Livens LTD Reviews 

187
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and professional staff, noting their extensive knowledge and helpfulness in various interactions. The service is frequently described as excellent, with many appreciating the smooth, quick, and easy ordering process, often highlighting prompt communication and efficient resolution of issues. People are also very satisfied with the products, finding them to be as described and of excellent quality, often at competitive prices. Delivery is frequently fast and reliable, with many orders arriving within the stated time or even earlier, and items are generally well-packaged. However, some customers also noted occasional issues with delivery, including delays, incorrect order processing, or problems with the chosen courier service.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product, consistently praising the quality, competitive pricing, and... See more

Service

People report positive experiences with service, often describing it as great, excellent, and outstanding... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness and professionalism.... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... See more

Company replied

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

When I placed my order online, there was a slight issue with Livens website, but this was dealt with most satisfactorily by a short phone call. My order, though small, was processed quickly and deli... See more

Company replied


Company details

  1. Gun Shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.8

Excellent

TrustScore 5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(187)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spot on

Quite simply, its in stock, its fast delivery. fairly priced, and to date I've never been disappointed with anything I've bought from Livens.

June 1, 2026
Rated 5 out of 5 stars

Great customer service.

Great customer service.i ordered the wrong part from there online store.Phoned up and explained my mistake, returns delivery note email to me then the correct part for my rifle sent out next day at no extra charge.Brillint service I will definitely be using there service's again.Great

May 19, 2026
Rated 5 out of 5 stars

Great service as always

Livens are great.

Plenty of items in stock and always do their best to fulfil an order including recently sending me an item directly from their stockist to speed things up

May 26, 2026
Rated 5 out of 5 stars

I ordered a 44” Buffalo river gun bag…

I ordered a 44” Buffalo river gun bag which I’m sure your site said it was in stock. Then received a call form you saying it wasn’t in stock. The caller was very helpful and pleasant I must say. So I went for the 46” in the end. Then received a email saying it was on its way. I’m very impressed!! with your customer service. Will shop with you again.

May 25, 2026
Rated 5 out of 5 stars

I called the shop and asked for same…

I called the shop and asked for same information about the MTD field stock for my tikka t3x 204 and the chap was very helpful and gave me the product codes for the stock and the mag needed. Ordered and turned up 2 days later well packaged so hat off for that. The stock for its cost is spot on and worth every penny so well done MDT.

May 20, 2026
Rated 5 out of 5 stars

MDT Oryx M-lok side panels

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the time stated.
I wouldn't hesitate to use Livens LTD again.

May 19, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look