re also thrilled to hear you received five-star customer service. Providing the right advice and helping our customers find the perfect bed for their individual needs is exactly what we strive for.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We truly appreciate your support and look forward to welcoming you back again in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

This was the first shop we went to and…

This was the first shop we went to and the sales lady was really helpul with her advice.
Having left us to look around and try the beds she was there once we had chosen to complete the sale.
It was all done really well with no hassle.
The bed was delivered and put together the following week by a couple of really efficient guys who knew what they were doing.
The bed is great and I would definitely recommend Linthorpe Beds.

July 4, 2026
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Reply from Linthorpe Beds

Hi Kev,

Thank you for your fantastic review!

We’re delighted to hear your visit to our showroom was such a positive experience. It’s wonderful to know our sales team gave you helpful advice, allowed you plenty of time to browse without any pressure, and were there when you were ready to make your decision.

We’re also pleased that your bed was delivered the following week and that our delivery team assembled it efficiently, making the whole process smooth and hassle-free.

Most importantly, we’re thrilled to hear you’re so pleased with your new bed.

Thank you for your kind recommendation and for choosing Linthorpe Beds. We truly appreciate your support and hope you enjoy many comfortable and restful nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Just what I needed.

Just what I needed.
Good bed and good service.

July 4, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Victor,

Thank you for your lovely review!

We’re delighted to hear your new bed was just what you needed and that you were pleased with both the product and the service you received.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback. We hope you enjoy many comfortable and restful nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

From walking into the shop to mattress…

From walking into the shop to mattress being delivered it was first class service

July 17, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Liz,

Thank you for your fantastic review!

We’re delighted to hear you received first-class service from the moment you walked into our showroom right through to the delivery of your new mattress.

Providing an exceptional experience from start to finish is what we strive for, so it’s wonderful to know everything went smoothly.

Thank you for choosing Linthorpe Beds and for taking the time to share your kind feedback. We hope you enjoy many comfortable and restful nights on your new mattress!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

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