www.LittlePetWarehouse.co.uk Reviews 

1,135
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic product quality, noting that the pet cages are extremely sturdy, beautifully designed, and spacious enough for their animals. Buyers also appreciate the very affordable prices and the remarkably fast delivery service that consistently gets orders to their homes by the next day. Some reviewers were not happy with minor damages upon arrival, mentioning broken trays, warped parts, or bent bars. A few other people also felt that certain structural elements could be improved to prevent plastic pieces from detaching during regular use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fast delivery and reasonably... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction over well-made, sturdy cages... See more

Order

Clients share satisfaction on order processes, frequently praising quick next day delivery and smooth... See more

Price

Reviewers highlight positive aspects of price, noting that products are offered at a very good and reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my bird cage arrived, one of the trays was broken in transit. I rang customer service at LittPetWarehouse and they were excellent! Polite and efficient. The tray arrived the next day. My purchase... See more

Rated 5 out of 5 stars

Was looking for a very large indoor cage, and struggled to find the correct size in various pet shops and online. I finally came across this company and found the perfect one. Not only very sturdy and... See more

Rated 5 out of 5 stars

I had been looking at this exact same cage on Amazon and was preparing to order it when I saw the advert for it more than £20 cheaper! I ordered it and got it the next working day, I have one v... See more

Rated 5 out of 5 stars

This cage is massive! My budgies seem to have come alive and are chittering all the time time it's beautiful to hear, I have three budgies and at the minute I'm parrotlet sitting for my daughter's bir... See more


Company details

  1. Pet Store

Written by the company

http://www.littlepetwarehouse.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(1,135)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hamleys little friends cage

Bought this cage for my two budgies on recommendation from reviews. Not disappointed it’s a roomy sturdy cage easy to put together and I think my budgies enjoy the space

July 22, 2025
Rated 5 out of 5 stars

Hammocks/igloos for rats

Ordered hammocks for my rats, lots of different styles and materials to choose from. Always good quality products at great prices, have ordered from them before. And because my order was over £35.00 got free next day delivery. Would recommend them to anyone wishing to purchase hammocks/ igloos.

July 9, 2025
Rated 5 out of 5 stars

Really fast shipping

Really fast shipping. Product arrived as expected. Only comments were the packaging was a bit shabby (just a piece of tape on the cardboard box which peeled by the time it arrived. No complaints so far (ordered 4 days ago)

July 18, 2025
Rated 5 out of 5 stars

I was abit apprehensive about ordering…

I was abit apprehensive about ordering from here as the reviews where very hit and miss that I found.

But bit the bullet and ordered anyway as you never know unless you try.

Super glad I did, item arrived promptly - although box was a tad battered the contents inside where perfect and Elvis is loving his new cage!

July 15, 2025
Rated 5 out of 5 stars

ORDER FROM HERE…

I have a rat cage I ordered in December that came literally right away!! Super fast delivery and great service, I had a small error ordering stuff recently and they quickly helped me and I can’t wait to receive all my stuff!!!!! The cage is still in great condition and I will 10000% order again if the cage accessories are as good as the cage 😍😍

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

This review is not about the product…

This review is not about the product this is about being misled. We ordered a cage which we were offered next day delivery but the the price of that was extortionate. We were given a date of delivery bythe Wednesday which would of been 21st May. We heard nothing received nothing. My partner emailed them to be told it would arrive around 21 June 🤣. Sorry but we ordered a cage as we needed it quickly. Can't phone this company they don't answer. I've tried dozens of times. So for a cage of nearly £200 we still haven't received, we have had to improvise. They cannot say it wasn't in stock when ordering as we were offered next day delivery and given a date. Now when you look on the ad it tells you differently as believe me we would not have put in the order. I told him to use Amazon he might listen in future. Edit in response. Ok so after reading that reply below is it not obvious that when we ordered the cage that it was down as in stock ???? Can you not accept that you got this wrong how would I know the extortionate cost of next day delivery etc. You did not amend your advertisement till after we ordered. Your fault no one else's, own it. Can U clearly not see the dates I've written down that came up when ordering for delivery?? U made a mistake everyone does it just you really do not like admitting fault. Amazon to the rescue 👍👍👍
Ps Next day delivery was an option next excuse

May 17, 2025
Unprompted review
www.LittlePetWarehouse.co.uk logo

Reply from www.LittlePetWarehouse.co.uk

Thank you for your review. We’re sorry to hear you were disappointed. We’d like to clarify a few important points.

When a product is marked as a pre-order, it doesn’t matter which shipping option is selected. Next day delivery only applies once the item is in stock. This is clearly stated on the product page, which shows a "Pre-Order" badge and an estimated arrival date, as well as on the checkout button. We also have separate pre-order terms and conditions available on our site that explain how this works in more detail.

We understand that not everyone spots this information, but we do our best to make it visible at multiple points during the order process. If the cage was needed urgently, we always recommend choosing an in-stock item. Pre-orders are clearly intended for customers who are happy to wait.

Your refund was processed promptly once requested, and we’re sorry if you had trouble reaching us by phone. We prioritise email support for faster responses.

We hope this helps clarify things.

Kind regards,
Little Pet Warehouse Team

Rated 5 out of 5 stars

Great service

Great service, had a query about my purchase and was answered and sorted quickly and efficiently, would definitely use again and recommend to others . Fast service as well

May 1, 2025
Rated 1 out of 5 stars

Avoid This Cage

Avoid This Cage – Unsafe for Guinea Pigs

I strongly advise against buying this cage if you're getting it for guinea pigs. The ramp is dangerously wide and completely unsuitable – it has no grip or wooden sides for safety. One of my guinea pigs actually fell because of it. This cage is more appropriate for dwarf rabbits, not guinea pigs.

As a temporary fix, I had to place two hayracks filled with newspaper to cover the large gap in the ramp, just to make it safer – but this issue hasn't even been acknowledged by the company.

There are several other problems:

The safety clips are poor, and the cage wobbles.

Cleaning is a nightmare – there's no proper access to the bottom unless you awkwardly lift out the top tray. A front panel (like the one at the top) would’ve made cleaning easier.

It doesn't come with a water bottle, food bowl, or secure platform – all basic things you'd expect.

The instructions were some of the worst I’ve ever come across – very unclear.

Customer service was disappointing. My concerns were ignored, and I was told there were no discounts. Later, I found one on Google, but they refused to refund the difference or even consider it.

Overall, the cage is not worth the money. It’s unsafe, poorly designed, and unprofessional. I regret this purchase.

i couldnt return item as Guinea pigs were settling in so to return it wasnt given an option really nothing was advised what they were stating making false claims its unacceptable also they didnt even offer any part refund nothing so had no choice to accept this ramp is dangerous be warned obsolivsly company dont care about the animal getting injured shame on them.it wasnt about the discount it was about the safty of the cage so that is a lie

April 14, 2025
Unprompted review
www.LittlePetWarehouse.co.uk logo

Reply from www.LittlePetWarehouse.co.uk

We’re disappointed by this review, as it misrepresents both the product and the full support that was provided.

To clarify for others reading: this cage is sold exactly as described and pictured, and we are very transparent about what is and isn’t included. It does not come with bottles, bowls, hideouts, or a different ramp, and none of these items are advertised or shown. To claim it is “unsafe” due to the absence of these extras is misleading and incorrect.

This model has been safely used by thousands of customers for guinea pigs and rabbits alike. The ramp and clips are standard for cages of this type and meet the expected design of multi-level enclosures. As with all pet setups, owners are free to adapt them based on their animals’ preferences.

Throughout the communication, the customer was offered a full return, but chose to keep and use the cage — despite repeatedly saying they were unhappy. At no point was any fault with the product demonstrated — the issue was largely about not receiving a discount. This cage was used from day one, and the concerns raised do not match the listing, product, or our service.

We welcome honest, constructive feedback — but this review does not reflect the experience of the vast majority of our customers or the actual details of the transaction.

— Little Pet Warehouse

Rated 1 out of 5 stars

Cage is damaged I have photos of it

Cage is damaged I have photos of it, it's broken in 2 places, it hasn't happened in transit as the box is not damaged, this cage was damaged before it's been packaged!

March 27, 2025
www.LittlePetWarehouse.co.uk logo

Reply from www.LittlePetWarehouse.co.uk

Thank you for your review. We're sorry to hear your cage arrived damaged. We responded to your email within five minutes of receiving it, requesting photos of the issue so we could resolve this for you quickly. We haven’t received a reply since then, and this review is the first we’ve heard back.

As soon as we receive the requested images, we’ll be happy to investigate and sort this out for you. Please check your inbox (and junk folder) and get back to us when you can.

Kind regards,
Little Pet Warehouse Team

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