Lite n' Easy Reviews 255

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product quality, noting the delicious and fresh meals, as well as the wide variety of choices available. Many find the convenience of not having to cook and the ease of ordering to be significant benefits, with some appreciating the generous portions and healthy options. However, some people were dissatisfied with the delivery service, reporting issues like late deliveries, incorrect orders, or packages left in unsecured locations. There are also occasional mentions of certain meal items not meeting expectations, such as bland flavors or unpleasant textures in some vegetables.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the meals for being delicious, fresh,... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the delicious, fresh, and nutritious... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying greatly. Many customers praise the... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the ease of ordering online or... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the convenience and efficiency, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a loyal Lite 'n Easy customer for many years because I love the huge choice of foods offered by Lite 'n Easy. I find Lite 'n Easy is so convenient, easy to order, always delivers on time... See more

Rated 4 out of 5 stars

Not just the beautiful meals and the efficient service but the care taken to please customers is beyond my expectations. There has only been one meal so far that I did not like and would not order aga... See more

Rated 3 out of 5 stars

The convenience of not having to cook with a spinal cord injury is fantastic and I particularly enjoy the fresh meals. However, again, we were woken up at 4.30 this morning by the delivery driv... See more

Company replied

Rated 3 out of 5 stars

Dislike meals not arriving within a reasonable time of day .Recently had a 7.0pm delivery..driver was 4-5 hours late and again today have been told that driver started4'5 hours late again..another 7... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Lite n' Easy delivers delicious, healthy meals straight to your door. Choose from a range of over 250 convenient meals. No subscriptions. Money back guarantee on first delivery. Visit liteneasy.com.au.


Contact info

3.6

Average

TrustScore 3.5 out of 5

255 reviews

5-star
4-star
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1-star

Replied to 47% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I am sick of receiving my delivery from…

I am sick of receiving my delivery from lite n easy only to find my lunches expire in 3 days it’s not the first time doesn’t some check the use by dates before sending them out and when you ring customer service they think if the give you $15.00 off your next order that makes it ok well it doesn’t I have to get someone to take me to the shops to get food to replace for a disabled person it is extremely hard but they don’t care they just say sorry to hear about that.

September 5, 2025
Unprompted review
Rated 2 out of 5 stars

waiting......

I am totally sick of being given an estimated delivery time of say 9 to 11am and then as the day progresses it just blows out and out. The estimated delivery time is useless and bears no relation to what actually happens. Because of where I live I have to be home and I waste hours and hours waiting, unable to go out.
I have been buying light n easy for over 5 years but I am becoming increasingly frustrated by this delivery issue and am looking at alternative food delivery services.

August 22, 2025
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi. We would like to look into this for you. If you could please email your delivery address and best contact number to support@liteneasy.com.au we will arrange for a supervisor to contact you.

Rated 1 out of 5 stars

Production can’t accept an order!

Production can’t accept an order early on a Monday morning for Tuesday delivery. The question to production won’t even be asked. Lost me!

I explained we couldn’t order online on Sunday night so we called “First thing” Monday morning and it made no difference!!!

Sam Wood or any other program for me!

August 18, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery unacceptable

Food is fine but delivery is unreliable. On a number of occasions I either received the order late or not at all! Disappointing service.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

The Support I Receive from Lite ‘n Easy…

Lite ‘n Easy has for some years now provided me with nutritious, tasty meals. As a pensioner living on my own, it takes away the need for planning and shopping for my food. It also provides me with the ability to choose from a variety of meals that ensures I am eating with a focus on my health and well being.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Nutritious Healthy Eating.

I absolutely love Lite 'N Easy. It has changed our lives. In 6 months I lost 15kg, reaching my goal. My husband also reached his goal and easily lost 8kg, simply by healthy eating. The meals are healthy, portion controlled and full of variety. I love not having to grocery shop and cook. We have so much more free time now and are saving dollars! Love it. ❤️

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lite n’ Easy makes life easy

I’ve been using Liteneasy for a few years now.
No particularly to lose weight, more for healthy convenience.
I’m a shift worker, long hours mean I don’t really have time to shop, cook let alone wash up!
I find the dishes tasty good quality and healthy with no waste!
“Light n’easy makes life easy!”
Keep it up and thank you.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

CRAIG E - DELIVERY DRIVER - LAZY HOUND

Every time you raise an issue regarding DELIVERY, this is always a problem, they don't take into account your complaint. They have a delivery man, CRAIG E, who is so lazy and does not follow the delivery instructions. We lived in a complex with hundreds of occupants. This person meant to delivery at our door but what he does is just dumped your order at the gate. Many times, I sent an email to their support delivery team, but my request is just ignored and assign to this lazy hound. They have quite a number of drivers who does excellent job and follow instructions, but they still assign it to this lazy person.

July 24, 2025
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Jane, we’re sorry the delivery service is not meeting your expectations. We would like to arrange for a supervisor to investigate this further for you. If you could you please email your delivery address and best contact number to support@liteneasy.com.au we will get in touch ASAP.

Rated 1 out of 5 stars

I am a long term customer of Lite n…

I am a long term customer of Lite n easy.
I have no issues with the food,
I have no issues with the convenience of lite n easy
I have no issues with the food that is delivered
My issue is delivery service. I have explained to customer service on several times, that I have problems with lifting the esky into my kitchen table which is a very short distance from my front door to my kitchen table.
no help at all from customer service for suggestions other than they suggest for a customer to take all the items out of the esky outside and carry items into their home. Lite n easy have no problems taking my money, however when a customer request help. it is said it cannot be done due to my safety. there has to be a way that lite n easy can possibly speak to the contract drivers with some suggestions. can the driver knock on my front door and wait for me to open my door so they can push the esky in. Also, I have 3 empty esky's that need to be returned to lite n easy. One of the empty esky's is from a previous delivery, when my regular driver left lite n easy. Anthony was a great person, he would deliver my full esky into my kitchen and take the empty away. I had my regular driver for over 3 years and nothing dangerous had happened to me. If I can maybe make a suggestion, can lite n easy look into having handles added to the esky to make it a little easy for your customer to pull the esky inside. I am not happy with customer service at all, absolutely no help at all.

July 15, 2025
Unprompted review
Rated 3 out of 5 stars

Delivery at 4.30 am?!

The convenience of not having to cook with a spinal cord injury is fantastic and I particularly enjoy the fresh meals.

However, again, we were woken up at 4.30 this morning by the delivery driver ringing the bell to enter our gated community. When we don't answer or refuse to let them in, they leave the food outside the community gates available to any passerby. The first time this happened, 8 boxes were left since many people use Lite 'n Easy here.

Please deliver at reasonable times, convenient to the customer rather than yourselves. This practise will be costing you custom otherwise.

July 11, 2025
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Caroline, thank you for bringing this to our attention. it’s certainly not our normal policy for drivers to contact customers in the early hours of the morning unless requested. If you could please email your delivery address and best contact number to support@liteneasy.com.au we will arrange for a supervisor to look into this further for you ASAP.

Rated 5 out of 5 stars

Lite nEasy is fantastic

Lite nEasy is fantastic. They cater for breakfast, lunch and dinner and have dessert options. The food is delicious and range is large. I was eating badly and this has restored my health. Ordering and delivery are easy.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

i should have tried this ages ago

I am loving the convenience of not cooking as much so have a lot more free time and completely changing routines the food is great also very happy with the service and product

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

Such excellent service. Thanks for the best healthiest food and for the delivery by a very polite driver ,JAMES at 7am.
Thank you again.

May 28, 2025
Unprompted review
Rated 2 out of 5 stars

Not so lite or light at all

I have one word that describes Lite and Easy - Sugar. They add it to every snack. They had it almost every dinner I checked. I am talking about refined sugar. So bad for a dieter and generally too. Website is really hard to navigate too. And over the phone customer service is hit and miss depending on who you get.

June 24, 2025
Unprompted review
Rated 4 out of 5 stars

Convenient and tasty

Have enjoyed liteneasy meals for many years. Good food with a large selection. Convenient. The steady increase in cost has made it a little less economical.

June 6, 2025
Unprompted review

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