Little Ones London Reviews 

2,551
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company, highlighting exceptional service and continuous guidance throughout. Customers frequently praise the staff for being extremely professional, supportive, and truly dedicated throughout the entire recruitment journey. People also appreciate the fast response times and the smooth, well-organized process that makes finding a new role completely stress-free. Some reviewers were not happy with communication, mentioning that replies were slow and they had to constantly chase the team for updates. A few other people also felt that the replacement candidates sent by the agency were entirely unsuitable, unhelpful, or completely unreliable.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, supportive,... See more

Service

Clients share positive opinions on service, noting that the team who looked after their search was efficient,... See more

Customer service

Users describe positive interactions with customer_service, expressing deep appreciation for the helpfulness... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is smooth,... See more

Response time

Customers consistently note ambiguous experiences with response time. While many reviewers praise the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did the First pediatric course with the company yesterday with my friend, as an important prerequisite to my nanny job. We were both very satisfied with how simply things were explained and demonst... See more

Rated 5 out of 5 stars

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found... See more

Company replied

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After fe... See more

Company replied

Rated 5 out of 5 stars

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and pa... See more

Company replied


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Little Ones is an established London Nanny and Housekeeping agency. We have been specialising in the placement of bilingual and English-speaking Nannies, providing childcare solutions since 2005. We are the leaders in our field. We are proud to promote bilingualism and intercultural understanding through educating children with articulate bilingual and English speaking Childcare-givers. We understand the importance of language development in a child’s early years and we recruit candidates who share the same ethos. We understand that the roles of a Nanny, a Nanny-Housekeeper and a Housekeeper are very different. This is why our consultants are specialists both in the vocations and cultures of the people they place. We guarantee we can make the domestic recruitment process positive, personal and above all stress free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(2,551)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent
The staff are amazing in special Noemie who tried the best to help me to find a good job.
Thank you again for all your help
Mihaela

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy and professional

Throughout the years LittleOnes hasn't changed! The staff is great, especially Eleonora, very patient and supportive. Very professional. Claire as well is a wonderful person and both of them are simply human and very helpful.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Alicja is amazing!

Starting my new job tomorrow thanks to Alicja’s very helpful and professional dedication to us Nannies! I’m so grateful and happy! 😊

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Paediatric First Aid…

Exceptional Paediatric First Aid Course!"

I recently completed the Paediatric First Aid course at Little One London, and I am extremely impressed with the quality of the training. The course was both informative and practical, giving me the confidence to handle emergencies involving children. The instructors were highly knowledgeable, approachable, and made the learning experience engaging. The premises were clean, comfortable, and well-equipped. I feel so much more prepared to care for my little one, and I would highly recommend this course to any parent or caregiver. Thank you, Little One London, for such an invaluable experience!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Lucas has been absolutely amazing and…

Lucas has been absolutely amazing and knowledgeable throughout the process.
He is skilled and gifted at listening & matching candidates with jobs, and does it all with a little humour and a smile.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Subject; interview arrangements

Subject: Excellent Experience with Elliot

I recently had the pleasure of speaking with Elliot, and I cannot express how impressed I was with his professionalism and knowledge. From the moment our conversation began, he took the time to thoroughly explain how the company operates, providing valuable insights that truly showcased its positive culture and opportunities for growth.

Elliot’s clear communication and approachable demeanor made the discussion enjoyable and informative. He was not only responsive to my questions but also went above and beyond to ensure I felt comfortable with the information provided.

I am grateful for the invitation to interview and appreciate his efforts in facilitating the process. Although I had to decline the opportunity due to accepting another position in Washington, DC, I will certainly keep in touch and hope to connect again in the future.

Thank you, Elliot, for your exceptional support and guidance!

Best,
Dorisilla

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Practical Knowledge and personable delivery combined for a great experience

Very good and highly knowledgable instructor who gave us the practical knowledge, the theory behind the knowledge and answered any questions we had regarding the course.

He made the course fun and light hearted while also dealing with the very serious issues we might face in the course of handling people that are in vulnerable and life-threatening situations.

Of all the first aid courses that I have been to, I feel like I learned the most from this one.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Would just like to give a big thank you…

Would just like to give a big thank you to James from Little Ones London for his dedication, positive attitude and spirit, with helping me to find a perfect work position, considering the fact I am a mother of a small baby myself. I highly recommend Little Ones London if you are a nanny and love taking care of little ones.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy that I chose Little Ones…

I am very happy that I chose Little Ones for my course Peadretic First Aid. The course is very informative, with a great book and practical exercises. The atmosphere was very friendly. I received the certificate via email after passing the on-line test. I confidently recommend choosing Little Ones for courses to prepare for working with children.

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely expensive and unprofessional business with abnormal prices

Extremely expensive business. Just to receive an interview/consultation you will need to pay 69£ - just to end up with loosing this money in the end, since the company will give you contract with immense price to pay, before you begin.
Not only that, you will be asked to pay 2 separate payments, for agency fee and person you are hiring too...
(I dealt with similar kind of business in the past and paid agencies fees for 1 month as a bonus that they found nanny for family with 4 children. But here, service tells that you must pay for 6 months fee, don't know where the hell they took that from, in addition to paying nanny separately....so absurdish!)
If you have 2 or more children, the company Little Ones will do everything possible to rob you dry.
Highly not recommended this company filled with greedy agents.

February 15, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ilyas,

I am sorry to hear that you are not satisfied with your Little Ones service. We have been providing families with domestic staff for many years and pride ourselves on attention to detail. Our business model is entirely typical of a nanny Agency. We offer full transparency regarding the service and our billing structure before a client engages in the service so as to respect the time of clients who may be unwilling or unable to proceed on that basis. I wish you all the best with your search for a candidate.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

I been in this agency for 4 years I…

I been in this agency for 4 years I believe.
I have had several consultants I’m at the moment with Rosie she is amazing .
I love the fact that they are honest and the most important thing is that they believe in you.Some agencies just think about the money it is really sad I have had really unpleasant experiences in other agencies that have amazing family reviews however the Nannie’s don’t feel the same way.Litle ones really gives you the confidence back as a nanny in finding the right family for you no matter of your background, culture or experience.At the moment I’m back in the interviewing process with Rosie helping me and it has been so easy to communicate with her ,she has been helping me a lot even on the same the of the interview she send me a uplifting msg that meant a a lot and straight after I called her.She is so nice and always available.Thank you team thank you Rosie.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

A cut above the rest

Josh was my go to agent at Littleones, He helped me get a job no problem at all. He was by far the best agent showing efficiency, professionalism, kindness and He was very pro active. A cut above the rest thanks Josh !!!

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Little Ones

This is my second time working with Little ones and I have had continuous support throughout my process thanks to Justyna! She is so kind and helpful. I would recommend using Little one’s agency to anyone looking for a Aupair or Host Family.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling experience

Little Ones have categorically failed to find us a part time nanny despite the search having been ongoing since July 2024 (six months now). They were the most expensive agency we spoke to initially but we decided to hire a candidate through them back in August as our need was urgent. We paid £2400 (not withstanding the £69 registration fee and £96 fee for set up of the pension service) to secure this candidate, who subsequently turned out to be so deeply inexperienced and incompetent that we had no choice but to dismiss her within 3 weeks.

The agency offers a guarantee to replace any candidates that do not work out within the first 3 months. Although we have been sent numerous potential replacement candidate profiles, the majority of these have not met our basic criteria of having experience with children of relevant ages and living (relatively) locally. Where they have met these criteria and we have interviewed, we have experienced the following issues:
- extreme lack of experience and no training or qualifications (i.e. only babysitting previously)
- not available for the days / times we require
- no show
The interviews therefore have been a complete waste of our time.

After five months of this, we requested our fee to be returned given the service had not been fulfilled and have been dismissed by the organisation. Throughout our interactions with them, we have found the tone and manner extremely unhelpful (including e.g. being chased by phone and email by one of the consultants repeatedly just days after we had had a baby, despite us asking her not to contact us during this period).

To be clear, they have refused to return our search fee and have not proposed any other solutions beyond continuing to send us profiles of unsatisfactory candidates.

DO NOT USE THIS AGENCY, THERE ARE MUCH MORE EFFECTIVE (AND CHEAPER) ONES OUT THERE.

January 29, 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ms Caines,

I am sorry to hear that you are not satisfied with your Little Ones service. We have been providing families with domestic staff for many years and pride ourselves on attention to detail. It is extremely important to Little Ones that your experience is a positive one. The offer in resolution of this matter that I have communicated to you privately remains open should you wish to exercise it.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

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