Linthorpe Beds Reviews 

1,783
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and welcoming during their physical store visits. Shoppers note that the friendly sales team offers great advice and guidance without ever using pushy sales tactics. Additionally, consumers truly appreciate the quick, reliable delivery service, where drivers handle items very carefully and assemble everything efficiently. Some people were dissatisfied with occasional delivery complications and unexpected product inconsistencies discovered upon arrival. Reviewers mentioned receiving goods that differed from what was displayed in stores or encountering minor damages that required replacements.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable service without any... See more

Product

Consumers find product to be positive, highlighting the solid quality and comfort of the beds and mattresses.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Service

Reviewers mention positive feedback about service, highlighting a first-class experience from in-store advice... See more

Quality

Clients share positive opinions on quality, consistently highlighting the comfortable and solid build of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Linthorpe beds and its staff in Darlington were excellent from the first and second visit to look at, try and ask questions on the bed for our new home. Deliver was super efficient and the guys assemb... See more

Company replied

Rated 5 out of 5 stars

As soon as I walked into the shop with my little boy the staff made me feel welcome. There was no pushy sales pitches just helpful and pleasant. Ordered our beautiful new bed and it came within the ti... See more

Company replied

Rated 5 out of 5 stars

My husband and I decided to purchase a super-king sized bed. We were going to shop around a compare prices but all that wasn’t necessary. Linthorpe was the first place we looked and we had to look no... See more

Company replied

Rated 5 out of 5 stars

Went to view the range of mattresses and we were met with friendly staff members, no pushy sales pitch but advice given and the decision we made was ours rather than being pushed into buying something... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

Sleepeezee logo Sleepsoul logo Baker and Wells logo Hypnos logo Silentnight logo

Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ Free delivery available nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,783)

689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication throughout.

Good communication throughout.

May 15, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Angie,

Thank you for your review!

We’re delighted to hear you were happy with the communication throughout your experience with us.

Keeping our customers informed every step of the way is something we take great pride in, so it’s wonderful to know this made a positive difference.

Thank you for choosing Linthorpe Beds and for taking the time to share your feedback!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful and friendly staff …

Very helpful and friendly staff driver's communication and delivery first class brilliant experience all round

May 14, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you found our staff helpful and friendly, and that our delivery team provided first-class communication and service.

It’s wonderful to know your experience was brilliant from start to finish.

We really appreciate your kind feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very good service

Very good service

May 15, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Akosua,

Thank you for your kind review!

We’re delighted to hear you received very good service.

We really appreciate your feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish

May 14, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Philip,

Thank you for your fantastic review!

We’re delighted to hear that your experience was excellent from start to finish.

We really appreciate your kind feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Staff were lovely on the phone

Edit: Staff were lovely on the phone. Ordering a custom sized bed was very easy, as was booking delivery. The mattress is great. I had some issues with the divan part, but customer services leapt into action immediately with solutions. Absolutely stellar service. It’s a lovely little custom bed, and I’m pleased with it.

May 11, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Laura,

Thank you for taking the time to leave such a thoughtful review.

We're delighted to hear that our team were lovely and helpful on the phone, and that ordering your custom-sized bed and arranging delivery was a smooth and easy process. It's also wonderful to know that you're pleased with the mattress and that you're enjoying your new bed overall.

We're sorry to hear that the divan base didn't quite meet your expectations in terms of the fit and fabric finish. If you wanted to send pictures and discuss this further please don't hesitate to call us on 01642 613684 or email us at sales@linthorpebeds.co.uk.

Thank you again for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

The kindness and help from delivery…

The kindness and help from delivery men, also the gentleman at Linthorpe beds, Stockton.

May 11, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Audrey,

Thank you for your lovely review!

We’re delighted to hear that both our delivery team and our colleague at the Stockton store provided such kindness and helpful service.

We take great pride in looking after our customers from the moment they visit us through to delivery, so it’s wonderful to know this was reflected in your experience.

Thank you for your kind feedback and for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great service from the staff in-store

Great service from the staff in-store. Ready to help and offer assistance if its wanted but will also let you browse on your own.
Delivery was brilliant and absolutely free. Other stores charge for delivery and charge to take it up the stairs but not Linthorpe Beds!
The mattress we got is great too so 5 stars all round!

May 9, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Charlene,

Thank you for your fantastic review!

We’re delighted to hear you enjoyed the relaxed approach from our in-store team, with help and advice available when needed while still giving you the freedom to browse at your own pace.

It’s wonderful to know you were pleased with our free delivery service too. We believe in providing a complete service without the extra charges that are often added elsewhere, so it’s great to hear this made a difference to your experience.

Most importantly, we’re thrilled that you’re happy with your new mattress and that you felt your experience deserved 5 stars all round!

Thank you for your kind words and for choosing Linthorpe Beds.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Friendly understanding staff

Friendly understanding staff. Great service from start to finish

April 26, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Michael,

Thank you for your wonderful review!

We’re delighted to hear you found our team friendly and understanding, and that you received great service from start to finish.

We really appreciate your kind feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good service with a fast delivery

Good service with a fast delivery

May 10, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Derek,

Thank you for your kind review!

We’re delighted to hear you were pleased with the service and our fast delivery.

We really appreciate your feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

I needed this bed urgently

I needed this bed urgently having been let down by another company. They delivered a top quality bed assembled in a very short time frame as promised excellent service quality product highly recommend.

May 8, 2026
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Reply from Linthorpe Beds

Hi Norman,

Thank you for your fantastic review!

We’re delighted we could help when you needed a bed urgently after being let down by another company.

It’s wonderful to hear that we were able to deliver and assemble your new bed within the promised timeframe, and that you’re pleased with both the quality of the product and the service you received.

Thank you for your recommendation and for choosing Linthorpe Beds. We hope you enjoy many comfortable nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Always a 5 star review for the team…

Always a 5 star review for the team here. They go out of their way to give you the best option also understand when you need to look at cost. Great service, delivery and great people here.

February 21, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Lisa,

Thank you for your fantastic review and for your continued support!

We’re delighted to hear that our team consistently delivers a 5-star experience. We always strive to find the best option for each customer while being mindful of individual budgets, so it’s wonderful to know that approach is appreciated.

It’s also great to hear you were pleased with the service, delivery, and the team as a whole.

Your kind words mean a great deal to us. Thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful and knowledgeable

So, so helpful in choosing the correct mattress.

Sue gave great advice.

May 8, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Moira,

Thank you for your wonderful review!

We’re delighted to hear that Sue was able to help you choose the right mattress and provide great advice throughout the process.

Finding the perfect mattress is so important, and we’re pleased that Sue’s knowledge and guidance helped make your decision easier.

Thank you for your kind words and for choosing Linthorpe Beds. We hope you enjoy many comfortable nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Denise,

Thank you for your review!

We’re pleased to hear you received good service and found our staff helpful throughout your experience.

We really appreciate your feedback and thank you for choosing Linthorpe Beds. If there is anything we could have done to earn that extra star, please do let us know — we’re always looking to improve.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good service

Good service, good product, happy all round

March 15, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Val,

Thank you for your great review!

We’re delighted to hear you were pleased with both the service and the product, and that you’re happy all round.

We really appreciate your feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great service

Great service

May 6, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mavis,

Thank you for your kind review!

We’re delighted to hear you received great service.

We really appreciate your feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Explained what we wanted got the…

Explained what we wanted got the options selected the mattress told them the delivery post code the lads brought it no problem took the old one away brilliant service

May 5, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi John,

Thank you for your fantastic review!

We’re so pleased to hear the whole process was straightforward from choosing the right mattress through to delivery.

It’s great to know our team listened to what you wanted, helped you select the right options, delivered without any problems, and took your old mattress away as arranged.

We really appreciate your kind feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

New bed

Great delivery service and lads put it together and removed all rubbish. 10/10

April 14, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Doreen,

Thank you for your fantastic review!

We’re delighted to hear you were pleased with the delivery service and that our team assembled everything and removed all the packaging for you.

A 10/10 rating means a great deal to us — thank you for your kind feedback and support!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Service very very good good information

Service very very good good information

May 4, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mark,

Thank you for your lovely review!

We’re so pleased to hear you found the service very good and the information helpful.

We really appreciate your feedback and thank you for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Our order is placed

Our order is placed, thanks to Tracey Turner who is a great asset to your sales team. Nice to have someone who knows her stuff and believes in what she is selling. It is refreshing to meet genuine people.

May 4, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi David,

Thank you for your wonderful review!

We’re delighted to hear Tracey made such a positive impression and helped you place your order with confidence.

It’s fantastic to know you appreciated her knowledge, genuine approach, and belief in the products we offer. We completely agree that Tracey is a great asset to our sales team, and we’ll be sure to pass on your kind words to her.

Thank you again for your feedback and for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very good mattress excellent service…

Very good mattress excellent service was kept in the loop about delivery and very good delivery guys would recommend

May 4, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Paula,

Thank you for your fantastic review!

We’re delighted to hear you’re pleased with your mattress and the excellent service you received.

It’s great to know you were kept informed throughout the delivery process and that our delivery team provided such a positive experience.

Thank you for your recommendation — we really appreciate your support!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

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