Alex V - We recently had our coffee machine installed and couldn’t be happier with the service. Alex V was professional and extremely knowledgeable. They took the time to explain everything clearly,... See more
Company replied
Location
Switch locationUnit 17, 24 Forresters Road, Estover Close,, Estover, PL6 7PL Plymouth, GB
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See what reviewers are saying
One of our coffee machines was playing up so we contacted Liquid line who sent someone out to us within a few days. The engineer that came to our site was extremely helpful, quick and efficient. We ha... See more
Company replied
Alex V. Came to install our new K2 machine and was super helpful and efficient with installation. He provided an in depth and full training session for staff which made it extremely easy to understand... See more
Company replied
Alex V installed our coffee machine at our new offices in Portsmouth. He explained everything in detail and when we had an issue with the machine he returned and sorted it out straight away. Highly re... See more
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Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Unit 17, 24 Forresters Road, Estover Close,, Estover, PL6 7PL, Plymouth, United Kingdom
- 08008499110
4.7
Excellent
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and supportive
Recent interactions regarding a review of our core lines, organised by Paul Dines, proved extremely positive. I really appreciated the thoughtfulness shown and the effort made in supporting me with the Ridge Plymouth Liquidline account.
June 26, 2026
Unprompted review
Reply from Liquidline - South West
Good Afternoon Jayne, Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that your recent core line review was such a positive experience and that you appreciated the care and support provided throughout the process. We'll be sure to pass your kind comments on to Paul Dines, who will be thrilled to know his efforts made a difference. We truly value your partnership and look forward to continuing to support you and the Ridge Plymouth Liquidline account in the future.
Alex V -
Alex V -
We recently had our coffee machine installed and couldn’t be happier with the service. Alex V was professional and extremely knowledgeable. They took the time to explain everything clearly, ensured the machine was set up perfectly, and left the area clean and tidy afterwards. The whole process was smooth and stress-free from start to finish. It’s refreshing to receive such excellent customer service, and we would highly recommend him to anyone looking for a reliable and efficient installation. Thank you for a fantastic job!
June 25, 2026
Unprompted review
Reply from Liquidline - South West
Good Afternoon Georgia, Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you are so pleased with your new coffee machine and the service you received from Alex.
Alex takes great pride in delivering a professional and knowledgeable service, so it’s fantastic to hear that he explained everything clearly, ensured the installation was completed to a high standard, and left everything clean and tidy. We’re especially pleased that the entire process was smooth and stress-free for you.
Your recommendation means a great deal to us, and we will be sure to pass your kind feedback on to Alex. Thank you again for choosing us, and we hope you enjoy your coffee machine for many years to come.
Reply from Liquidline - South West
Good Afternoon Cheryl, Thank you for your review. We're pleased to hear that your order arrived successfully and that the product met your expectations. We appreciate your feedback and thank you for choosing us.
Alex V was absolutely brilliant
Alex V was absolutely brilliant, when it comes to training it can be very laborious however Alex made it so enjoyable.
It was a pleasure to meet Alex.
May 22, 2026
Unprompted review
Reply from Liquidline - South West
Good Afternoon Steve, Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear that Alex V made the training enjoyable and engaging. We agree — Alex has a fantastic way of making even the most challenging training sessions feel approachable and rewarding.
It was a pleasure having you with us, and we’ll be sure to pass your lovely feedback on to Alex.
Have dealt with Liquidline for several…
Have dealt with Liquidline for several years and always get a quick polite response.
May 4, 2026
Reply from Liquidline - South West
Good Morning Kathleen, Thank you for your kind review. We’re delighted to hear that you’ve had such a positive experience with Liquidline over the years. Providing quick, polite, and reliable service is something we pride ourselves on, and your feedback means a lot to the team. We look forward to continuing to support you in the future.
We had a K2 fitted 5 months ago then we…
We had a K2 fitted 5 months ago then we started having problems with E90 fault had an engineer out Monday, Tuesday and Wednesday then same fault appears Friday, no one could come out til Monday. If I didn’t have a spare machine this would have meant a cafe with no coffee as they don’t have engineers work weekends. Communication from customer service is non existent as I emailed them Friday wanting an answer and now it’s Monday afternoon and still no response.
Engineer came today and replaced lots of parts and seems to be working fine but won’t know until tomorrow when the cafe is open again. Engineer was brilliant no complaints about him.
Hopefully this will make them contact me.
Spend about 8k on a machine then ignored when you raise a complaint
March 20, 2026
Unprompted review
Reply from Liquidline - South West
Good Morning Gareth, Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with your K2 machine.
We completely understand how critical reliable equipment is to your business, especially in a busy café environment, and we appreciate how disruptive this situation must have been—particularly over the weekend when support wasn’t immediately available. Your concerns regarding the delay in communication are also noted, and we sincerely apologise for not responding to your email as quickly as expected.
We’re pleased to hear that our engineer was able to attend and that you found their service to be excellent. We’ll be sure to pass on your kind comments. We also hope the repairs carried out have resolved the issue, but we agree that consistent performance over the coming days will be the true test.
Please be assured that your experience is not the level of service we aim to provide. We would really like the opportunity to follow this up properly, ensure everything is now working as it should, and address your concerns directly. One of our Team will reach out to under separate email.
Thank you again for bringing this to our attention—we value your business and are committed to improving your experience with us.
Good quick service
March 13, 2026
Reply from Liquidline - South West
Good Morning Mark, Thank you for your kind words! We're really pleased to hear you found our service quick and efficient. We appreciate your support and look forward to helping you again in the future.
Reply from Liquidline - South West
Good Afternoon Lynda, Thank you for your review! We’re pleased to hear you found the ordering process easy and that your delivery arrived on time. We really appreciate your feedback and look forward to supporting you again.
Alex Varga is always very helpful and…
Alex Varga is always very helpful and professional, quick solution for all our issues.
Thanks a lot for your professionalism and support.
January 30, 2026
Unprompted review
Reply from Liquidline - South West
Good Morning , Thank you for your kind feedback. We’re delighted to hear that Alex Varga continues to provide helpful, professional support and quick solutions. Your appreciation means a lot to us, and we’ll be sure to share your comments with Alex. Thanks again for your continued trust and support.
Alex Varga's amazing support in Kaleidoscope restaurant Butlins Bognor Regis
Alex Varga was amazing in sorting out our coffee machine issues at the ocean hotel Kaleidoscope restaurant. We really appreciate all his support and is an asset to your company.
Stalin Sam
Shift Manager
January 30, 2026
Unprompted review
Reply from Liquidline - South West
Good Morning, hank you so much for taking the time to share your experience. We’re thrilled to hear that Alex Varga was able to resolve the coffee machine issues at the Ocean Hotel Kaleidoscope restaurant so effectively. We’ll be sure to pass along your kind words to him — he truly is a valued asset to our team. We really appreciate your support and look forward to working with you again.
Always a good service and quick delivery
January 7, 2026
Reply from Liquidline - South West
Thank you for your feedback! We’re really pleased to hear that you always receive good service and quick delivery. We truly appreciate your continued support and look forward to helping you again soon.
Reply from Liquidline - South West
Good Morning Philip, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with both our service and our products. Your support means a lot to us, and we look forward to serving you again soon!
Great Service
Very quick response, we had Alex V come out, very friendly, did a great job, great service!
October 27, 2025
Unprompted review
Reply from Liquidline - South West
Good Afternoon David, Thank you so much for your kind words! We’re delighted to hear that Alex V provided you with great service and a friendly experience. We’ll be sure to pass along your feedback to him. We really appreciate you taking the time to share your experience!
Alex V arrived when he was supposed to…
Alex V arrived when he was supposed to and fixed the issue quickly.
October 3, 2025
Unprompted review
Reply from Liquidline - South West
Thank you for your feedback! We're pleased to hear that Alex V arrived on time and was able to resolve the issue quickly. We’ll be sure to pass on your kind words to him.
Excellent Liquidline
Our Zip Tap stopped working. I emailed the helpline and an engineer was out at lunchtime. He ordered the spare part as the Heat Pump had stopped working. His colleague arrived the next morning, with the spare part and repaired the machine to full working order - all in less than 24 hours.
September 18, 2025
Unprompted review
Reply from Liquidline - South West
Good Morning Ali, Thank you so much for your kind review! We're sorry to hear your Zip Tap stopped working, but we're thrilled our team was able to get everything sorted so quickly. Providing fast, reliable service is something we take great pride in, and it's great to know we could resolve the issue for you within 24 hours. If you need anything in the future, please don’t hesitate to get in touch.
Exceptional service.
Exceptional service.
Very Professional, caring and helpful from initial meet & greet to site visits to final installation of our 5 new machines.
100% from start to finish.
Thank you Sammi & your team.
August 2, 2025
Unprompted review
Reply from Liquidline - South West
Thank you for taking the time to share such wonderful feedback! We’re thrilled to hear that you had a positive experience from start to finish, and that Sammi and the team made the process smooth and professional. Your kind words mean a lot to us, and we’re so pleased you’re happy with the installation of your new machines. We truly appreciate your support and look forward to working with you again in the future.
Easiest Installation Ever!
Alex V. Came to install our new K2 machine and was super helpful and efficient with installation. He provided an in depth and full training session for staff which made it extremely easy to understand. Highly recommend!
July 18, 2025
Unprompted review
Reply from Liquidline - South West
Good Afternoon Ollie, Thank you so much for your kind words! We're thrilled to hear that Alex V. provided a smooth installation experience and delivered thorough training for your team. We take great pride in making sure our customers feel confident using our equipment, and it’s fantastic to know Alex made it easy to understand.
We truly appreciate your recommendation and look forward to supporting you moving forward!
Emily Melia and Liquidline
Emily Melia has been a superb ambassador for Liguidline. I have always been slightly reserved when considering investing in a "coffee machine" but she capably demonstrated the benefits to myself and my team and before long a new machine and water dispenser was installed. I would very much recommend Liquidline to anybody considering a purchase. The support and aftersales have been excellent and your employees will be "made up". Thumbs up!
April 1, 2025
Unprompted review
Reply from Liquidline - South West
Good Morning James, Thank you so much for your wonderful review! We're delighted to hear that Emily provided such a positive experience and helped guide you through the decision with confidence. She's a fantastic member of our team and will be thrilled to hear your kind words. We're equally pleased that you're enjoying your new coffee machine and water dispenser, and that our support and aftersales have met your expectations. Thanks again for recommending Liquidline — we truly appreciate it!
Alex V was a great help!
Alex V installed our coffee machine at our new offices in Portsmouth. He explained everything in detail and when we had an issue with the machine he returned and sorted it out straight away. Highly recommend, great coffee too!
July 2, 2025
Unprompted review
Reply from Liquidline - South West
Good Morning , Thank you so much for the great review! We're thrilled to hear that Alex V provided such a smooth and informative installation experience at your new Portsmouth office. It's fantastic to know he was able to resolve the issue quickly too — we’ll be sure to pass along your kind words to him.
Enjoy the coffee, and don’t hesitate to reach out if you ever need anything else!
Reply from Liquidline - South West
Good Afternoon Dan, Thank you so much for your kind words! We're thrilled to hear that Alex and Edwin were able to assist you and provide great service. We'll be sure to pass along your feedback to them—they’ll be delighted to know they made a positive impact.
If there's anything else we can help with, please don't hesitate to reach out!
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