Whisker Reviews 

I have a “ high peeing” kitty who will actually elevate his rear end while he urinates seemingly to actually target the waste opening in my LR5. My first LR5 had to be replaced under warranty because urine ended up through out the entire machine. Since then I have found a seller on Etsy, 3DPrintsbyMeg who sells a trap door blocking urine from getting in but I can see where a more integrated version would be even better. She’s done several versions testing her product and I definitely encourage you to reach out to her for a possible collaboration! Other than that my LR5 has been really pretty great! All my kitties ( 4 total) love the always clean litter and pretty much ignore our other litter boxes. With 4 cats, I do have to spend 10 to 15 minutes a day monitoring that an extra cycling or clean up isn’t needed, but that’s a small price to ensure a clean bed of litter each and every time a kitty uses it. Thank you so much for your invention and I look forward to even more improvements!

I just finished speaking with Victor M. I had an issue with my libber robot 4, which is out of warranty since April 2025. He was very kind and helpful and I am satisfied with what he could offer me. Very good customer service.

Varning! After watching tons of reviews I decided to go for the litter robot 4 since there were no hidden fees. Boy was i disappointed to find out after I got it that all important app features are now hidden behind a really expensive monthly pay wall. Not only is the box itself the most expensive on the market, they also charge one of the highest fees to use it...

I am a 73 year old widow and love my Robot 3, it has been a life changer. It stopped working yesterday and I tried to fix it but couldn’t figure it out. I got a wonderful young man named Norbert who was so kind and so very patient with me. He talked me through how to fix it and it worked!! He spent a lot of time with me and I am so grateful. I would give him a big hug 🤗 if I could. Thank you Norbert you deserve a raise 😉

Quick response to my question with no extra hoops.bi asked a question and included a picture. They emailed the answer the same day.

Purchased a litter robot 4 with an extended warranty.
What a joke, 2 weeks ago I informed the support team it was not working. A faulty plug was apparently the issue, we have 2 and it is not the plug. 1 week later did live chat again and they agreed to send out a replacement base. Still waiting for the plug although was informed it had been delivered. Still no tracking for the base. Asked for a call back and nothing. These litter trays are the most expensive on the market so should last and provide good support. So far support has been really disappointing. Our very expensive litter robot is currently bring used as a very expensive manual litter tray. Hoping someone may actually respond after leaving a review.

Madelyn was excellent. Very patient and calm, I was the one stressing. She ordered for me what I needed to correct my problem. She's a company gem.

I am straight up AMAZED with the customer service I received when I ordered a part a couple of weeks ago and today! While installing the pinch point wire, I managed to break a wire to the home position sensor. 😬😬😬 I called Whisker for a replacement wire...my Litter Robot 3 is out of warranty so I expected to pay for the new wire like I did the pinch point wire. I told the lady that I was willing to ship the base to them to repair, but unfortunately, they have discontinued repairs on my model since they no longer sell it. She spoke with her team members and came back with phenomenal news! The company is sending me a brand new base with all wires in place...WITHOUT CHARGE or even SHIPPING & HANDLING! I am in shock! I KNOW that Whisker is an AWESOME company to do business with...this is my second Litter Robot...I had the 2 before and when our cat passed away, I sold my 2 to a local veterinarian's office. My hubby let our grandson get another cat a couple of years later, so I immediately ordered another Litter Robot...the 3. I LOVE this thing! It lets me know on my phone when it needs to be emptied! My daughter has 3 cats and asked me if the Litter Robot is REALLY as good as I say it is and I told her it's even BETTER! She then ordered the newest model at the time, the Litter Robot 4, and she's thrilled with it! If I ever have need of another cat litter box, the ONLY one I will buy is whatever the latest model of the Litter Robot is! I HIGHLY recommend Litter Robot for the quality, design, longevity of use, AND THE CUSTOMER SUPPORT! Whisker is the ONLY company I will do business with when it comes to my cat's litter box! Thank you, WHISKER for ALWAYS coming through for me!

Minimal maintenance and both of my cats took to the robot with no issues at all. I like being able to track each cats habits by weight since my big cat is 16# and my little one is 8#.

So far it has saved me over 500 times having to scoop. Change the bag every few days and dump some more litter in when it notifies me and it’s good to go!!

Purchased the EVO model which said for up to 2 cats, but I would not recommend it for more than 1 cat. My cats are a little over a year old and they "play" in the box and jump in and out when it starts to cycle. So it stops mid-cycle and I have to manually press the cycle button several times a day. Very frustrating. Plus it does not sift the litter as well as I would have liked.

Nearly $1,800 for a litter box and accessories, and the one thing Whisker has reliably delivered is misinformation.

I got a "shipped" confirmation on July 2. Except nothing shipped. Canpar showed "label created," and their own freight tracking (Expeditors) still reads "On Hold, Pending Information" - received, never departed. A label is not a shipment. Telling a customer their order shipped when it's sitting on hold at your warehouse isn't a status update, it's a fib with a tracking number attached.

It gets better. Buried in one reply was the line that "the rest of your items are still being prepared for shipment"... so the order is quietly being split into multiple shipments, which was never made clear. So not only did the main unit not ship, half the bundle hasn't even been packed.

When I asked for a straight answer, I got two replies that were copy-pasted overviews of their Canada shipping process - not one actual answer to "where is my order and when will it arrive." The second even claimed the unit had "left the warehouse and been picked up," which directly contradicts their own freight page saying it's on hold. Pick a story.

What they don't advertise: "ships in 1–3 days" only means it leaves the building. It then rides a bulk US-to-Canada freight consolidation, gets handed to a second carrier, and realistically takes weeks. Ships from the US, not a Canadian warehouse, and none of that is disclosed up front. I've had appliances arrive from Germany faster.

The machine may well be great. I wouldn't know - it hasn't arrived, any part of it. But the buying experience has been misleading emails, contradictory tracking, a silently split order, and lazy support that fasley reassures instead of informs. For this price, be honest with people.

I purchased the Litter-Robot 5 Pro—Whisker’s most expensive flagship model—specifically for the advertised AI camera feature designed to identify my cats. I even paid for an additional one-year Whisker+ Membership subscription, as Whisker claimed it would enhance the experience and functionality. Six months later, this core feature still does NOT work as advertised.

Despite my cats having completely different coat colors, and even though I have identified each cat with multiple profile images and been diligent in correcting misidentifications in the AI history, the camera still misidentifies them at least 50% of the time. I have corrected the app every single time it gets it wrong, hoping the AI would learn, but after half a year, there has been zero improvement.

When I reached out to Whisker support, their solution was not to fix the faulty software, but to pressure me into purchasing additional "Pet Tags." It is completely unacceptable to ask a customer to pay for yet another accessory—on top of the premium unit price and the ongoing subscription fee—just to make a core feature function as promised. Furthermore, these tags force my cats to carry extra weight on their collars 24/7, simply to compensate for the company's inability to deliver the AI performance they marketed.

If their proprietary technology is this unreliable, these tags should be provided to customers for free until they actually resolve the camera’s identification issues. I cannot recommend this flagship model if you are buying it for the automated cat-identifying features. You will likely end up buying extra accessories just to achieve the basic functionality they advertised.

Broke twice in less than a year. I tried to leave a review on Whisker’s website, and it won’t let me. Mysteriously all their reviews are 5 stars, but only 3 stars here. They are obviously rigging their reviews. Shame on them.

Thank you all so much at Whisker.
I really appreciate your customer service and your help.
I love your product. I will always be a loyal customer. My robot locked up and they sent a replacement. This company is truly great! It has been a great experience!

Dennisha was brilliant! Helpful through out the conversation! Definitely a valuable team member

I have had two LR 4s for about two years now. I’ve had no issues with them and it has made my life so much easier.

Recently, my apartment experienced a catastrophic flood which destroyed both units. I called into Whisker inquiring about any coupons for repeat customers, and I was put on a brief hold. Ultimately, they offered to replace the units free of charge. Whisker’s customer care is superior, and I will likely always be loyal to them for this reason. Their products are well researched, designed, and easy to maintain.

Do not buy. I've had it for less than a year and it stopped working. They sent a part that did not fix it. Rather than replacing my litter robot they want me to do all sort of steps first. No. Send a new one and il send the defective one back. UPDATE: WHISKERS is sending a new one BUT that should have been the answer after the part didn't fix it. I don't have the new robot yet.

5/5 customer experience. Madelyn S. Helped us troubleshooting for 40 mins and was very patient the entire time. I usually don’t write review but she gets a 5/5 from me!

Tenisha was lovely and helpful and knowledgeable. Unfortunately our conversation was garbled at times. Though we did hang up and she called me back. She helped me reset the machine. And she gave me useful information on upgrading the size of my machine.

I’ve had an excellent experience with my Litter Robot Pro 5. I have four Maine Coon cats, and this machine has been an incredible solution for keeping everything clean with minimal effort. Even though they are large cats and use it constantly, the system works flawlessly, keeping the litter box always ready and odor-free.
The convenience it provides is impressive, both for my cats and for me. It’s clearly designed with multi-cat households in mind, as it handles heavy use perfectly. It has definitely improved our daily routine.
I highly recommend it to anyone with multiple cats, especially larger breeds like Maine Coons.