Livi Reviews 

No available appointments, but only tells you this after making you submit all your details. Waste of time.

The doctor listened to my questions and asked for relevant clarification
Then gave me a diagnose and a few alternatives as how to treat it.
Never felt rushed or pressured in any way.
Excellent service

Easy to use the app, lots of reminder and easy to follow instructions. Got my issue sorted really quickly

Definitely the right kind of experience for an online medical appointment, superb care and time taken to ensure that the diagnosis was as accurate as possible. Would absolutely use Livi again.

Wish I could give it no stars, worst app I've ever used. Quite apart from the waste of time as there are never any available appointments (for me anyway) you cannot save important profile details like medication so need to key this in every time even before you find there are no slots. Absolute rubbish

Prompt service and same day appts
Very professional doctors and know what they are doing
Best alternate service if one cannot get to GP Surgery

Very easy to use

Easy to book appointment and the doctor was really patient and good

I've used Livi more times than going to the doctor. So much easier than waiting on the phone to book an appointment. Great service .
Thank you

Used to be great. They still advertise that you can see the next available GP “within an hour” but now there’s no option to wait in a queue - you can only book slots from tomorrow onwards.

Excellent doctor who listened and was very thorough with her diagnosis. Easy to book online and meant I didn’t have to sit on the end of a phone for hours trying to book an appointment at my surgery. Difficult when you’re at work!

Excellent doctor, understood the issue very quickly and solved it for me. I’m very happy.

My experience with Livi was very good. The doctor listened very carefully and very empathetic. As I am travelling around South East Asia, this service is very important to me at 70 years old.

Used to be good, I use to get an appointment within an hour but now I put a request thru as soon as they open and they never have any appointments

Used to be excellent but recently in our area in SE Cornwall if I try to book online I am now greeted by ‘no appointments today- try tomorrow’
However if i wait in an endless phone queue for my gp surgery- the admin team will book a Livi appointment within a few days
Conclusion - Livi no longer offer on line booking to individuals in my area

Booked an appointment and managed to get one on the same day. However, got messages of the appointment being delayed several times due to appointments running over. Waited over an hour now and finally received a message saying it’s now been rescheduled to tomorrow.

The app sent me messages about my appointment being delayed but when you click into the message, it just disappears so it doesn’t go into an inbox or anything. Overall very frustrated and disappointing experience.

At least if I tried to call my local gp, I’ll know straight away that I won’t have an appointment instead of waiting around for an appointment that doesn’t happen.

I had also called their support line and they said my appointment was going to go ahead today. Absolutely rubbish experience.

Appointment was made immediately and seen that day. Only a 15 minute wait in a very crowded appointment book. GP was very good and forwarded my requirements to my own surgery immediately.

It was quick and easy to use once you have set it up. You do have to ask your doctor's surgery to share your digital records with a third party before it will work. Once you have done that and gone through a list of questions to clarify why you need to talk to your GP, and appointment can be made or you can simply opt to go and a waiting list. I chose the waiting list and had my appointment within 15 minutes. The appointment discussion was just as would have expected from my own doctor. I was really satisfied with the whole process.

Talking with the Dr was fine but trying to book an appointment on Livi is almost impossible as always seems to fully booked for the day and you can't book beyond! Beats the object really.