Little City Treat Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff who deliver wonderful hair, makeup, and massage treatments directly to their homes, offices, or hotels. People also love how simple and straightforward the booking process is, allowing them to easily schedule convenient appointments without needing to visit traditional salons. Consumers note that appointments are always conducted with great care and attention to personal needs. However, some people mentioned occasional minor issues, such as a therapist arriving a little late, a session not fully matching requested pressure, or unexpected difficulties with access during home visits.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their exceptional professionalism, warmth, and talent... See more

Service

Reviewers highlight positive aspects of service, praising the convenience of having professional treatments... See more

Booking process

People report positive experiences with booking process, highlighting that it is simple, straightforward, and... See more

User experience

Clients share positive opinions on user experience, highlighting how easy it is to make online bookings and... See more

Quality

Reviewers express high satisfaction regarding quality, noting that makeup and hair styling looked stunning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is totally out of our comfort zone… My sister-in-law and I had our hair blow dried, at our hotel, I booked a bespoke long hair style and I felt beautiful for my son’s wedding. Sarah our stylist w... See more

Rated 5 out of 5 stars

I found it easy to make a booking online for my partner who has Alzheimers. When I was faced with something I didn't quite understand I was able to phone on WhatsApp and clarify the detail. The ha... See more

Rated 5 out of 5 stars

I had a brilliant experience with Marley doing my hair and make up for an event. Really pleased with the result and everything was made so easy with Marley coming to my house and doing both hair and m... See more

Rated 5 out of 5 stars

I love having Sarah come over to cut my hair. She is very polite, professional and lovely to chat to. In the past I have always used traditional salons but now I won't go back to them after experienci... See more


Company details

  1. Beauty Salon
  2. Massage Therapist
  3. Mobile Hairdresser
  4. Waxing Hair Removal Service

Written by the company

Little City Treat provides hairdressing, beauty salon and spa treatments in the comfort of your own home, hotel or Airbnb. A simple and convenient alternative to the Spa or Beauty Salon aimed at busy people for whom time is precious. Find and book highly experienced beauty therapists, hairdressers and massage therapists online, last-minute or up to five weeks in advance. Little City Treat also provides workplace beauty and massage services to business' looking to improve staff well-being. Mobile beauty and massage services are available throughout Edinburgh and Newcastle upon Tyne. Let us do the running around, you can just relax and wait for your services to be delivered.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(347)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service

This is the worst customer service I have ever experienced, this is not a professional service. Beware of giving your bank details when booking,

March 25, 2026
Unprompted review
Little City Treat logo

Reply from Little City Treat

Hi, thank you for your feedback. While we can't see your full name here, the experience you described sounds familiar to a recent interaction.

To clarify around taking bank details, if we are unable to continue to fulfill a special request like an out of catchment booking where we needed to obtain an additional travel charge payment for, we then proactively request your bank details for the sole purpose of processing a manual BACS refund, as our secure payment system does not store that sensitive data.

We apologise if a high volume of messages were needed to help you coordinate and make a booking for a special request that you felt was not suitably replied to or supported and felt like the worst customer service, our goal is to be helpful with timely responses at all times.

Rated 5 out of 5 stars

Brilliant service.

Helpful, efficient and professional.

Our artists Marley and Savelin were excellent. They came on time to our hotel and my sister and I really enjoyed the experience.

The whole process was seamless.

March 7, 2026
Rated 3 out of 5 stars

My mother felt it was rushed…

My mother felt it was rushed appointment. Very polite no ussyes otherwise.

March 3, 2026
Little City Treat logo

Reply from Little City Treat

Thank you for taking the time to share your feedback. I trust you liked the final result of your haircut, but i'm sorry to hear it felt rushed, i can assure you this is very unusual for us to hear. I will share that information with your chosen stylist to help ensure a more consistently relaxed service whilst also keeping to the booking time frame stated. We hope to welcome you back for a more enjoyable experience next time.

Rated 5 out of 5 stars

Debbie made me feel comfortable…

Debbie made me feel comfortable straight away, I had a wax with her for the first time and it seems like she has known me since ever..she saved my holidays because I didn't have much time and came to my house and I didn't had to do anything else... she has golden hands 😍because for the first time in years I didn't feel any kind of pain… thank you Debbie for your kindness ❤️

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Experiencing Little City Retreat was an…

Experiencing Little City Retreat was an absolute delight! The service exceeded expectations, and I was thrilled with the results of both my hair and makeup. Marley’s performance was exceptional—her professionalism and warmth, combined with her genuine talent, were impressive. I walked away feeling both confident and indulged. I wholeheartedly suggest giving it a try!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Debbie made me feel really comfortable

Debbie made me feel really comfortable. Talked me through the process and she was done in about 30 minutes! This is a great service, after having a busy day at work, I didn't have time to go to a salon so this fit in with my day perfectly.

February 10, 2026
Rated 5 out of 5 stars

Mens haircut

Very easy to make a suitable appointment. Mohammed was on time and easy to get on with and I was pleased with the result.

February 10, 2026
Rated 5 out of 5 stars

Beautiful hair and makeup experience.

I had the pleasure of having Savelin style my hair and Marley attend to my makeup for my daughter’s wedding on Saturday. They both made such a wonderful job and I received many compliments throughout the day. They were both so friendly and made the whole experience great fun. I would recommend them wholeheartedly.

February 7, 2026
Rated 5 out of 5 stars

Best massage ever!

I chose a 90 minute deep tissue massage to help my chronic tension headache, it was amazing and had really helped. Can’t wait to book my next one

January 30, 2026

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