LiveMoor logo
Visit website

LiveMoor Reviews 

365
•
TrustScore 3.5 out of 5

3.7

Scrapbooking Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers had an average experience overall. Many customers reported receiving their orders promptly and found the delivery times to be satisfactory. People often appreciated the good quality of products and the competitive pricing, with some highlighting an easy-to-use website. Occasionally, customers also noted good communication when issues were resolved, leading to satisfaction. However, many people were dissatisfied with the company's response times, frequently reporting no replies to emails or phone calls. Several customers experienced issues with incorrect, missing, or undelivered orders, sometimes receiving damaged items or products of questionable quality. This lack of communication often left consumers uncertain about their orders and unable to resolve problems.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting no replies to... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting prompt delivery, good quality,... See more

Customer communications

People report negative experiences with contact, with many reviewers expressing frustration over the lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m very disappointed I didn’t read these reviews before I ordered a Hozelock cart and 50m Ultramax hose. The wrong item was delivered, I received a cart and 50m standard hose. I have emailed twice... See more

Company replied

Rated 3 out of 5 stars

I placed an order with LiveMoor back at the beginning of January. The order is over £100! I still haven’t received it even though they assured me, by email, that stock was due back in by the end of... See more

Company replied

Rated 3 out of 5 stars

I received my items the process was pretty good the only thing to let it down was the packing I had 2 bottles of liquid just thrown into an empty box with no packaging what so ever it was lucky they w... See more

Company replied

Rated 4 out of 5 stars

Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around... See more

Company replied

Company details

  1. Scrapbooking Store
  2. Garden
  3. Home Goods Store

Written by the company

LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.

Contact info

3.7

Average

TrustScore 3.5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(365)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I have used LiveMoor a number of times…

I have used LiveMoor a number of times and always received excellent service from them and I will use them again as the need arises. Free delivery on all their products as well.
So, from my experience, I can find no fault.
Brian.

March 28, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy to buy again!

I have bought from Livemoor on a few occasions. My purchases have all been as described, quick, & arrived in good condition! I would be happy to buy, & I am sure will in the future buy, from this seller again! Extremely good! Very happy!

March 28, 2021
Unprompted review
Rated 5 out of 5 stars

speedy service

was starting out to make candles found products reasonably priced speedy deliveries and helpful hints on website bought soy flakes have used and turned out well

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent products and price

I love the products from Livermoor. The items are a very good price, very well wrapped in parcels and arrive quickly.
I originally found this company ordering candle wax which I love, the scents are amazing and colours. I have also ordered almond oil for massaging and to use in body butter. I have ordered shea butter and made body butter using the scents from here it was amazing.
I have rang customer services in the past with a query about wicks sizes and they were so helpful and knowledgeable.
I have been ordering from these for years and would recommend Livemoor. Great range of products great prices excellent quality

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely 100% quality service and…

Absolutely 100% quality service and crafting products. LiveMore has everything you could ever wish for. Their products are amazing, from wax, to mica and every other craft product. Delivery is always super quick.SO
recommended, 5 stars.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

10/10

Outstanding service and great quality products. If you're looking to buy wax, you've come to the right place!

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Soy wax

I’ve ordered my soy wax from LiveMoor a few times now and will continue to do so. Never had a problem, great quality and really quick delivery. Excellent service and would recommend 😊

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Candle making products

I am new to candle making but Livermore have made it easier. Their products are great quality and always delivered on time. Would certainly purchase products again from them.

March 25, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look