I have used Livi several times. So this time it was for advice regarding a recurring condition. Very helpful and good advice. I would definitely recommend. If they think you need face to face, bloods... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more
As reported by others our local GP service is now virtually impossible to use . Livi is a good alternative, having said that, my original appointment just didn’t happen, I then got notified of... See more
After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more
Company details
Written by the company
Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.
Contact info
Capital Tower, 91 Waterloo Road, SE1 8RT, London, United Kingdom
- 02038703029
- support@livi.co.uk
- livi.co.uk
4.3
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The GP was very helpful and arranged…
The GP was very helpful and arranged the treatment I needed after my consultation with her.
April 11, 2026
Unprompted review
Quick Service
Video call was on time, Doctor was professional, answering my questions, made a plan of action, happy with quick service. 👍
April 8, 2026
Unprompted review
It’s very helpful and easy to get help…
It’s very helpful and easy to get help I really like the help I always get from Livi I totally recommend it
April 3, 2026
Unprompted review
I found I could get an appointment on…
I found I could get an appointment on the day, which I certainly wouldn't have got at my local dr surgery. I had been unwell for around 10 days (Covid) and, at times, felt very ill. it was really helpful to talk it through with a dr and get a prescription for antibiotics which I was able to have collected that same day.
March 23, 2026
Unprompted review
Very polite and professional service…
Very polite and professional service and good advice.
March 26, 2026
Unprompted review
For me
For me, this app worked well , I managed to get a few appointments, aalthough sometimes it’s hard to find availability for the next day.
March 24, 2026
Unprompted review
Fast response and same day or next day…
Fast response and same day or next day appointments available. Friendly doctors, very helpful and informative. Easy to book, would definitely recommend
March 23, 2026
Unprompted review
My preferred GP service
My preferred GP service
Timely, efficient, proactive.
March 12, 2026
Unprompted review
Use them first
You alw
ays get an appointment when you need it. They are fast, helpful and reliable with advice and service. I will always use Livi before my doctor's surgery.
March 19, 2026
Unprompted review
I was really impressed with this…
I was really impressed with this service. My surgery appointment was going to take ages so I thought I would try this. Got an appointment for the next day. The doctor video called rather than the 'econsult' from my surgery that just replied to me with a text with no chance of discussion. The Livi doctor then arranged for a prescription at my normal pharmacy that was there within minutes. Would definitely use again
March 13, 2026
Unprompted review
The doctor was very thorough .
The doctor was very thorough .I felt taken seriously and cared for .She advised me that I needed a face to face appointment which I have now attended and received treatment for the condition.
March 10, 2026
Unprompted review
Easy to get an appointment to fit…
Easy to get an appointment to fit around me. Doctor was lovely and explainede everything
March 2, 2026
Unprompted review
Not impressed
Not impressed, GP practice encourages online service. First time, I booked an appointment for this afternoon 1 hour late and still no call appointment dropped from the system.
February 25, 2026
Unprompted review
Very quick to book had to wait for a…
Very quick to book had to wait for a month to see at my Doctor surgery. Booked for next day. Very good service Doctor was very helpful and went out of the way to get things sorted
February 23, 2026
Unprompted review
Easy to get an appointment and prescription
Great service. My son had a flare up of his eczema and we needed some stronger steroid creams. Went onto Livi, added the details and uploaded photos. Had an appointment within an hour. This was Friday at midday so maybe this was a quieter time? There were several appointments available. The doctor was brilliant. Sorted us out with some creams and we collected them from our local pharmacy straight away. Cannot fault the service.
February 20, 2026
Unprompted review
Providing great access to GP services
So easy to book and lots of availability.
The GP was friendly, professional and very helpful.
February 10, 2026
Unprompted review
Excellent on live service
Have always found the service very good. Quick and easy to find suitable appointments. The GPs are very professional and can resolve issues quickly.
February 9, 2026
Unprompted review
Exactly what I needed
February 4, 2026
Unprompted review
Very happy
Very happy. I was called by the doctor. She anwered all my questions. Calming things down as was thinking i had something very bad going on. But it was not after all.
November 15, 2025
Unprompted review
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