Lion Legion 

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Rated 1 out of 5 stars

My wife ordered three T-shirts. Two were incorrect and we tried, tried and tried to contact their customer service! We received no response from them. We eventually returned the incorrect T-shirts via... See more

Rated 5 out of 5 stars

I have purchased in the past and yet again, I found two further examples of the kind of T shirt message that appeals which I have just purchased. These confirm my refined status as a non politica... See more

Rated 5 out of 5 stars

Spot on outfit, I have bought several shirts and never had a problem. Quality T Shirt Quality printing Delivered on time This outfit produces great shirts for veterans and civvies alike and thei... See more

Rated 5 out of 5 stars

We love your TV character t-shirts! The order arrived promptly, with the possibility of tracking its progress along the way. I found this very useful. The t-shirt is great quality and was a perfect... See more

Company details

  1. T-Shirt Store
  2. Custom T-Shirt Store
  3. Veterans Organization

Written by the company

Lion Legion - A proud British, family-owned, online shop selling funny T Shirts, Hoodies, Sweatshirts and Kids tees for people who love Films & TV, Humour, their Country, or just love a good laugh. A wide, unique, range of designs for Retirement, Birthdays, Christmas, Father's Day and Valentine's Day.


Contact info

Breach of guidelines

All reviews

(1,366)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible After-sales

I ordered 2 T-shirts from Lion Legion. They arrived in good time and well packaged. That’s the one star part of this review. When I opened them I had an issue with one and emailed the support email address as advised by the note contain in the parcel. I received no response I emailed at least another half dozen times over the last couple of weeks and have never received a response. Absolutely terrible after sales service which is a pity cause I had planned on further purchases but will now avoid Lion Legion Disappointing

UPDATE 3/7/24
I have several emails to the support address and mike@ address with no response
Date 30/5 31/5 4/6 6/6 8/6 all no response so I am surprised you state you cannot find any emails

May 30, 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Will,

Sorry to hear of your experience with us, I have searched through our emails and can't find anything from you.

I have therefore asked Trustpilot to ask you for further information so we can assist.

I hope to resolve this for you

Louie

Edit - Hi Will, sorry I am still having issues identifying you. Would you mind sending me an email directly to louie@

Thank you

Rated 5 out of 5 stars

Firstly the wording was right for the…

Firstly the wording was right for the occasion, the choose of colours was just right and the fit was perfect. Good quality material, but at a premium price, plus p&p, I would expect nothing less.
As a thought, maybe offer a V neck t-shirt as I prefer them, as do many people. Will I buy again , definitely.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

T Shirt

Good quality clothing, comfortable fit and excellent service. Definitely recommend and will be purchasing again.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Falklands t shirt

Bought the Falklands anniversary t-shirt for my husband as he was down there. He was over the moon with it and as before the quality is excellent. Would definitely recommend.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

I don't agree with the negative…

I don't agree with the negative reviews.
I ordered three t-shirts all of which arrived within the time stated. All are of good quality and fit.
As I was preparing them to wear, bit smelly due to printing chemicals, I noticed one had some damage.
A quick email to the support team and a couple of days later the replacement arrived. If that's not excellent customer service I don't know what is.

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!!!!

Avoid like the plague!!!!! The quality of the items I received is terrible and they are now trying to avoid refunding me at all costs. This has to be the worst online buying experience I’ve ever had!!!

June 6, 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service

On receiving the tee shirt which seemed very nice, I found it was too large so followed the process for return. However even though an email said it was approved, when going to the return page and filling the info, and it seemed to go into a continual loop despite trying a number of times. I contacted support a number of times and got a standard reply saying it's get a response in a day or so with the exception on 25/03 when I was asked "How can I help?" which I never got a reply to again. I followed this up and got another response on 25/04 saying the team would respond, Tumbleweed.... I even called and left a message to which I am still waiting a reply. Very poor customer service which is a shame as the products seem very good and I would have probably purchased more (of the right size!)

February 29, 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Dave,

Very sorry to see this,

Our returns are dealt with by our self service portal, I have checked and it seems to be working fine. I have just sent you an email so hopefully we can get this resolved for you.

Thank you

Louie

Rated 1 out of 5 stars

Poor quality

Poor quality. Avoid this company at all costs. Wish I'd have read the reviews before being ripped off. Customer care non existent. Disappointed.

May 2, 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Julie,

I'm sorry you feel that way.

We do advise all our customers to check terms & conditions prior to purchasing. We have been very fair in what we have offered you, sorry you don't agree.

Louie

Rated 5 out of 5 stars

These people were great

These people were great they checked to see that my address was correct and then got my item shipped right away. It was well packaged and exactly what I wanted I’ll definitely be ordering again.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased one item originally to see…

I purchased one item originally to see how the quality was. Subsequently I immediately brought three more straight away having been extremely impressed with the quality, delivery and polite correspondences cannot praise these guys enough go on try them yourself.

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

PLEASE READ.. D DAY 80 year anniversary

The last thing I want to do is this! But honestly I received a hoodie,, it was the wrong size,, I returned it recorded delivery I have photos to prove that and with a covering note inside stating all I want is a replacement in XL.. I have sent email after email some polite some not so,, this was now well over a month ago and still nothing.. the phone line doesn’t work its constantly busy 24/7 it states and the emails I received back states someone will contact you in 48hours!! Still waiting. I’m going to the 80 year d day anniversary in Normandy to honour my grandad who fought on that day and want to wear something for him.. well it looks like it’s not going to happen now. Disgraceful service, disgusting ignorance, I will be taking this further once I get the time

April 4, 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Adam,

I have just sent you an email,

You requested an exchange in size on the 23rd March and we responded to you with a link to our return portal on the 25th. The returns process was not followed and you sent your hoodie to an incorrect address therefore causing the delay.

I am sorry for the delay but unless our returns process is followed we have no way of tracking or processing your return.

Please see our most recent email as we have advised on the next steps.

Rated 5 out of 5 stars

Excellent service.

I received my t shirts today and they were bang on perfect. These guys are fantastic and I will certainly be recommending them to all my family and friends.

May 16, 2024
Unprompted review

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