I loved litter robot 3; but it stopped taking reliable weights of my 2 cats after 2 years of use (and cross country move). We upgraded to the current model (i believe the 5), we still love it but we f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This really is a “quality of life purchase.” Although some upkeep is needed, taking care of litter is much easier and less time consuming than it was. And odor is much less of a problem. I have four c... See more
Company replied
Brilliant product and outstanding customer support. Mine broke after 3 years (worked brilliantly until then) and they very swiftly sent me the part that would fix the issue free of charge. I’d definit... See more
Company replied
Julie M was amazing! She understood the problem I had and resolved it quickly. She helped me with an ordering issue that could have deterred me from re purchasing same day and putting off the order fo... See more
Company details
Written by the company
Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most. We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike. All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it. Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase. Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products. We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
Contact info
Auburn Hills, United States
- Support@whisker.com
- litter-robot.com
3.2
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a question about the warranty
I had a question about the warranty. My agent was succinct, explained the error, and rectified it. No complaints, and a quick response made it pleasant.
August 10, 2026
Unprompted review
Reply from Whisker
Hello Amos!
We're happy to hear that our Whisker Support team was able to assist you so quickly! We always want you to be able to entrust us with your products and hope that you enjoy them for many years to come. Thank you for being a part of our Whisker Family!
Love my Whiskers Robot
The staff at the whiskers robot customer service center are amazing! They are caring, quick to respond, and provide excellent customer service. My robot five has made my life so much easier. I added the litter hopper and it is working out amazingly. I can’t imagine not having a whiskers robot. I had a different brand automated litter box previously and it was nothing but trouble. The feature I like about the whiskers robot is not only it’s useful function but also the great customer support that is there when you need it. The app is extremely easy to use and very helpful as well.
August 8, 2026
Unprompted review
Reply from Whisker
Hi Terri!
Thank you for taking the time to write this 5-star review! We're happy to hear that our new Litter-Robot 5 has been such a hit in your home. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
The litter box 5 has been a blessing
The litter box 5 has been a blessing! This is the first litter robot I’ve ever had and wished I would have bought it sooner! Works great!
August 6, 2026
Unprompted review
Reply from Whisker
Hello Mark!
Thank you for taking the time to write this 5-star review! We're happy to hear that our new Litter-Robot 5 has been such a hit in your home. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
Excellent customer service
Excellent customer service. Always helpful. 5 star experience!
July 10, 2026
Unprompted review
Reply from Whisker
Hi Jackie!
Thank you for this 5-star review! We're thrilled to hear that our Whisker Support team has been great and that you love our different Whisker products! Thank you again for the review and for being a part of the Whisker Family!
Reply from Whisker
Hi Carla!
Thank you for taking the time to write this review! We're happy to hear that our Whisker Support was able to assist you when you reached out! We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
Save your money (maybe)
(See update at the end)
I was excited to get this litter robot. I have five cats. I purchased two of the litter robot five with camera. The advisements that I had seen including YouTube reviews and on instagram made it seem easy use and easy clean. It is none of those things. I have tried three different litters that are sold for litter robots. They do not work. The littler robot smells, it doesn’t clump properly and it is a mess to clean. I have taken multiple pictures but I don’t think they will let me load to this review. The litter gets caught when dumping and gets behind the bonnet of the little robot. It’s smears feces and urine all over the circular device. I clean this unit completely once a week and have to spot clean it daily. Even doing that it is time consuming and a mess. The “clumping” littler doesn’t clump but either smears on the bottom and doesn’t dump or it clumps and stays on the top of the robot and looks like we have urine stalactites hanging from the ceiling. I will say that when I contacted whiskers customer service originally because things were left off my order they responded promptly and gave me extra litter liners.
I really wish this worked. I spent a lot of money buying two of these units and feel like I do more trying to maintain them than scooping a littler box every day. In short, whiskers has great customer service but their product does not work for my cats. They are very costly and you need to spend 30+ minutes deep cleaning a week.
Updated Aug. 4th: I contacted Litter Robot customer service. Garrett K was so helpful. He understood exactly what was happening. He noted that we should change the time for it to scoop to 7 minutes but also said it looked like the coating on the circular globe sphere was defective and we were missing some of the seal strips. They have ordered us a replacement free of charge and even included a re-chargeable laser pointer for our fur-babies. I am hoping their replacements work. But again, their customer service is fabulous and have gone above and beyond! Because of this I am updating my review from a one star to three. I will update further if these suggestions work.
May 13, 2026
Unprompted review
Reply from Whisker
Hello!
We're happy to hear that you were able to get in contact with our Whisker Support and that they were able to assist you further. If you continue to have any issues, please be sure to follow up with us. We have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. Thank you for being a part of our Whisker Family!
Does not work
Does not work. Disconnects all the time. Dumps all litter.
August 1, 2026
Unprompted review
Reply from Whisker
Hello Kathryn!
Thank you for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
worst purchase ever
worst purchase ever, wish i could get a refund. stops working consistently, smells horrible, impossible to clean, poorly designed, aweful customer service too. do not buy a litter robot, don't waste your money
July 30, 2026
Unprompted review
Reply from Whisker
Hi Nathan!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Reply from Whisker
Hi Carly!
Thank you for taking the time to write this review! We're happy to hear that the Litter-Robot has been such a hit in your home. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
Poor processing & delivery speed
Update: Whisker has made the curious choice to direct me to other litter options rather than addressing their slow processing time. Consider it done. They won't get another litter order from me.
The litter is great. My cats are good with it.
My issue is with the slow order processing & shipping.
I had a subscribe/ship order that I needed now instead of waiting because I had gotten a new cat. I selected "Need Now" on Monday. The order did not ship until Friday and won't be delivered until Tuesday. Nearly 10 days from order to doorstep - which isn't helpful in a "need it now" situation.
My question to them - why shouldn't I switch back to TidyCat? My cats also like that litter and I can get it locally or next day via Amazon or Walmart.
July 23, 2026
Unprompted review
Reply from Whisker
Hi Shannon!
We're happy to hear that you enjoyed our GreatLitter and that it was good for the fur babies as well. While we highly recommend our GreatLitter as it was specifically designed with the Litter-Robot in mind, our customers do not have to use it. If you're looking for other litter recommendations, we suggest taking a look at our blog post here: https://www.litter-robot.com/blog/best-litter-for-litter-robot/
Our shipping information is provided on our website, which you can find here: https://www.litter-robot.com/support/delivery-schedule These dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors. We appreciate your feedback and thank you for taking the time to write this review. We're happy to have you as a member of our Whisker Family!
litter
I love that I can check the litter over the phone. I appreciated the notices it sends me. But it seems that I have to clean it nearly as much as the modkat box I used for years.
July 22, 2026
Unprompted review
Reply from Whisker
Hi Susan,
Thanks for taking the time to write this review! We're happy to hear that our Whisker App has been beneficial and has improved your experience with your Litter-Robot. Deep cleaning the Litter-Robot is essential to ensuring your unit is running correctly. We recommend a basic globe cleaning every 1-3 months and a deep cleaning every three months, depending on how many kitties you have! You can access our cleaning guides and more here: https://www.litter-robot.com/support Thank you again for your review and for being a part of our Whisker Family!
Customer service is awful.
Customer service is awful.
I do not write many reviews but the customer service team are poor and communication very slow.
I ordered the model 4 along with a mat etc and recurring order of filters/bags with an estimated shipping of 1-2 days.
The same product was available on Amazon but I ordered from the supplier thinking this would be better.
A week goes past and no shipping.
I contact them and they tell me it will be shipped soon. No it wasn't.
Contacted again and asked for refund so I could order it from Amazon. No it's shipping please hold on.
12 days after order, of yeah we can't ship it as we don't have the mat. Ok well cancel the mat and ship everything else.
Sure no problem.
A few days later. Sorry but we accidentally cancelled all of your order by mistake instead of just the mat.
So waited 2 weeks just to go back and order from Amazon.
Customer service. Clueless
Attention to customer orders. Poor
Communication. Poor
I just hope that this thing works properly or I will go back to petkit.
July 17, 2026
Unprompted review
Reply from Whisker
Hello Noel!
Thank you for taking the time to write this review. We're sorry to hear about the issue that you ran into when reaching out to our Whisker Support. Thank you for providing us with your additional information via TrustPilot! We were able to reach out and provide you with a 15% Customer Loyalty discount code to use on our website for any inconvenience that this may have caused. If you have any additional questions or concerns, please be sure to follow up with us there. Thank you again for being a part of our Whisker Family, and we look forward to hearing back from you!
Reply from Whisker
Hello!
Thank you for this 5-star review! We're thrilled to hear that our Whisker Support team has been great and that you love our different Whisker products! Thank you again for the review and for being a part of the Whisker Family!
Fan of 3, not so much the 5
I loved litter robot 3; but it stopped taking reliable weights of my 2 cats after 2 years of use (and cross country move). We upgraded to the current model (i believe the 5), we still love it but we find it less user friendly and more touchy. If we could do it all over again, I would have just replaced with the older model.
July 17, 2026
Unprompted review
Reply from Whisker
Hi Ranhee,
Thank you for taking the time to write this honest review. While we're happy to hear that you love our Litter-Robots, we appreciate your feedback in regards to the user friendliness of our devices. If you ever have any questions or need any assistance with your Litter-Robot, please be sure to reach out to us directly. We have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST.
My cat developed a urinary blockage…
My cat developed a urinary blockage within 1 month of owning litter robot. He would not use the litter robot after his emergency vet stay and recovery. Had to sell litter robot for 1/3 of the amount I originally spent. Very disappointing experience.
June 1, 2026
Unprompted review
Reply from Whisker
Hi Kimi,
We're sorry to hear about your fur baby and hope that they are doing much better. Due to the functions of the unit and unique cat behavior, we cannot guarantee that the Litter-Robot is right for every fur family. We always recommend making sure to reach out to or visit the vet to rule out any potential health issues whenever a kitty is presenting with any unique behaviors like taking longer to urinate or not using the bathroom at all. The health of our fur babies matters most and we are sorry to hear that the Litter-Robot was not the right fit for your home. We appreciate you taking the time to write this review and hope that you are able to give us another chance in the future.
Whisker support was truly amazing
Whisker support was truly amazing. They took all my stress away in one phone call and assured me a new robot was on the way. They deserve 10 stars all day!🌟💫
July 15, 2026
Unprompted review
Reply from Whisker
Hi Natalie!
Thank you for this 5-star review! We're thrilled to hear that our Whisker Support team was able to assist you and get your problem resolved. Thank you again for the review and for being a part of the Whisker Family!
Reply from Whisker
Hi Gabriel,
Thank you for taking the time to write this review and for providing us with the additional information that we requested via TrustPilot. We're happy to hear that you were able to get in contact with our Whisker support team and that you now have a replacement on the way! If you have any questions or need any assistance, please be sure to follow up with us. Thank you again for being a part of our Whisker Family!
I want to be fair to this company and…
I want to be fair to this company and yet. They overpromised in their advertising and have a very high price point. I purchased an L4 and a chute for it. It just didn’t work for my cats, clumping litter kept getting stuck on the top and hard to clean areas. When I called customer service and they said to rinse it out with a hose. I live in an apt building, and it took hours to clean it in my bathtub.
One of my cats is a high peer and he hated it when the stalagmites of litter hit him on the head so he started peeing outside the box. That’s when I decided to return it. Customer service was helpful with my return and gave me the refund quickly.
June 1, 2026
Unprompted review
Reply from Whisker
Hello Jessica,
Thank you for the review. We suggest increasing/decreasing the wait time setting to accommodate your litter. Clumps usually stick if they are too wet when the Litter-Robot cycles. If that doesn't do the trick, you might consider trying a different type/brand of litter. We're sorry that the Litter-Robot wasn't the right fit for you and your fur baby, and we hope that you are able to give us another chance in the future.
Piece of Garbage
I was gifted a litter robot5 by Mom. I set it up and it worked for 2 hours before it froze up. Called support and was told the computer was frozen and they would send me a new base. Got the new base, set it up and it never even came on. Had to take the original base to FedEx and wait for a third base to be shipped to me. Third base again worked for 2 hours and froze. Now I have to return the 2nd base and Whisker wants to ship me a 4th one. I said NO, I’m done. They say I have to pay to ship back their piece of junk in order to get a partial refund. No refunds on warranties. What a scam. They spend all their money on advertising but can’t manage to put a decent operating system in their product. HORRIBLE, don’t buy one. It would be less work to just burn $1000 than purchase this garage machine. I feel so bad that my elderly Mother spent her money on this complete piece of trash.
July 12, 2026
Unprompted review
Reply from Whisker
Hi Hope!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We appreciate you following up with us and providing the additional details that we requested via TrustPilot. A member of our Whisker Support team has recently reached out to you via email. If you have any other questions or need assistance, please be sure to follow up with us there. We look forward to hearing back from you soon!
Constantly breaks - save your money and go elsewhere
I honestly don’t understand how this product ended up being so popular - probably just because they were the first on the market.
I had LR3 for few years, it’s constantly throwing errors. Now it won’t work at all, either due to pinch detectors eroding, or drawer full sensors failing. Replacement parts would be £100+ with no guarantee that it’ll work.
Honestly, might as well switch to competitor product that actually does what it says on the tin.
Extremely disappointed, this is not what I was expecting from a premium product that costs £1k+
July 12, 2026
Unprompted review
Reply from Whisker
Hello!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.