Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more
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Review summary
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Reviews shaping this summary
Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... See more
Company replied
I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more
I ordered 200 30 cal 168gr TMK late on Wednesday and was kept advised of order progress throughout. Delivered on Saturday! Great service - Many Thanks!
Company details
Written by the company
Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.
Contact info
High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom
- livens.co.uk
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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From ordering to delivery
From ordering to delivery, the process was easy, and professional. The site was easy to navigate, and information clear. All communication was professional, and easy to follow. A well rin Company.
May 20, 2026
Outstanding service as usual
Outstanding service as usual, I have bought shooting related products in person and online and have received the same level of service on all of the occasions that I have had interactions with the staff or information being relayed in regards to my online purchases that is being sent by a courier.
10 out of 10
May 19, 2026
Quick delivery of the item I wanted
Quick delivery of the item I wanted, I would buy from them again
May 20, 2026
Great service the staff couldn’t be…
Great service the staff couldn’t be more helpful.
Very prompt service.
May 14, 2026
Excellent hassle free service I can…
Excellent hassle free service I can highly recommend and I'll be definitely going back to them.
Many thanks 😊
May 19, 2026
Fast and efficient
Fast and efficient service with quick delivery and item well packaged.
May 16, 2026
Shop closed despite calling to check
Edit:
Following the company’s response, I’ve updated my review score as this was clearly due to circumstances outside their control.
That said, a simple note on the door explaining the situation would have saved me waiting around for over an hour.
Original review:
I called ahead to check an item was in stock and confirmed the shop was open until 5pm. I mentioned I’d be there in a couple of hours and was told, “Great, see you later.”
I then made a 2-hour drive to Burton, arriving at around 3pm - well within their stated opening hours - only to find the shop closed and locked up.
I tried calling again and knocked on the windows, then waited for over an hour, but there was no response and no sign of anyone returning.
After that, I had no choice but to drive the 2 hours back home.
Very disappointing experience, especially after calling ahead and receiving confirmation.
April 18, 2026
Unprompted review
Reply from Livens LTD
Updated :
Dear Customer,
Can you let us know which product are you after , if its not firearm or explosive , I can offer you free postage.
Thank you for taking the time to get in touch, and please accept our sincerest apologies for the experience you had on your recent visit.
We completely understand how frustrating this must have been, particularly after you called ahead to confirm we were open and then made a two-hour journey to reach us. On this occasion, our early closure was the result of an unexpected power cut affecting the local area. With no electricity, we were unable to operate safely or securely and had no choice but to close the premises until power was restored — something that was entirely outside of our control. This is not the experience we ever want for our customers, and we are truly sorry that your journey was wasted as a result.
Very good and friendly team
Very good and friendly team, good communication. Highly recommended.
February 5, 2026
My 'go to' gun shop
My 'go to' gun shop. Good products, good stock, no nonsense. All good!
February 2, 2026
Great service very quick postage
Great service very quick postage
Will definitely use again
February 2, 2026
Easy site to use
Easy site to use, great products, fast delivery, what more do you need.
February 5, 2026
Regular customer always looked after…
Regular customer always looked after when you go to the shop , excellent prices on part exchanges and new products in store and on line . Keep up the great work
February 5, 2026
As a returning customer not just once…
As a returning customer not just once but several times tell you all you need to know, always get good service and competitive pricing.
February 2, 2026
Five stars for my order all ready
Five stars for my order all ready and waiting for me . And at a great price.
January 5, 2026
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