LiveLend made the process simple and the customer service was friendly and responsive. My experience was mostly positive, though some responses took a little longer than expected. Overall, a reliable... See more
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Fast Efficient Fair and affordable repayments however my only criticism is the policy of rate reduction if credit score rises ....I use Experian and my score had risen several times but my rate remain... See more
Took a loan out with them a couple of years ago. Fast payment, good rates of interest and they reduce your interest as your credit score goes up, which is great. Straightforward, easy management of... See more
I used LiveLend 2 years ago and started with an APR of 18%, during the past 2 years my credit score was growing and accorind to their terms LiveLend always reduced my APR, now dropping to an amazing o... See more
Company details
Written by the company
Say hello to LiveLend. A loan that seamlessly fits into your life today, but is also ready for tomorrow by responding positively to the things we all go through - the good, the bad, the expected, the not so expected... However your life might change, our smart technology means we adapt with you, ensuring you always pay the lowest rate.
Contact info
Wrexham, United Kingdom
- livelend.co
Easy to use website
Easy to use website. Really good rate. And very fast payout.
November 1, 2022
Unprompted review
Excellent service
Excellent service, quick answers, funds available immediately and very easy payment structure
May 6, 2022
Unprompted review
Prompt application process with reward…
Prompt application process with reward option for good history non default in your loan repayment
January 16, 2023
Unprompted review
Excellent and very fast decision loan…
Excellent and very fast decision loan company.
January 16, 2023
Unprompted review
Great monthly price for my loan and…
Great monthly price for my loan and easy application.
January 16, 2022
Unprompted review
Simple and straight forward
Simple and straight forward. Loan was in my account within a couple of hours, the repayments came out of my account at the agreed and expected Tim.
January 17, 2022
Unprompted review
Quick secure and decent rate for loan…
Quick secure and decent rate for loan with option to decrease loan rate on increasing credit score. Can’t say fairer than that! Thanks!
February 28, 2022
Unprompted review
Avoid this company at all cost
Avoid this company at all cost , terrible customer service and just lie after lie
Your loan rate never goes down no matter how much your credit score improves
Terrible company to deal with
January 16, 2023
Unprompted review
Easy to talk to and manage
January 16, 2023
Unprompted review
I didn't apply for a loan
I didn't apply for a loan , but because of lack of checking, someone was able to do so in my name , unfortunately I'm left paying their loan , not happy obviously, but to be fair the company tried I guess.
May 26, 2022
Unprompted review
The loan was quick and helpful.
January 16, 2023
Unprompted review
Would give zero if could
Would give zero if could. Did not live up to their rate reduction promise despite vast improvements in my score over the years. Only rate adjustment that was actioned was when I notified them it was appropriate. The change hardly made a dent in the repayment amount. Fortunately am now able to pay off this comparably high rate loan early.
December 14, 2022
Unprompted review
Reply from LiveLend
Hi Jo,
I'm sorry to hear that your reward wasn't placed on your account at the expected time and that you were unhappy with the rate reduction - I completely understand this is disappointing.
I've requested your contact details privately through Trustpilot, but since you've declined this I'd appreciate it if you could get in touch with our support team at https://bit.ly/3QhNw5H so that we can look into this once more to make sure our rewards are always given in time.
We regularly monitor our customers' scores. Since our launch, our customers have seen over 64,000 awarded rewards, which has saved them a total of £2,037,565.30 in interest. You can read more about this on our website at https://bit.ly/3SZ8AO6.
Thanks again for your feedback, and please know that we're looking further into this.
LiveLend
Pointless Call
Having gone through a bad financial situation I was grateful that I was allowed to stop paying while I sorted out my situation. I have now fully paid the arrears and reinstated the direct debit in October with the first payment due today. Since clearing the arrears I was plagued with calls and messages saying it’s urgent we speak to you about your loan.
On checking my bank today the direct debit has not been taken so I emailed a copy of the direct debit only to receive a call asking when I set up the direct debit which, is clearly showing in their email confirmation! But, instead of the phone call explaining what had gone wrong this email like previous ones had not been read properly, it would have been far more helpful if they had actually read the content of my email and then investigated what the issue was, after all they had over a month to make sure their system requested the payment but, instead of that the response was wait to see if it is taken tomorrow if it hasn’t contact us.
They have no idea how to be proactive!
December 1, 2022
Unprompted review
Reply from LiveLend
Hi Ken, I'm really sorry that we've caused you to worry due to some issues we experienced with collecting your Direct Debit yesterday. A handful of our customers experienced this issue with their payments yesterday, and I'm sorry about this.
Your payment should go through today (2 December), and we'll keep an eye on things and let you know if there are any further issues. As the mistake was on our end, we won't add any late payment notices to your account.
I'm sorry that we had to ask you for the same information that was already in your email. Sometimes we'll ask for additional confirmation during calls, but I completely understand that it's frustrating to have to repeat yourself. I'll forward your feedback and review to our support team so this doesn't happen again.
You also mentioned that we've been in touch with you after clearing your arrears. It's brilliant to hear that you've been able to do this. We want to make sure we're doing everything we can to support our customers, and sometimes we need to talk to them to make sure they're on track. In this case, we wanted to speak to you to see if you're still able to make your monthly payments or if there's anything we need to know about.
I'm sorry if our communication about this issue wasn't clear. However, I hope the information above is helpful.
I'll send your review along with the contact information you've submitted privately through Trustpilot to our support team. They'll look into your account further.
Again, I'm sorry for any worry we've caused you.
LiveLend
Scam scam scam- plz ignore when they…
Scam scam scam- plz ignore when they say your interest rate will go down if your credit score improves. This is just a big fat lie. My credit rating is that brilliant I’m getting amazing offers left right centre from so many companies. But Livelend believe my credit score has decreased. I am yet to come across anyone who has had their rate reduced. So again plz avoid this scamming company
November 2, 2022
Unprompted review
Reply from LiveLend
Hi there,
I'm sorry to hear that you haven't seen your LiveLend interest rate go down yet - I completely understand this is disappointing.
As you've seen your credit score increase since opening your loan, I've asked you to confirm your contact details privately through Trustpilot so that our team can review your account to make sure our systems have detected your credit score changes correctly.
I've also provided a bit more information about how our Reward Loan works and how we give out rate reductions below. However, if you want to chat in more detail, please get back in touch with our support team, and they'll be able to discuss your account and eligibility history safely and securely.
When you apply for a lending product, including our Reward Loan, credit reference agency, Equifax, share one of their scores, an ‘acquisition score’, with us so that we can check your eligibility and ensure we’re providing a quote responsibly.
Once you've signed your loan agreement, we continue to use a score provided by Equifax, but this is a slightly different score from what you may see on your Equifax or ClearScore account. This score is called a ‘management score’, and it's the one we, and other lenders, use to measure changes in your score regularly.
In some cases, this score can be higher than the score you may see, as it doesn’t penalise you if you aren’t registered on the electoral roll. We’ve always used this score to review our customers’ eligibility for a reward and this is also explained on our website, during your application and in our FAQs.
Both scores provided by Equifax are independent. We can’t make any change to the information we receive, and the factors that go into how credit scores move are incredibly complex, which means we can’t anticipate what they’ll be or have a say in what’s reported to us from the credit reference agency.
I hope this clarifies how we give our rate reduction rewards!
I'd also like to confirm that we regularly monitor our customers' management scores and that, by October 2021, over 13,900 customers received rate reductions, which you can read more about on our website at https://bit.ly/3SZ8AO6. So, as mentioned, we'll look into this for you to make sure your account is receiving any rewards it's eligible for.
Thanks again for your feedback, and I hope to hear back from you soon with your contact details so that we can look further into your account to make sure everything is correct!
LiveLend
Took a loan out 4years ago 1 year left…
Took a loan out 4years ago 1 year left to pay, please ignore thier claims of reducing payments if credit scores improve....that's just a blatant LIE, I'm not interested in reducing my payments anymore or livelends constant replies to me pretending to care because they don't, at the end of the day I know what my monthly bill is.
October 30, 2022
Unprompted review
Reply from LiveLend
Hi Frank
I'm sorry to hear that you haven't seen your rate go down yet - I completely understand this is disappointing.
Firstly, I'd like to say well done on your work improving your credit score! Because you've seen this change since opening your loan, I've asked you to confirm your contact details privately through Trustpilot so that our team can review your account to make sure our systems have detected your credit score changes correctly.
I've also provided a bit more information about how our Reward Loan works and how we give out rate reductions below as it isn't the credit score that you'll see on your credit file that we use to calculate reductions. However, if you want to chat in more detail, please get back in touch with our support team, and they'll be able to discuss your account and eligibility history safely and securely.
When you apply for a lending product, including our Reward Loan, credit reference agency, Equifax, share one of their scores, an ‘acquisition score’, with us so that we can check your eligibility and ensure we’re providing a quote responsibly.
Once you've signed your loan agreement, we continue to use a score provided by Equifax, but this is a slightly different score from what you may see on your Equifax or ClearScore account. This score is called a ‘management score’, and it's the one we, and other lenders, use to measure changes in your score regularly.
In some cases, this score can be higher than the score you may see, as it doesn’t penalise you if you aren’t registered on the electoral roll. We’ve always used this score to review our customers’ eligibility for a reward and this is also explained on our website, during your application and in our FAQs.
Both scores provided by Equifax are independent. We can’t make any change to the information we receive, and the factors that go into how credit scores move are incredibly complex, which means we can’t anticipate what they’ll be or have a say in what’s reported to us from the credit reference agency.
I hope this clarifies how we give our rate reduction rewards!
Thanks again for your feedback, and I hope to hear back from you soon with your contact details so that we can look further into your account to make sure everything is correct.
LiveLend
------------------------------------------------
Update:
Hi Frank,
I've looked into your case, and I can't see that you've been in touch with us about this recently. I'd love to look further into this and make sure that you've got all the information and answers you need. To confirm that you'd like us to do so, please get in touch with us either through our live chat or email form at https://livelend.co/get-in-touch/.
LiveLend
Loan rate has not reduced
“Score goes up. Rate comes down.
For every 25 points your credit score increases, we’ll reduce your loan rate by 2%.”
Some reason this don’t work for me. When I got my loan, my credit score was 345 out of 1000, was 3 years ago. My new credit score is 643 out of 1000 and my loan rate hasn’t changed.
October 15, 2022
Unprompted review
Reply from LiveLend
Hi Roland,
I'm sorry to hear that you haven't seen your rate go down yet - I completely understand this is disappointing.
Firstly, I'd like to say well done on your work improving your credit score! Because you've seen this change since opening your loan, I've asked you to confirm your contact details privately through Trustpilot so that our team can review your account to make sure our systems have detected your credit score changes correctly.
I've also provided a bit more information about how our Reward Loan works and how we give out rate reductions below. However, if you want to chat in more detail, please get back in touch with our support team, and they'll be able to discuss your account and eligibility history safely and securely.
When you apply for a lending product, including our Reward Loan, credit reference agency, Equifax, share one of their scores, an ‘acquisition score’, with us so that we can check your eligibility and ensure we’re providing a quote responsibly.
Once you've signed your loan agreement, we continue to use a score provided by Equifax, but this is a slightly different score from what you may see on your Equifax or ClearScore account. This score is called a ‘management score’, and it's the one we, and other lenders, use to measure changes in your score regularly.
In some cases, this score can be higher than the score you may see, as it doesn’t penalise you if you aren’t registered on the electoral roll. We’ve always used this score to review our customers’ eligibility for a reward and this is also explained on our website, during your application and in our FAQs.
Both scores provided by Equifax are independent. We can’t make any change to the information we receive, and the factors that go into how credit scores move are incredibly complex, which means we can’t anticipate what they’ll be or have a say in what’s reported to us from the credit reference agency.
I hope this clarifies how we give our rate reduction rewards!
Thanks again for your feedback, and I hope to hear back from you soon with your contact details so that we can look further into your account to make sure everything is correct!
LiveLend
All the gear no idea!
Garbage company, portal doesn’t work properly yet they advise you to do everything online, staff are reading from scripts, they can’t action anything you ask them to do and if you complain they keep you waiting for weeks only to send a computer generated report! Avoid Avoid Avoid!!!!
August 19, 2022
Unprompted review
Reply from LiveLend
Hi Matthew,
I'm very sorry to hear that you're unhappy with our processes and that our support team haven't been able to provide you with the actions you've requested.
I'd like to know more about this issue to help make this right, so I've asked you to confirm your details privately on Trustpilot so that our support team can investigate this further.
I hope to hear back from you soon!
LiveLend
Pro trouble, slow and totally disconnected
If you miss a payment it's going to be a lot of trouble as card payments don't work on their online portal and then they tell you to contact the bank, which is nonsense. And bank wires are not possible either. Their customer service is also slow and unhelpful. This is most likely a ruse to rob more money out of you with late payment charges. Stay away!!
The screenshot attached is their answer to my query about paying by bank wire and why my card payment kept being declined despite having enough funds in the bank. They didn't addres either of them. Totally disconnected!! They should be banned!!!
Note to livelend: don't bother replying to this feedback with your nonsense.
August 19, 2022
Unprompted review
Reply from LiveLend
Hi Colin,
I'm sorry that you've experienced issues with your card payments.
I'd like to know more about this issue to help make this right, so I've asked you to confirm your details privately on Trustpilot so that I can investigate this further and answer all of your above concerns.
Unfortunately, we don't offer bank wires at the moment, but customers are able to make manual payment through debit card in their online account. However, we're always looking for ways to improve - so I'll forward this to our wider LiveLend team.
We also don't charge late payment fees. However, missing a repayment may result in additional interest on your loan, and a negative impact on your credit score.
I hope this answered some of your concerns, and I hope to hear back from you soon so that we can provide you with a bit more information about our payment options and processes.
LiveLend
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