Linthorpe Beds Reviews 

1,784
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and welcoming during their physical store visits. Shoppers note that the friendly sales team offers great advice and guidance without ever using pushy sales tactics. Additionally, consumers truly appreciate the quick, reliable delivery service, where drivers handle items very carefully and assemble everything efficiently. Some people were dissatisfied with occasional delivery complications and unexpected product inconsistencies discovered upon arrival. Reviewers mentioned receiving goods that differed from what was displayed in stores or encountering minor damages that required replacements.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable service without any... See more

Product

Consumers find product to be positive, highlighting the solid quality and comfort of the beds and mattresses.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Service

Reviewers mention positive feedback about service, highlighting a first-class experience from in-store advice... See more

Quality

Clients share positive opinions on quality, consistently highlighting the comfortable and solid build of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Linthorpe beds and its staff in Darlington were excellent from the first and second visit to look at, try and ask questions on the bed for our new home. Deliver was super efficient and the guys assemb... See more

Company replied

Rated 5 out of 5 stars

As soon as I walked into the shop with my little boy the staff made me feel welcome. There was no pushy sales pitches just helpful and pleasant. Ordered our beautiful new bed and it came within the ti... See more

Company replied

Rated 5 out of 5 stars

My husband and I decided to purchase a super-king sized bed. We were going to shop around a compare prices but all that wasn’t necessary. Linthorpe was the first place we looked and we had to look no... See more

Company replied

Rated 5 out of 5 stars

Went to view the range of mattresses and we were met with friendly staff members, no pushy sales pitch but advice given and the decision we made was ours rather than being pushed into buying something... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

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Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ Free delivery available nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,784)

690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice

Great advice, delivered our mattress quickly

April 17, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Emma,

Thank you for your great review!

We’re so pleased to hear you found our advice helpful and that your mattress was delivered quickly.

We really appreciate your feedback and hope you enjoy many comfortable nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service.

Quick and easy to order in-store. Staff very attentive and professional. Delivery went very smoothly and delivery guys were top notch, arriving before they specified and negotiating my awkward staircase with ease. Mattress on the bed within 10 minutes of them turning up. Excellent service all round.

April 1, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you so much for your fantastic review! We’re delighted to hear that you found the ordering process quick and easy, and that our team looked after you so well from start to finish.

It’s great to know the delivery team made such a positive impression too. We really appreciate you taking the time to share your experience, and we hope you enjoy your new mattress for many years to come.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpful.
It’s just a shame the mattress we purchased doesn’t seem to be the mattress for us as we both get up every morning with bad backs, not what we expected for the money paid.

April 1, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Sandra,

Thank you for your feedback and for your kind words about our team — we’re really pleased to hear you found the staff friendly and helpful.

We’re sorry to hear the mattress hasn’t felt quite right so far. It’s worth noting that new mattresses can often take a little time to fully “bed in,” and your body can also need an adjustment period when changing to a new sleeping surface, especially if your previous mattress was very different. We do hope that with a little more time you begin to feel the full benefits and comfort of your new mattress.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Friendly

Friendly, easy going and great quality bed

April 15, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Ciaran,

Thank you for your kind review!

We’re so pleased to hear you found the service friendly and easy going, and that you’re happy with the quality of your bed.

We really appreciate your feedback and hope you enjoy many comfortable nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Knowledgeable and friendly staff.

Knowledgeable and friendly staff.
Supersonic delivery.
Excellent product.
Welcoming retail environment.

March 31, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you found our team knowledgeable and friendly, and that you enjoyed the welcoming in-store environment.

We really appreciate your kind words and are so pleased you’re happy with the product. Thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good value and delivery service

Good value and delivery service

April 11, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Pam,

Thank you for your kind review! We’re so pleased to hear you found great value and were happy with the delivery service.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent customer service very…

Excellent customer service very efficient as always , delivery brilliant no fuss

April 12, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Tracy,

Thank you for your fantastic review!

We’re so pleased to hear you received excellent, efficient service once again and that delivery was smooth and hassle-free.

We truly appreciate your continued support — thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Ordered a new mattress

Ordered a new mattress
Arrived into shop within a couple of days then delivered to us the following day.
The staff in shop were very pleasant and we had a bit of a laugh with them.
Delivery team brought mattress to house and brought it into house and placed it where we asked.

April 12, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Garry,

Thank you for your lovely review!

We’re so pleased to hear your mattress arrived quickly and that everything from in-store experience to delivery went smoothly.

It’s great to know you enjoyed your time in the shop and that our delivery team took care of everything by placing the mattress exactly where you wanted it.

We really appreciate your feedback — thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent service

Staff knowledgeable, approachable, quick and efficient delivery, bed was unpacked and put up in bedroom by friendly delivery drivers. A positive experience and a pleasure doing business with them.

April 11, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Liz,

Thank you for your wonderful review!

We’re delighted to hear you found our team knowledgeable and approachable, and that everything from delivery to setup was quick and efficient.

It’s great to know our delivery team made a positive impression by being friendly and taking care of everything for you. We really appreciate your kind words!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Amazing establishment

The bed is of excellent quality and the customer experience was also great. The delivery was good and they explained how the bed functions and provided me with all the information I needed. I would highly recommend Linthorpe Beds.

April 11, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your fantastic review!

We’re delighted to hear you’re so pleased with the quality of your bed and that you had a great overall experience with us.

It’s wonderful to know our delivery team took the time to explain everything clearly and made sure you had all the information you needed.

Your recommendation means a lot to us — thank you again for your kind words

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Fantastic service in store

Fantastic service in store . So helpful
The bed we bought is superb .
Beautifilul quality and colour. We purchased for our loft room and the delivery drivers were excellent will be back , when purchasing another bed Fantastic service and super quick delivery .

April 30, 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Katie,

Thank you for your fantastic review!

We’re delighted to hear you found our in-store team so helpful and that you’re pleased with your new bed — it’s great to know the quality and colour were just right for your loft room.

It’s also wonderful to hear our delivery team made a great impression and that everything arrived quickly.

We really appreciate your kind words and look forward to welcoming you back when you’re ready for your next bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

The Luff Sleep pillows are amazing

The Luff Sleep pillows are amazing, so comfortable and supportive my neck pain is gone, thank you!

March 28, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Steve,

Thank you for your wonderful review!

We’re delighted to hear how much you’re loving your Luff Sleep pillows and that they’re providing both comfort and support — even better that they’ve helped with your neck pain!

We really appreciate your feedback, thank you again and enjoy your great night’s sleep!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Order was on time and installed with no…

Order was on time and installed with no fuss brilliant service and people can highly recommend

April 10, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Lynn,

Thank you for your fantastic review!

We’re so pleased to hear your order arrived on time and was installed without any fuss — exactly how it should be.

Your recommendation means a lot to us, and we truly appreciate your kind words about the team and service. Thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Sue,

Thank you for your kind review! We’re so pleased to hear you received great service and found our advice helpful.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Good quality divan base with a bespoke…

Good quality divan base with a bespoke size to fit a smaller space. Bed was made quickly and customer service helped with ensuring the bed could be delivered when i was home.

March 26, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mercedes,

Thank you for your lovely review!

We’re so pleased to hear you’re happy with the quality of your bespoke divan base and that it was made to perfectly fit your space.

It’s great to know our team could help coordinate delivery at a time that suited you as well.

We really appreciate your feedback and hope you enjoy your new bed!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Maurice,

Thank you for your kind review! We’re so pleased to hear you found the service very good.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Really helpful staff in store in…

Really helpful staff in store in Portrack. Delivered bed on the date we chose and set it up for us and removed all the packaging.

April 8, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Sarah,

Thank you for your great review!

We’re so pleased to hear our team in Portrack were really helpful and that everything went smoothly with delivery on your chosen date.

It’s great to know the bed was set up for you and all the packaging taken away — just as it should be.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Very helpful delivery team

Very helpful delivery team - mattress very comfortable

April 7, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Jackie,

Thank you for your kind review!

We’re so pleased to hear our delivery team were helpful and that you’re finding your mattress very comfortable.

We really appreciate your feedback and hope you enjoy many great nights’ sleep!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

No dodgy sales people

No dodgy sales people or pushy sales patter. Just solid answers to your questions and good buying advice

April 6, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Jason,

Thank you for your great review!

We’re really pleased to hear you appreciated our straightforward, no-pressure approach and found the advice helpful and honest.

That’s exactly the experience we aim to provide, so your feedback means a lot to us. Thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Your staff were very helpful I would…

Your staff were very helpful I would come and shop with you again

April 6, 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Anne,

Thank you for your kind review!

We’re so pleased to hear our team were helpful and that you’d choose to shop with us again — that really means a lot.

We look forward to welcoming you back in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

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