LiveMoor Reviews 

365
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers had an average experience overall. Many customers reported receiving their orders promptly and found the delivery times to be satisfactory. People often appreciated the good quality of products and the competitive pricing, with some highlighting an easy-to-use website. Occasionally, customers also noted good communication when issues were resolved, leading to satisfaction. However, many people were dissatisfied with the company's response times, frequently reporting no replies to emails or phone calls. Several customers experienced issues with incorrect, missing, or undelivered orders, sometimes receiving damaged items or products of questionable quality. This lack of communication often left consumers uncertain about their orders and unable to resolve problems.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting no replies to... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting prompt delivery, good quality,... See more

Customer communications

People report negative experiences with contact, with many reviewers expressing frustration over the lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m very disappointed I didn’t read these reviews before I ordered a Hozelock cart and 50m Ultramax hose. The wrong item was delivered, I received a cart and 50m standard hose. I have emailed twice... See more

Company replied

Rated 3 out of 5 stars

I placed an order with LiveMoor back at the beginning of January. The order is over £100! I still haven’t received it even though they assured me, by email, that stock was due back in by the end of... See more

Company replied

Rated 3 out of 5 stars

I received my items the process was pretty good the only thing to let it down was the packing I had 2 bottles of liquid just thrown into an empty box with no packaging what so ever it was lucky they w... See more

Company replied

Rated 4 out of 5 stars

Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around... See more

Company replied


Company details

  1. Scrapbooking Store
  2. Garden
  3. Home Goods Store

Written by the company

LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.


Contact info

3.7

Average

TrustScore 3.5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(365)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Soy wax

Soy wax

I have purchased soy wax from Livemoor several times. It is always high quality, reasonably priced, great customer service & fast delivery 😊

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

I have been testing various waxes…

I have been testing various waxes purchased from livemoor also the forever problem of wicking. Just testing beeswax and waiting for the wicks that have been recommended by them. They have always been very helpful and quick delivery. I will definitely recommend

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Soy wax

I've been using Livemoor for my soy wax for the past 6 months and can honestly say it's an excellent service they provide, easy ordering, fast delivery and high quality wax

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Live Moor

This is a lovely company that I have had the pleasure of buying various products from for several years and I have never been disappointed by them. Polite, friendly and prompt, I highly recommend Live Moor

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

I have been buying my soy wax from LiveMoor and I can say every time I am always happy with the product .
Fast delivery where possible . I’m well pleased

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and product quality

Excellent service and product quality. A wide range of products to choose from with detailed information at hand. Each query is rapidly answered. Live Moore ships orders rapidly and they always arrive in perfect condition. I highly recommend LiveMore for their products and services. Thank you LiveMore I will definitely continue to purchase from you.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

I'm very happy with the purchase

I'm very happy with the purchase , top quality , fast delivery service and the products were well wrapped and safely delivered . I ordered some beeswax blocks , soy wax , a few more little things necessary for Candle Making , but I was very impressed with their Fragrance Oils ❤️ Will be ordering more in the future as I only ordered a few to test the scent but they smell amazing !!! Highly recommend LiveMoor !!

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

My Go To company for an awful lot of things

This is a great company! Theres so many choices and most products have a best use description on them, so if I'm just browsing I can see the new product and am intrigued by its use, the info is there to help me make a decision about it.
I love the fact that any thing you order is delivered quickly
Highly recommend and always a great service

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I have ordered oils and butters from various companies but Livemoor has always been very competitive with their lower prices and shipping up to date. They have a swift delivery would highly recommend!

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

I have been using LiveMoor now for 2…

I have been using LiveMoor now for 2 years as my trusted supplier for all my home made candle making supplies.

Great website and Facebook page offering a large variety of crafting and candle making materials.

I now make my own beeswax food wraps too after purchasing one of their make your own food wraps craft box. So easy to use and make.

Thanks to the friendly, informative and helpful customer service which Tim Cross provides to all his customers, I finally mastered my jam jar soy wax wood wick candles last year and have learned a great deal about the various soy waxes, jar sizes and scents.

The other nice touch is that your custom and loyalty is recognised and rewarded by LiveMoor with points and various discounts on your next orders

I would not go anywhere else for all my candle wax and craft supplies. I think they have done a fabulous job throughout this lockdown too. Candle making really kept me going last year in lockdown!! Made lots of candles for friends and family to cheer them up.

Fantastic service, value and quality products and a great super quick delivery service too.

Can highly recommend. Thank you 🤩

March 25, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look