liquorstars.com 

Place and order. Called, emailed and texted 5 days prior to my order being shipped to change the shipping address. The did not respond to any method of contact that I used to try to contact them. They blocked my number and I had to use my other number to get though all because they refused to be courteous enough to do an address change because I ordered a gift. I will be returning the product and getting a refund.

Placed an order on July 4th, week plus goes by, nothing, reached out to them on their chat, they answer that the order was awaiting fulfillment. 2 days later, sent them a question mark, reply was, it is going to ship tomorrow. Did not ship! Tried their text, no answer, sent an email no answer. Went back to the chat on the 22nd, telling them that I had not received my order and if it did not ship that I would call my credit card company and dispute the charges. They answered right back that they would forward me a tracking number the next day, and if not, they would refund the money. The 25th, asked them where are we at, they said the Weller shipped and Heaven’s door was refunded. I asked for a tracking #, no reply. Credit card was billed the full amount, and there has been no refunds as of today 8-5. Had to call the credit card company to dispute the charges. I had ordered from them once before with no issues, but not this time. Buyer beware.

Absolutely the worst customer service I've encountered in my 68 years! Lie after lie about the status of my order. I truly believe they are not even a legit business.
FINALLY got a refund after disputing charges. On the rare occasion I actually talked to someone, they were very rude and lied. Try to tell me repeatedly that it had been shipped even though UPS said it had not. Don't waste your time and money here!

Scam, ordered Elmer T Lee and they never shipped it. Claim day after fay "it's going to be shipped" reported to my credit card co. SCAM!!!!

I did Order two white Weller and came in within two weeks. I think that was a good time.
Some people said that I paid too much but I think that was fair price
After I ordered from liquor Stars I start reading the reviews a lot of negative reviews. I got nervous, but everything went OK after that I will order from them again.

They dont ship on time, they dont answer the phone or text system, they keep you money and dont have answers. If you are lucky enough to talk to someone they are RUDE!!!
I have waited 2.5 weeks and still no order after spending $500

This is a fake company. It’s not legit. I’ll be reporting to my credit card today.
Their phone system is conveniently down due to maintenance and nobody responds to my email. A shipping label was made but nothings happened since July 3. I paid for expediting still heard nothing. They’re definitely a scam.

Wouldn’t process a cancellation. Had to dispute via CC.

This company needs to be put out of business. PERIOD!!! Awful customer service. They failed to ship a $900 bottle of whiskey. I have to now dispute the CC charges. Their shipping sucks as well just all around garbage. I should have looked into them before I made a purchase.

Ordered two bottles of bourbon. Shipped only one. Emailed six times over two months and finally had to submit a dispute to credit card company. I’m sure any positive reviews are fake.

Use caution! I ordered a couple of high end whisky’s from Liquor Stars because of the amazing price as a gift. I had plenty of time (almost 2 months) before the event so I figured I was good to go. When I realized that the shipment was getting closer to my required date I started to message them and would get “it’s shipping Monday” or “the warehouse is packing it tomorrow“. I asked for tracking and the printed a “dummy” UPS label but it never showed as shipped. Finally I told them I was interested in ordering several bottles that totaled over $3500 and like magic my order left the warehouse in a couple of days. It arrived late so I had to scrambled for a replacement and needless to say I never placed the large order.

I did a google search on the store and looked at the street view and it’s some janky shop in a California strip mall. The person running the web operation is Noel and I think (not sure) acquires the bottles through a five finger employee discount and that’s why it takes so long (he has to wait for the opportunity to acquire).

I did receive my correct order. Not willing to risk my money again. Use this site with caution. Also, the reviews on the site are by bots and anything less than 4 stars is removed by Noel.

Good luck!

All items sent out of $644 were incorrect and ALL attempts (and there have been numerous) have not gotten me anywhere!!!!! Don’t throw away your money and save yourself serious headaches

I ordered 3 bottles in January, only received 2. I've written to them several times asking about the missing bottle and was assured it was going to be shipped out on Monday but Monday never came. I've asked for the $90 for the bottle back and they've just stopped responding. I'm sharing this every place I can to tell people to not allow yourself to be scammed by this place. I gave them 3 months and multiple chances to make it right and they've failed. I was nervous to order liquor online and this is exactly why. Awful experience!

Please avoid Liquor Stars, I placed an order ~$1,200 on 4/15 and requested a shipment update on 4/17. They responded on 4/17 stating " Hello! Your order will be shipped tomorrow!"

I followed up on 4/21 requesting a status and was informed my order had not shipped, based on the delay and fraudulent email provided earlier in the week stating my order would ship on 4/18, I requested a cancelation with full refund. Liquor Stars stated they will impose a 15% fee to cancel the order. I strongly recommend everyone avoid this company, they stopped responding when I provided screenshots of the chat and copies of their emails.

Got told lies, did not ship in time promised, stories changed over and over, rude and belligerent ownership...products may be fraud and not real. Do not buy. The moment you order, they will screw you over in every way possible.

I emailed to ask for shipping info. They replied it would be shipped "tomorrow". Then, they didn't even create a shipping label until two days later, and now, yet another day later, the item has still not been shipped.
Terrible order fulfilment and meaningless customer "service". Stay away!

Purchase an expensive bottle of rare bourbon on March 6. After multiple days of hearing nothing, I emailed to ask for shipping info. They replied it would be shipped "tomorrow". Then, they didn't even create a shipping label until two days later, and now, yet another day later, the item has still not been shipped.
Terrible order fulfilment and meaningless customer "service", but I did finally receive the product I ordered and in good contition.

Ordered expensive bottle of whiskey on Feb 22nd. 3 follow up emails and I get a tracking number finally. March 4th and tracking still shows "Label Created". I don't know what their scam is but do not order from this place.

Absolutely horrible experience. I ordered in early January for Valentines day. ONE of the 5 bottles I ordered finally arrived on Valentines Day about 8 PM. Well over a month to deliver one bottle. Still waiting on the rest to arrive. Communication is horrible. Was supposed to ship from San Diego County and sent from Memphis TN. Contacting the Liquor board next. Worst of all a $1000 bottle of whiskey was shipped in a Blue DEF Chemical bottle. Save yourself the time and headache, order somewhere reputable.

This company is a scam. Product arrived in a crushed box with dirty fingerprints all over it. They said they would give me a credit or send me a new box. Have asked repeatedly but nothing. Do not do business with them.