Livewellnationwide Reviews 663

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Have they gone out of business? Placed an order Monday but had no update 5 days later? Tried calling and got a BT Callminder Voicemail box (very dodgy). Emailed to the email address they state on ord... See more

Rated 3 out of 5 stars

Delivered fast and well- Ordering was a bit annoying. Payment was quite a bit awkward. Did it via Paypal but then hadn't approved the T's and C's so had to go through it all again. Creating an unneed... See more

Rated 5 out of 5 stars

Quick and easy ordering system, delivery was also prompt. I have been taking the iron supplements for a week now and can already see the difference in energy levels, my period normally heave was not s... See more

Rated 5 out of 5 stars

I buy B12 and iron tablets regularly from here, excellent products, very good value for money and fast delivery. Although they seem to prefer payment by PayPal, wouldn't accept credit card payment,... See more

Company details

  1. Pharmacy

Information provided by various external sources

Live Well Nationwide is a UK based online mail-order pharmacy, helping patients across the country with all their prescription needs. We are a friendly bunch and always go the extra mile to provide you the best service. Alongside prescriptions we provide a range of health and beauty products which are all delivered to your door!


Contact info

3.8

Great

TrustScore 4 out of 5

663 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Have they gone out of business. Feels like a scam

Have they gone out of business? Placed an order Monday but had no update 5 days later? Tried calling and got a BT Callminder Voicemail box (very dodgy). Emailed to the email address they state on order confirmation and get a bounceback as undeliverable. No tracking info sent so feels like a dodgy scam.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Professional & Efficient

I’ve been using this pharmacy for the past year and I honestly couldn’t be happier. The staff are knowledgeable, friendly, and always go out of their way to help. Prescriptions are filled quickly, and I’ve never had any issues with stock. I also appreciate the text reminders for repeat prescriptions – such a time-saver! Highly recommend to anyone looking for a reliable pharmacy delivery service

April 2, 2025
Rated 2 out of 5 stars

Incorrect order and NO communication!

I placed an order for a 36 pack of Maloff and only received a 24 pack.
I emailed on the 5th of March and asked for a partial refund - no reply
I have emailed through Paypal - no reply, this is now escalated.
This is very poor service as, I did not get what I ordered and I am also out of pocket.

25/03
Sent an email yesterday and still no response not even an automated one to say you have received the email?

March 5, 2025
Unprompted review
Livewellnationwide logo

Reply from Livewellnationwide

Hi Nadia

We’re very sorry to hear about your negative experience and want to resolve this as a priority. It appears you’ve used PayPal to communicate with us, but unfortunately, our team doesn’t have direct access to that platform. Could you please email us at support@livewellnationwide.co.uk so we can address this issue and work towards a resolution today?
25/03 as per our above message please contact us on support@livewellnationwide.co.uk so we can get this resolved for you if not give us a call 01782 310001 and if you can’t get hold of anyone please leave us a message and we can call you back

Rated 1 out of 5 stars

Poor Service, missing items

I ordered some vitamins, the package was photographed by Royal Mail outside my house but I did not recieve it. This is not Live Well Nationwide´s fault but when I explained this they didn´t want to help, but wanted details of the complaint I had made to Royal Mail. Royal Mail only allows the sender to file complaints and its advice to me was to get in touch with them. Nothing so far and money down the drain.

March 3, 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful Company

I ordered a small tube of dental gel but the package I received was way too big for such a small product.When I opened it there was nothing in it except a load of protective wrapping. I explained this and attached photos in an email. This was ignored as were the many phone messages I left because no-one answers the phone. I was eventually contacted, effectively told I was a liar and nonsensically told I would need to contact the police(!) and Royal Mail about the 'missing package'. PayPal issued an immediate refund when I informed them.

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service

I was recommended this site for a private prescription from my consultant following cancer treatment. It’s taken over a month for them to sort out after 8 emails and ample time for them to respond. Awful service- they mucked up I did everything asked, not even an apology. Simple things would have gone a long way. I will never use again.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Quick turn around

Called to check what I wanted was in stock. It was and at a good price. Sent my prescription by special delivery on Wednesday and got the medicine by special delivery on Friday. Pretty good between Aberdeenshire and Stoke on Trent, well done to the Royal Mail too.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

I Recommend This Company

Always have what I need and delivery is super speedy, but it's always a nightmare to get a payment to them. Never happens first time for me, but eventually it goes through.

September 30, 2022

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