I have used Livi several times. So this time it was for advice regarding a recurring condition. Very helpful and good advice. I would definitely recommend. If they think you need face to face, bloods... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more
As reported by others our local GP service is now virtually impossible to use . Livi is a good alternative, having said that, my original appointment just didn’t happen, I then got notified of... See more
After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more
Company details
Written by the company
Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.
Contact info
Capital Tower, 91 Waterloo Road, SE1 8RT, London, United Kingdom
- 02038703029
- support@livi.co.uk
- livi.co.uk
4.3
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use App
Very easy to use App, convenient and expert help. To top it all had video call within 24 hours and all without leaving home.
January 13, 2026
Unprompted review
I always use Livi
I always use Livi
They’re polite well informed and I never have to wait long. Highly recommend
My own doctors always say appointments are full & offer me an appointment two weeks later
January 21, 2026
Unprompted review
A very good alternative to a Surgery long waiting appointment
I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the following day instead of having to wait for nearly 3 weeks! This saved me a lot of anxiety as I wanted to have some explanation about an abnormal blood test result.
January 14, 2026
Unprompted review
Same day GP appointment
Same day GP appointment. On time. Listened to. Follow up planned and investigations requested. Would recommend.
January 13, 2026
Unprompted review
A really worthwhile addition to the…
A really worthwhile addition to the face to face GP session. Well organised. Clear booking and notification and follow-up.
January 9, 2026
Unprompted review
Amazing service and helped me so much
The doctor was amazing and sorted my problem for me and got a prescription sorted and a blood test sorted for me
January 7, 2026
Unprompted review
Excellent service,initial triage and…
Excellent service,initial triage and prescriptions.I always go through this only .Very fast analysis and easy to get slots
January 2, 2026
Unprompted review
Easy booking system
Easy booking system. The only issue was I was re-book few hours before.
Great doctor cant complain
January 2, 2026
Unprompted review
GP didn't turn up
Waited an hour, GP didnt attend. No response from the support line. Very poor service. I shall be complaining to the appropriate regulator and my GP.
January 2, 2026
Unprompted review
I got an early morning appointment
I got an early morning appointment, I got the prescription I needed, no doctors waiting room, a doctor just the same, this is a fantastic system
January 1, 2026
Unprompted review
Prescription review
My first appointment was cancelled and not sure why. Luckily it was not urgent but managed to get another one with in a few days. Doctor was polite and helpful.
December 31, 2025
Unprompted review
Excellent service
Excellent service. Appointment within 24 hours. Really felt was being listened to. Received a call from dr following day to check I’d followed up on next steps.
December 29, 2025
Unprompted review
The whole experience was excellent
The whole experience was excellent. Booking easy. The doctor was excellent, well informed, listen to my concern and history and made excellent clinical decisions.
December 29, 2025
Unprompted review
Very efficient service
Very efficient service. Booking was easy and the appointment happened the following day. The Doctor video called me exactly on time, listened well and was very reassuring and insightful. She prescribed medication which was available moments later, at my local Pharmacy. I would definitely recommend Livi
December 22, 2025
Unprompted review
Brilliant service
Although the call was slightly later than booked time.., the doctor took the time to go through my issues.. reviewed these against a recent blood test.., explained health problems I have.. and advised on one I didn’t know I had as my doctors hadn’t contacted me
December 20, 2025
Unprompted review
Mostly a great service.
The GPs that are in the service are great. And only short waiting times. However, I have been cancelled a couple of times as, presumably, clinics were running over. This wasted me considerable time waiting for the appointment only for it to be cancelled. But when I’ve got through, it’s been fine. My suggestion is to book an early appointment.
December 15, 2025
Unprompted review
A godsend service
It was easy to use and the Dr was lovely and very helpful. Thank you for this service
December 15, 2025
Unprompted review
They helped me with my medication &…
They helped me with my medication & made me feel listened to.
I’m very happy with the Livi service.
December 15, 2025
Unprompted review
Got an appointment straight away and…
Got an appointment straight away and the doctor passed the information on to my surgery so that I could get things resolved. This was a great help as you cannot get an appointment at my surgery due to having to call on the on day and not being able to get through
December 12, 2025
Unprompted review
Its a good app and free
Its a good app and free. Helpful people. Will definitely use in the future.
December 10, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.