Can't access account since more than a year. There is no way to contact the customer support. Contact forms are ignored, Mails not responded. I'm happy to provide a better review, if you can sort t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I never knew that I had applied for crypto currency, until the other day, when I started to receive call`s, from the UK, about my dormant account, and I wonder what was all this about until one of t... See more
Today I have received an email from a scammer saying that he is from Litebit and stating that my account is terminated. I have terminated my account a few years ago which means somehow my personal inf... See more
I am a crypto fan and funder of the decentralized medical projects( IDI ) from Nl/Amsterdam, From my point of view and out of my experience regarding my activity in this field which I have an a... See more
Company replied
Company details
About LiteBit.eu
Written by the company
The platform where crypto trading is safe, simple and human
We support you in buying, selling and managing your crypto, such as Bitcoin, Ethereum and 70+ other coins. We strive to be the most customer friendly and trusted platform in Europe. Do you have a question? Our Customer Support team is 24/7 available to help you and the rest of our users.
Buy crypto directly with Euros and pay with the most widely used payment methods such as: iDEAL, Mastercard, Visa, SOFORT, EPS, Giropay, Bancontact, SEPA and MyBank.
Many users over Europe are already using the LiteBit website and our app. We won the title ‘Best Crypto broker’ in 2019 and 2020 thanks to the vote of the public. Ambitious as we are, we work hard to get more people to get familiar with crypto. We strive to be Europe’s number 1 by being the most customer friendly and trusted platform there is. We want to make crypto available to everyone. With us, you can take your very first step within the world of crypto. We make it safe and simple for you.
Do you want to trade always and everywhere? With the LiteBit app, you can buy, sell and trade Bitcoin and more than 60 other cryptocurrencies in a fast, safe and easy way. Store your cryptocurrency securely in your own LiteBit wallet and always stay up to date with the latest market updates.
We support you in buying, selling and managing your crypto, such as Bitcoin, Ethereum and 70+ other coins. We strive to be the most customer friendly and trusted platform in Europe. Do you have a question? Our Customer Support team is 24/7 available to help you and the rest of our users.
Buy crypto directly with Euros and pay with the most widely used payment methods such as: iDEAL, Mastercard, Visa, SOFORT, EPS, Giropay, Bancontact, SEPA and MyBank.
Many users over Europe are already using the LiteBit website and our app. We won the title ‘Best Crypto broker’ in 2019 and 2020 thanks to the vote of the public. Ambitious as we are, we work hard to get more people to get familiar with crypto. We strive to be Europe’s number 1 by being the most customer friendly and trusted platform there is. We want to make crypto available to everyone. With us, you can take your very first step within the world of crypto. We make it safe and simple for you.
Do you want to trade always and everywhere? With the LiteBit app, you can buy, sell and trade Bitcoin and more than 60 other cryptocurrencies in a fast, safe and easy way. Store your cryptocurrency securely in your own LiteBit wallet and always stay up to date with the latest market updates.
Contact info
Weena 740, 15th floor, 3014DA, Rotterdam, Netherlands
- +31(0)103074820
- support@litebit.eu
- litebit.eu
You should know
3.2
Average
4K reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LiteBit.eu
Dear Nicole, we are working hard to add new networks. Through this link you can find the networks we currently support:
https://support.litebit.eu/hc/en-us/articles/4403189747474-Which-network-should-I-use-to-withdraw-and-deposit-my-crypto-
Reply from LiteBit.eu
Beste Anand, bedankt voor je goede review!
Reply from LiteBit.eu
Hi Ingerman, LiteBit is anything but a scam. You can always reach us by chat, mail or phone. We are happy to help you.
Bad experience
Bad experience, transactions took a lot of time because it had to be manually approved. Then they dont agree with my transactions and shut my account down. DO NOT USE THEM! Enough alternatives
April 6, 2022
Unprompted review
Reply from LiteBit.eu
Hi Nino, we will never "block" accounts of our customers without a good reason. If an account is closed, it will be because of activities that violate our Terms and Conditions.
https://www.litebit.eu/nl/algemene-voorwaarden
Awful experience
Awful experience. My friend tried sending money to his wallet and they made him send million proofs its him. In the meantime he lost value of his bitcoins. This was taking days. Avoid this exchange at all costs.
April 6, 2022
Unprompted review
Reply from LiteBit.eu
If a transaction takes longer than you are used to from us, you can always contact us. We are happy to help you.
Their is a compuny who has scam my…
Their is a compuny who has scam my money and I can't transfer the money back. They use this to transfer on LITEBIT and than transit to meta4platform. I just want my money back I am very angry 😡
April 1, 2022
Reply from LiteBit.eu
Dear Jeannethal, Scammers will usually try to trick you into sending crypto to them. In most cases you still have full control over your LiteBit account, but sometimes your login credentials can be compromised, and an attacker can access your LiteBit account. That’s why you have to take action as soon as possible! Please get in touch with our fraud department or customer support. We would like help you further.
https://support.litebit.eu/hc/en-us/articles/360001523860-I-have-been-scammed-what-should-I-do-
Best app and trusted for using to invest
March 29, 2022
Reply from LiteBit.eu
Dear Masri, thanks for your nice review. Good luck!
Reply from LiteBit.eu
Hi Moustafa, thanks for your great review!
Reply from LiteBit.eu
Hi Jovani,
Thank you for the feedback!
Excelent service fast
Excelent fast service easy to buy and sell ! A little expensive the transaction fee , but is fine for the service they provide !
February 26, 2022
Reply from LiteBit.eu
Dear Anthonyruss, thanks for your nice review!
Reply from LiteBit.eu
Dear Ellen, for purchases and limits I like to refer you to the following links: https://support.litebit.eu/hc/en-us/articles/360001736359-How-do-I-purchase-cryptocurrency-
: https://support.litebit.eu/hc/en-us/articles/115001296130-What-does-availability-per-cryptocurrency-mean-
Changing crypto into euro.
The lady who was helping me, was very patient and caring.
February 24, 2022
Reply from LiteBit.eu
Dear Ron, thanks for your nice review!
Reply from LiteBit.eu
Dear Remco, thanks for reviewing us. Good luck!
Received a quick and clear answer.
Received a quick and clear answer.
I followed thé instructions bit I die not had thé chance to der if it's works.
February 14, 2022
Unprompted review
Reply from LiteBit.eu
Dear Jaak, thanks for reviewing us!
Sent 1015 euros
Sent 1015 euros. 4 days no money on the exchange and no money back. Nobody is answering... WAITING FOR A SOLUTION!!!!
February 11, 2022
Reply from LiteBit.eu
Dear Mark, please contact our customer support. They can help you. Good luck!
Not happy at all
Not happy at all! You providing maffia traders a platform to steal money from innocent people
February 9, 2022
Reply from LiteBit.eu
Dear Coster,
Here are some helpful links to help prevent fraud: https://support.litebit.eu/hc/en-us/search?query=fraude&utf8=%E2%9C%93
Terrible service
"Your account was flagged for a manual compliance check. Unfortunately you will not be able to deposit nor withdraw crypto until this process is completed."
After sending them money I have no access to it, will never use this service again
February 7, 2022
Reply from LiteBit.eu
Dear Robin, Checks can be carried out to protect our customers. Please contact our customer support and they will arrange it for you as soon as possible. Good luck.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.