Little Tots Toys Ltd Reviews 

221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are exceptionally well-made, beautiful, and completely perfect for young children and babies. Many buyers note the exceptionally swift and reliable delivery service that ensures packages always arrive right on time. Some people were satisfied with the secure packaging and the wonderful presentation of each order received. Consumers also appreciate the charming family-oriented nature of the shop, describing sweet personal touches like wildflower seeds and handwritten notes. Buyers consistently express their strong intention to return for future purchases because of the overall wonderful shopping experience.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, highlighting that items are beautifully... See more

Delivery service

Consumers find delivery service to be positive and consistently report fast shipping times. Reviewers note... See more

Quality

Customers had positive experiences with quality, consistently highlighting the excellent and well-made... See more

Service

Clients share positive opinions on service, noting that it is wonderful, speedy, and helpful. Consumers... See more

Order

Reviewers highlight positive aspects of order, noting that everything came through on time and in good order.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole shopping experience - from start to finish - had the personal touch and exceeded expectations. The toy itself, a carved wooden model of a black and white cat, was perfectly carved and sweet... See more

Rated 5 out of 5 stars

Easy transaction, prompt postage and lovely item. I've bought two of these dinosaur rattles within the last couple of months for new babies. Loved the personal touch - Cody & Jasper's Guarantee and... See more

Rated 5 out of 5 stars

High quality cute knitted cuddly dinosaur on its way to our grandson in Australia. Well packaged with cute note inside and quick delivery - thank you so much

Rated 5 out of 5 stars

This company is by far amazing. They put so much thought into packaging and their products. I love the seeds that are included in the items and the little note that is left it adds a more personal tou... See more


Company details

  1. Baby Store
  2. Children's Clothing Store
  3. Children's Store
  4. Children's Toys Store
  5. Sunglasses Store

Written by the company

We're a family run toy store with amazing handpicked gifts for your favourite little one including organic, fair trade, ethically sourced & personalised


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(221)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Thank you! I am in America and had a dear friend ship this out to me. My son lost this stuffy and yours was the only shop that still had one left. I appreciate it!!

December 31, 2024
Rated 5 out of 5 stars

Great company

Delivery company did not deliver my parcel, I contacted Little Tots and replacement was sent out immediately, excellent customer service, thank you

December 20, 2024
Rated 1 out of 5 stars

Package arrived smashed/damaged

Package arrived smashed/damaged.
Have not been sent a replacement

December 14, 2024
Little Tots Toys Ltd logo

Reply from Little Tots Toys Ltd

Hi Emily

We can only apologise that your order arrived smashed/damaged. As you would have seen we use additional wrapping to try and avoid this, and on a whole this works as damages are rare.

Checking though our emails we cannot find anything from you to actually let us know that it arrived like this. We would ask that you reach out to us at support@littletotstoys.co.uk and we can either refund your order or ship you a replacement.

Regards
Little Tots Toys

UPDATE 24/12
For transparency we did manage to locate Emily's original email, it had gone into our junk folder for some reason, her second email came through fine. To add to the confusion, the courier took the item back and said they'd notify us that it was damaged, which isn't the process.

However, we posted a replacement yesterday and its due to be delivered today in time for Christmas

Rated 5 out of 5 stars

Amazing customer service

Honestly the best customer service I have received... I ordered a 5 piece toddler dinner set, which broke in transit, contacted them via email got an immediate reply (from Paul) who sent out another set the following day. Beautiful dinner set which my children are looking forward to using. Highly recommend Little Tots Toys ! Will be using them again :)

December 5, 2024
Rated 5 out of 5 stars

Excellent service.

Excellent service.
When I had a problem with the product the resolution was prompt and courteous.
I'm very happy to recommend them to future customers

November 21, 2024
Rated 5 out of 5 stars

This was a great experience the item I…

This was a great experience the item I ordered was out of stock but I was informed immediately and because I could not take it my son it was redirected to their address and a note included… very grateful 🥲

October 31, 2024
Rated 5 out of 5 stars

Really lovely

Ordered a personalised rugby boot bag for my son. It’s very nice. He was delighted. It’s great quality and embroidered so it’s not going to rub off like printed ones. Love the little note from the family supervisor 😊 great service. Lovely to buy from a family run business.

September 18, 2024

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