Lion Legion Reviews 1,361

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like t-shirts maintain their shape and wash well. Many people are also very satisfied with the fast and efficient delivery service, often highlighting the careful packaging. The ordering process is frequently described as easy and quick, contributing to a positive overall experience for many. However, some customers also noted significant issues with customer contact and support. There are reports of difficulty reaching the company, with phone numbers being disconnected and emails often receiving only automated responses or no reply at all. This has led to frustration for those needing to resolve issues such as incorrect orders, sizing problems, or missing items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers praise the good quality,... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process quick and easy,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the garments,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Customer communications

Consumers consistently express significant frustration with the company's contact methods. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality, fast delivery, alway been very satisfied with my purchases from this company. I only wish they would supply a product that applies more to former diesel boat submariners who served on... See more

Company replied

Rated 5 out of 5 stars

I have purchased well over 50 of these t shirts, and have always been pleased with the quality and printing. Sizes are generous and it’s refreshing to know that they will always provide a comfortab... See more

Rated 5 out of 5 stars

I got a couple of tee shirts as gifts and if I’m honest I wasn’t expecting much but I was so wrong! They are great quality, the fabric feels great, the print is clear, the size perfect, on top if that... See more


Company details

  1. T-Shirt Store
  2. Custom T-Shirt Store
  3. Veterans Organization

Written by the company

Lion Legion - A proud British, family-owned, online shop selling funny T Shirts, Hoodies, Sweatshirts and Kids tees for people who love Films & TV, Humour, their Country, or just love a good laugh. A wide, unique, range of designs for Retirement, Birthdays, Christmas, Father's Day and Valentine's Day.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a Christmas top and I became…

Ordered a Christmas top and I became concerned because after a few days I realised I had not had a confirmation, contacted Lions Legion, but top arrived, and as always a good quality, thank you for your response Sarah.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

SIMPLY THE BEST

Lion Legion are an exceptional Company continuously selling clothing of the highest quality coupled with a fast and efficient delivery. This is probably one of the best Companies I have shopped with.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Please stay away from this useless…

Please stay away from this useless company. Ordered a large T-shirt off them. Took absolutely ages to arrive. I tried it on and it was too big. I contacted the company to ask if I could exchange it for a medium. I also used the return link on the website too. All it kept saying after checking multiple times was the decision on the return was pending. This went on for weeks. I also contacted the company by email 3 times about the issue and the only answer I got was ‘it’s our busiest time of year so it may take a while’ after 3 weeks of trying I’ve given up. Useless, lying and rude company. Stay well clear

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Spot on

Credit where credit is due.

Fantastic t-shirts. Expert quality.

Highly recommended

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality.

I have got a few t shirts from Lion Legion over the last month's. The quality is very good and they have some great t shirts, some good fun and some a more serious message. The packaging is good and delivery is very fast. This is the first place I go to for t shirts, they also do hoodies and sweatshirts. Good company.

September 26, 2025
Unprompted review
Rated 3 out of 5 stars

My husband

My husband, who is a vet of 22 years ordered some stickers and paid for them. Unfortunately they never arrived, things happen. The problem is, we have now emailed them to solve this six times without any response. There is no phone number or any other way to sort the problem out.

September 23, 2025
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Susan,

Sorry to hear that you have not received your order. I will get another order sent out to you ASAP.

Thank you

Louie

Rated 2 out of 5 stars

Customer service non existent

Signed up for first order 10% discount sent which wouldn't be accepted. Then got another discount and again not accepted. Placed order anyway and asked for it as a gift. It came with no message. Messaged them on Facebook, wrote on their Facebook page and emailed them direct. Absolutely nothing heard back. Appalling customer service and then they email me again to give them a good review for...a 10% discount. As if! Wouldn't use them again.
LATEST: Received a message from the Boss saying one of the team would contact me! Guess what? Surprise surprise I've seen or heard nothing. Just sort of sums up their customer service (or complete lack of it). My advice would be AVOID.

October 22, 2025
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Tom,

Thank you for leaving a review and sorry for your experience, I have asked the team to contact you to see if we can make amends.

Louie

Rated 1 out of 5 stars

Unfortunately can’t give 0 stars

Unfortunately can’t give 0 stars. Bunch of scam artists. Order never arrived and every attempt to get hold of them have been ignored. Phone number does not exist and all emails bounce right back. Hopefully this review won’t get removed like my last one!!!

June 16, 2025
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hello,

Sorry to hear of your experience, I've requested further details through Trustpilot so I can identify you and hopefully help!

Thank you

Louie

Rated 5 out of 5 stars

Will order again

Have recently found Lion Legion and ordered T shirts on two occasions . The ordering was easy and quick . The delivery was swift and the T shirt quality and printing was very good . Will order again in the future .

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and size

I have purchased well over 50 of these t shirts, and have always been pleased with the quality and printing.
Sizes are generous and it’s refreshing to know that they will always provide a comfortable fit.
I will always support anyone producing patriotic designs, in addition to the very unusual based on on past TV programmes.

October 2, 2025
Unprompted review
Rated 2 out of 5 stars

Ordered 2 teeshirts for Father’s Day…

Ordered 2 teeshirts for Father’s Day 2025. One arrived, one hasn’t. Have emailed the company multiple times always getting an automatic reply but no further contact. Company phone number doesn’t work. No one answers emails. 4 months later I’m still down a teeshirt and £25 and frankly I’m p***ed off.

June 1, 2025
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Pamela, sorry to hear you have had trouble getting hold of us. I've asked the team to reach out to you and resolve it promptly.

Rated 1 out of 5 stars

Avoid. No customer service whatsoever.

Its impossible to get hold of anyone to discuss the problem - only automated responses to emails and same with their contact and returns forms. Both phone numbers are not connected and the mobile number the search engine came up with is a pest controller who told me he's been getting loads of calls for Lion Legion, which shows how many people are trying to reach them. Before ordering the t-shirt we carefully measured using the size guide however the tshirt is way too large. We did want to exchange it for a size down but now just want to return it and get our money back. I don't want to deal with this company any longer than i have to. I just want to add that I rarely give bad reviews but in this case it seems like its the only way to get the attention of this company and get the matter sorted.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Patriotic T Shirt

I have purchased two nice quality t shirts now and can`t fault them.
Good fit and fast delivery.

September 2, 2025
Unprompted review
Lion Legion logo

Reply from Lion Legion

Thank you Kim

Rated 5 out of 5 stars

Good quality

Good quality, fast delivery, alway been very satisfied with my purchases from this company. I only wish they would supply a product that applies more to former diesel boat submariners who served on boats with open bridges and guns.
I am really OLD SCHOOL

August 7, 2025
Unprompted review
Lion Legion logo

Reply from Lion Legion

That is Old School! We'll see what we can do!

Rated 1 out of 5 stars

No Customer Service!

Order for 3 T-shirts was processed and delivered promptly. Unfortunately, sizes were inconsistent and I requested to return two t-shirts for exchange. Despite completing the relevant form, numerous emails and attempts to contact the support team over the past 3 weeks, I have only received automatic responses. Two of the phone numbers have been disconnected and a mobile number I found through a search engine is incorrect. Having now searched the website for their policies, it would appear that the company do not accept returns for incorrect sizes.

August 12, 2025
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Leigh,

I’m really sorry to hear you’ve had difficulty getting through to us. I’ve spoken with Sarah and asked her to reach out to you directly, so we can get this resolved as quickly as possible.

Thank you for bringing this to our attention — we’re keen to make sure everything is sorted promptly for you.

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