Livingway Reviews 

I must admit, I really wanted to give this a better rating. I stayed at Rufus Court with Livingway for almost 3 years. They were always very helpful and I could tell the staff were hard working. But I started to notice that loads of good staff members were leaving. It’s a shame because those were the people who would communicate with the residents and genuinely try their best to help. I won’t name members who have left, but Adam who does all the maintenance is a brilliant example of a guy who genuinely cares about the tenants.

I can’t say the same for the people who are left at this company, in particular the COO.

We had 2 flats with them, and like I said, they had hired people who were good at the agency. However, now that we have left, the COO has accused us of an awful thing (indirectly). We were looking to buy our first house and as I was a good tenant for several years, the General Manager at the time was kind enough to end our contract early (we were bullied into extending our contract but that’s a different matter). We got an official letter stating that we would no longer be liable for rent and then we happily moved into our first house.

We were surprised when we received an email asking us to pay for the next months rent (we moved out now). Apparently, we were liable for rent until they found a new tenant. I forwarded the email chain and official letter which confirmed we weren’t. Clearly they had some internal miscommunication but that isn’t my problem. Afterwards, I told them that I’m not interested in all this as I have now left Rufus and that I am no longer liable for rent. The COO then said the following: “I completely understand that this situation may feel frustrating. The concern we need to address is that when emails are forwarded, the content can sometimes be edited, even unintentionally. We want to be absolutely certain that all the information is accurate before moving forward.
Please know that while we do not believe this is something you would have done, we are required to verify everything, especially since the letter was not addressed specifically to you, or the property, but rather to "whom it may concern." Accuracy is vital as we move forward.”

For context, the letter stated both mine and my partners name and stated the flat in question. There was absolutely no reason for them to assume this as I was transparent from months on end whilst searching for a house.

This company is money hungry. Compared to the rest of Leeds, Rufus is by far the most expensive. It’s in a rough area, not close to city centre, has no safety (gates were broken for the majority of the 3 years I was there) and they don’t bother with any community events compared to their other properties.

My wife is also in a dispute with the COO. After hearing from previous employees of Livingway (and experiencing this ourselves), the COO will find ways to never return your deposit. The COO apparently will not even consider wear and tear. They’ll simply claim the whole deposit is required for “decoration” purposes. We are currently challenging this.

The company is going downhill. The employees know it and now the residents are slowly understanding this as well.

Shame it ended like that.

Arron was very friendly and professional. Was patient when we had questions and explained everything thoroughly. The video was also very well produced and clear , showed everything you would want to know about .

I would really rate this more than 5 stars! My experience with livingway is amazing, A big thanks to Adam who helped me alot, everything went smoothly and quickly, thank you so much livingway team.

I’m finally in my new house !! Shoutout to Adam who helped a lot and is so welcoming and helpful i would rate his customer service more then 5 ! Thank you Adam so much 🫶🏻

I have had the most pleasant experience with Livingway. As an international student from the US, this has been the most at home I have felt in my four years in the UK. Megan, in particular, has always made a extra effort to make my life as easy as possible and make me feel like I am part of a tight-knit community. The best place to live!

Adam who manages Pasha house is always so helpful and has really done a lot to try and make the building a pleasant place to live! He makes an effort to get to know everyone (and their furry friends!) and always remembers. He always asks how people are and makes time for the residents! Cannot fault him in the slightest! He's always happy to help and does his best to help with any problem he can

He was very fast and very efficient in repairing the sink of the bathroom.

Adam was a big help and got the job done quickly! Highly recommend :)

Callum was so lovely and helpful when helping us secure our flat! Really good communication via phone and email. Excited to move in🤩

Always a pleasure dealing with Leo Timoney - he is super helpful whenever you need anything. Answers your queries very efficiently and professionally but with a really friendly tone which always makes everything so much easier!

Met Adam L for the first time on Wednesday and then again on Friday. Experience was great, he's really respectful and accommodating, he took his shoes off which I felt was a sign of respect even though we would've been fine had he kept them on, it was just that extra care he took as I know a lot of people that do a no shoes policy in their property, to avoid taking any chances, Adam did just that . Adam came in to do a quick change of batteries for our smoke alarm.
Before leaving Adam asked us what may have been a simple question but we really appreciated it "How are you guys doing, have you had any issues with anything?"
Where that can be seen as such a simple question, that was the first time that anyone had asked that since we had moved in. On Friday Adam came back to sort out our Floor strip and again, the same respect as there. I do have anxiety which I feel can cause me to be awkward at times but this was no where to be seen during the visit. I was really talkative and Adam just listened and gave some advice which I loved. I quickly came to realise that it was the same Adam that had helped us on our move in day, we were travelling from London and our ETA time kept increasing, almost seemed like we weren't going to make it and this was during Christmas so the working hours were limited. Adam went out of his was to assure us even outside of his working hours. Thanks again Adam !

Adam M always so friendly and helpful and deals with any issues straight away at Pasha
Thank you ☺️
O

Absolutely thrilled with the exceptional service provided by Callum Hussain!
Seriously, they’ve been lightning-fast with emails and their customer service is top-notch. Made my whole house-hunting journey a breeze. If you need a rockstar agent, look no further!

I recently hosted a sound bath meditation for the residents and Emma from the team was excellent in organising and responding to my logistical requests. Mustn’t forget the help with unloading my car! Thank you!! It was an absolute pleasure to be involved in their well being event. Thank you for my gift too!! 💐 I feel very blessed to work with them again in the future. Amazing job!! Lucky residents!! Well done Emma!! 🙌❤️

Sincere gratitude for the fantastic events that Livingway organised. The attention to detail from Megan made it unforgettable! Her ability to plan an event this wonderful really comes through! I am grateful for the wonderful experience. It was apparent that a lot of hard work and dedication went into planning it. Her hospitable gestures were beyond words. I am looking forward to go to more events like this.

Hello,

I just want to say that how super talented the team at ROCO house is. Particularly, Megan who since her joining the team after I took up residency has been the glue that bonds residents together by organising really interesting and super cool events for us. These activities have helped most of us residents make new friends and acquaintances. Something that may not have been possible on our own.

She performs these activities with gust and passion that you can’t help but wonder where she gets the energy to conceive some of these itineraries. Every single one of these events I have attended this year have been super helpful and fun.
And I look forward to seeing what else she’s got planned for us this year.

Thank you

Gen.

All due to the great service of Danny! Such a helpful and nice person. Made our stay in Rufus court enjoyable.

I have lived at Livingway (Rufus Court) in Leeds for well over a year and it’s been a pleasure to live here. What has made my stay here so good is the quality of resident care by staff members such as Dan.

I’d like to extend a special thanks to Dan the resident Liaison in particular who has gone over and above what is expected to make myself and numerous others feel welcome and create a sense of community. He cares strongly about social value and hospitality and through his well organised events has fostered a friendly and amicable living environment amongst residents. He is diligent in rectifying issues and addressing problems, he has been responsive to suggestions raised and followed through on promises. He is always happy to stop during his busy schedule and have an informal chat and makes me feel valued as a resident. Thanks Dan & Livingway !

Amazing experience! We have been communicating with Callum whilst securing a property and he could not be more helpful, fast responses and will answer any queries you have, really made the process so far very smooth! Thankyou so much