Livens LTD Reviews 

189
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and the professional, helpful staff who are knowledgeable and make interactions pleasant. Many reviewers highlight the fast delivery, often noting products are as described, well-stocked, and competitively priced. The ordering process is frequently described as easy and smooth, with good communication regarding order progress and quick resolution of any issues. However, some customers experienced significant delivery delays, with items not arriving as expected or due to dispatch errors.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and fast delivery... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and faultless... See more

Product

Customers consistently note positive experiences with product, often praising the wide range of top products,... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the online ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... See more

Company replied

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Simple ordering process and one of the few places that had these in stock and at an excellent price. Ordered late on Wednesday night received on Saturday afternoon with free delivery!

Company replied


Company details

  1. Gun Shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.8

Excellent

TrustScore 5 out of 5

189 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(189)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Absolutely no problem ordering from Livens
Fast and efficient

June 24, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

GOOD VALLUE AND SERVICE

very helpful with good value and service

June 9, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Good Service

Ordered some .223 Lapua brass online. Process was quick and efficient. Item was delivered on time, packaging was very good. Will definitely buy from Livens again in future.

June 10, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great product and great service

Great product and great service. I have ordered from Livens before and have had no problems with them.

June 5, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great product

Great product, great price, fast delivery. Thx.

June 4, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Very good service and fast delivery

Very good service and fast delivery

June 13, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Ammunition

Had the ammunition in stock at a fair price, ordered on line and was ready for me when called to collect, good service

June 13, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great as usual.

Used Livens on many occasions. Faultless transaction every time.

Usually have in stock all the items I require.

😀

June 12, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great Company

Great service. Good pricing, stock availability, fast shipping and extremely well packaged. 👌🏻

June 11, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 1 out of 5 stars

Damaged packaging and missing goods.

Ordered some .25 bullet heads online. Parcel arrived within the 48hrs as promised. However on opening the parcel one box of bullet heads had been opened as the seal was cut prior to dispatch and they were rolling around in the cardboard box that the rest had been packaged in. On counting them back into their plastic container there were 83 instead of the usual 100. I have emailed Livens and am awaiting their response.....

June 11, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for your feedback. We're sorry to hear that one of the boxes arrived open and some bullet heads were missing. It's possible the box was opened during shipping, especially when scanned, due to the nature of the contents. However, we’ve already been in touch with you directly and compensation for the missing bullet heads has been issued. We're glad the matter has now been resolved, and we appreciate your understanding.

Rated 5 out of 5 stars

Availability prompt service

Availability prompt service despite a slight glitch sorted by a quick phone call to one of the excellent staff job done highly recommend

June 10, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 3 out of 5 stars

On-line orders

Would have been 5 stars but for the error at dispatch. However this was speedily rectified, so thats a big plus.
It has actually encouraged me to deal with them further as it clearly showed their commitment to customer service.

June 9, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Helpful staff with a vast knowledge of…

Helpful staff with a vast knowledge of their profession, fast delivery of quality goods.

June 9, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great communication, timely tracked shipping

Great communication regarding my order, very timely shipping and able to track throughout.

June 7, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 4 out of 5 stars

Great prices

June 7, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Easy to order online

Easy to order online, value for money

June 6, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Live stock levels

I’m happy to recommend Livens after purchasing products from them for a number of years on line but there’s always a knowledgeable human on the end of the phone if I have a query. What I like most is that stock levels are live , if it says it’s in stock it is .

June 6, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great service

June 5, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Very friendly shop

Very friendly shop, 100% recommend the shop & staff

June 5, 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

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