Ms Laura Page provided an immediate response to my query and has already implemented my request. We love your coffee (and the customers). In fact I think the workshop just wouldn't "work" without th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I earlier left a review complaining that liquidline refused to allow us to return an item which we ordered in error without paying to return it. I wasn't happy as we have a lot of consumables off l... See more
Company replied
Many thanks to Charlotte in Liquidline's Customer Service. I needed to place an order for one of our other dealerships due to staff sickness & she couldn't have been more helpful. Quick response, pol... See more
Company replied
We've had our coffee machines for about a month, the delicious coffee and hot choc has been bit hit will all the staff. The liquid line customers service and support is excellent. Steve expertly guid... See more
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, United Kingdom
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
First class response to orders and repairs.
Almost immediate response to coffee orders and any machine issues alike. Always polite and helpful - and lovely coffee into the bargain!
April 17, 2026
Unprompted review
Still to have a bad experience
I never have a bad experience from Liquidline. Once again always willing to help where and when needed. Makes it refreshing to have a customer service team that seem to care.
April 16, 2026
Unprompted review
Reply from Liquidline
Good Morning Gary, Thank you for your kind words! We’re delighted to hear that you’ve consistently had positive experiences with Liquidline. Our team takes great pride in being available and supportive whenever our customers need us, so it’s wonderful to know that this has made a difference for you. We truly appreciate your continued trust and look forward to helping you again in the future!
Knowleadeable and polite
April 7, 2026
Reply from Liquidline
Good Morning Roberts, Thank you for your feedback! We’re really pleased to hear that you found our team knowledgeable and polite. We’re always striving to provide a 5-star experience, so we’d love to know if there’s anything more we could have done to make your experience even better. Your insights are incredibly valuable in helping us improve!
Sarhan Harhara is a superb engineer
Sarhan Harhara is a superb engineer, his expertise and customer service during the installation of our Schaerer machine was second to none, nothing was too much trouble. With such excellent knowledge of the equipment and products, Sarhan is a huge credit to Liquidline, thank you!
April 15, 2026
Unprompted review
Reply from Liquidline
Good Morning Emma, Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with Sarhan during your Schaerer machine installation. His dedication to providing exceptional service and sharing his expertise truly reflects the standards we strive for at Liquidline.
We’ll be sure to pass along your feedback to Sarhan — he’ll be thrilled to hear it. If there’s anything else we can support you with, please don’t hesitate to get in touch.
Thanks again for choosing Liquidline!
Logging an issue is quick and easy on…
Logging an issue is quick and easy on the portal. A quick response time to your query means that issues are usually resolved within an hour. Great service.
April 15, 2026
Unprompted review
Reply from Liquidline
Good afternoon Paul, Thank you for your kind feedback! We're delighted to hear that you found the portal easy to use and that our team was able to respond quickly and resolve your issue within the hour. Providing efficient and reliable service is something we strive for, so it’s great to know we’re meeting your expectations. We really appreciate you taking the time to share your experience!
Reply from Liquidline
Thank you for your review! We’re really pleased to hear that you were happy with both the delivery and the level of customer service you received.
We appreciate you taking the time to share your feedback and hope to support you again soon!
Best training I’ve ever had
Best training I’ve ever had. I have had coffee training in the past but the training we received recently was on another level. David explained everything in such a way that it made sense to everyone and was very patient while keeping it fun and interesting for everyone. I went into this training thinking it was just another like I’ve had before but I couldn’t have been more wrong and pleasantly surprised by the passion, knowledge and understanding throughout the entire training. A true credit to your company.
April 10, 2026
Unprompted review
Reply from Liquidline
Thank you for your amazing review! We’re so pleased to hear that the training exceeded your expectations and stood out from previous sessions you’ve had.
It’s fantastic to know that David’s passion, knowledge, and delivery made the experience both enjoyable and easy to understand. We’ll be sure to pass on your kind words to him – he’ll really appreciate it!
Thanks again for taking the time to share your feedback, it truly means a lot to us.
Liquidline are a great supplier.
Liquidline are a great supplier.
Their customer service is great, placing orders is super easy and delivery is next day.
Generally one of my top-rated suppliers.
April 9, 2026
Unprompted review
Reply from Liquidline
Good Afternoon Louise, Thank you so much for your kind words! We’re really pleased to hear that you find our ordering process easy and our delivery service reliable. It’s great to know our customer service has made a positive impression as well. We truly appreciate your support and look forward to continuing to be one of your top-rated suppliers!
Very helpful when having problems with…
Very helpful when having problems with the hot chocolate and choco milk. Instructions were very easy to follow and having pictures definitely made all the difference too.
March 31, 2026
Reply from Liquidline
Good Morning Alison, Thank you so much for your kind feedback! We’re really glad to hear that you found the instructions easy to follow and that the pictures made a difference—it’s something we put a lot of thought into. It’s great to know we could help you get the best out of your hot chocolate and choco milk. If you ever need any more assistance, we’re always here to help. Enjoy!
Charlotte was extremely helpful when I…
Charlotte was extremely helpful when I called her to assist with query
April 7, 2026
Unprompted review
Reply from Liquidline
Good Morning Maura, Thank you for your kind feedback! We're delighted to hear that Charlotte was able to assist you so effectively with your query. We'll be sure to pass on your compliments to her. If you need any further help, please don’t hesitate to get in touch.
Quick response even over the bank…
Quick response even over the bank holiday weekend the engineer was pleasant Tyler and he fixed the machine and also checked the temp on the other machine and adjusted it for me, and he left the area where he was working immaculate and clean.
April 7, 2026
Unprompted review
Reply from Liquidline
Good Morning Dawn, Thank you for your kind feedback! We’re delighted to hear that you received such a quick response, especially over the bank holiday weekend. It’s great to know that Tyler provided a pleasant and professional service, resolved the issue efficiently, and took the extra time to check and adjust your other machine. We’ll be sure to pass on your compliments to him. We also appreciate you noticing the care he took in leaving the area clean and tidy. Thanks again for taking the time to share your experience!
Ms Laura Page provided an immediate…
Ms Laura Page provided an immediate response to my query and has already implemented my request. We love your coffee (and the customers). In fact I think the workshop just wouldn't "work" without the coffee!
Thanks again. We appreciate you!
April 7, 2026
Unprompted review
Reply from Liquidline
Good Morning Demi, Thank you so much for your wonderful feedback! We’re thrilled to hear that Laura was able to respond so quickly and take care of your request straight away — we’ll be sure to pass on your kind words to her.
It’s fantastic to know how much you (and your customers!) are enjoying the coffee — we love being a part of your workshop, and we couldn’t ask for a better compliment than that!
We truly appreciate your support and kind words. Thanks again for taking the time to share your experience!
Super Helpful
We wanted to change the standby video on our machine, so Harley called us and talked us through step by step. He was super helpful and made the process really easy. It looks great! Thank you!
April 7, 2026
Unprompted review
Reply from Liquidline
Good morning , Thank you so much for your kind review!
We’re delighted to hear that Harley was able to guide you through updating your standby video and make the process smooth and straightforward. It’s great to know you’re happy with how it turned out!
We’ll be sure to pass along your feedback to Harley—he’ll really appreciate it. If you need any further assistance, we’re always here to help.
Thanks again!
easy to place an order
easy to place an order, fast delivery very good customer service
March 31, 2026
Reply from Liquidline
We’re thrilled to hear that you found ordering easy, enjoyed fast delivery, and experienced excellent customer service. Your kind words mean a lot to our team!
We look forward to serving you again soon.
Excellent Customer Service
Taliska Shimwell was very proactive in helping resolve my query. She looked into the problem and called me back to explain the situation. She promised to call me back the following day to make sure the situation had been resolved, and I had my order, which she did.
April 1, 2026
Unprompted review
Reply from Liquidline
We’re delighted to hear that Taliska was so proactive in helping to resolve your query and kept you updated throughout. Providing clear communication and following through on promises is so important to us, so it’s wonderful to know Taliska delivered such a positive experience.
We’ll be sure to pass your kind comments on to her. Thank you again for your support.
Great service very helpful did went…
Great service very helpful did went extra mile to sort out for us decaffeinated coffee option
Well done and thank you Sarhan Harhara
April 2, 2026
Unprompted review
Reply from Liquidline
We’re really pleased to hear you received great service and that Sarhan went the extra mile to help arrange a decaffeinated coffee option for you. We’ll be sure to pass your lovely feedback on to him.
Sarhan came to install our coffee
Sarhan came to install our coffee machine at work. He was incredible and so helpful. Answered every question we had from cleaning to emptying our machine. Thank you so much!!!
April 1, 2026
Unprompted review
Reply from Liquidline
Good Afternoon Kacey, Thank you so much for your wonderful feedback!
We’re delighted to hear that Sarhan provided such an incredible experience during your coffee machine installation. It’s great to know he was able to answer all your questions and guide you through everything from cleaning to maintenance.
We’ll be sure to pass on your kind words to him—he’ll really appreciate it! If you ever need any further support, we’re always here to help.
We don't have that many issues with the…
We don't have that many issues with the machine, but when we do Liquidline respond quickly and efficiently. Normally it can be fixed with remote assistance, but if not they are there in a jiffy
March 30, 2026
Unprompted review
Reply from Liquidline
Good Afternoon Marie, Thank you for your kind feedback! We're pleased to hear that your machine has been running smoothly overall. It's great to know that when issues do arise, our team is able to respond quickly and resolve them efficiently—whether remotely or on-site. We really appreciate your support and look forward to continuing to provide you with reliable service.
Customer Service 1st Class
I would like to thank Lorraine @ customer services for the way she handled the problem with my order. She was very polite and understand, took control of the situation and sorted out a replacement / upgrade straight away. Lorraine is a credit to Liquidline. Thank you for your swift action.
March 30, 2026
Unprompted review
Reply from Liquidline
Good Morning Michael, Thank you so much for your kind feedback.
We’re delighted to hear that Lorraine was able to resolve your issue quickly and efficiently. Providing polite, understanding, and proactive service is exactly what we strive for, and it’s wonderful to know Lorraine delivered this so well. We’ll be sure to pass on your compliments to her — she’ll be thrilled to hear them.
Thank you again for taking the time to share your experience and for choosing Liquidline. We’re always here if you need any further assistance.
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