LiveLend Reviews 3,845

LiveLend made the process simple and the customer service was friendly and responsive. My experience was mostly positive, though some responses took a little longer than expected. Overall, a reliable and helpful service.

He was talking to Andy, he helped and clarified all my doubts, I really enjoyed the service.

Spoke to Andy on live chat today, very helpful and supportive in a particularly difficult matter! Thank you!

It is easy to get help

I have been a customer of Livelend for almost 5 years. I have found them to be very supportive, especially during the COVID period. I have come to the final payment month and it was promised that an agent would contact me, to inform me of the closure of the account and to arrange that any overpayment, will be refunded to me. An agent did make contact with me as promised. The agent told me of the amount due back to me and how long before it will be transferred to my account.
I have found this company to be reasonable and I would say honest in their dealings.

Good conversation with agent answered all my queries

Andy W was super helpful when I came to the chat to ask to amend my direct debit date. He was professional and friendly and kept me informed.

After a recent problem with cash flow I contacted yourselves via the chat link . I would like to say that both Chelsea and Lauren were very professional and empathetic in every way and a credit to your company

Very helpful information and fast responses

Sent an email to customer services as I needed to change my payment date, due to a new job. A lovely lady called Sarah called me just a couple of hours later and she was so friendly and made it so simple. It was all sorted in a matter of minutes and I received an email to confirm everything. Sarah also wished me well and congratulated me on my new job. An asset to your company.

So nice someone bothered getting back to me asked for my details then never contacted me - Joke

The loan rates are fantastic and staff have always gone out of there way to help and the live chat is fast response it’s just a shame you can’t talk to people instead of txting. Livelend is highly recommended by myself and I would have no problem using them in the future if I needed another loan. Thanks to everyone at livelend.

Really helpful staff, had a technical issue with making a payment and everyone I dealt with was helpful and polite. The process of taking out the loan was really straightforward and quick, and the repayment plan was fair, and also adjusted depending on your credit score, which was a good incentive

Just made my query so easy and relaxed, no hardship. Also agent was very pleasant and kind.

Service from adviser very helpful, only frustrating thing is I need to wait 8 weeks to move a direct debit to my new current account which means I need to log on and pay manually every month. But service was good and adviser was helpful.

Quick and easy to deal with. Professional staff.

I was on a chat log with Josh R , he was very polite, informative and helped me quick and easy, also let me know about additional interest on my direct debit date switch. Great customer service