Had a viewing yesterday with two different properties I was met by Solomon. Firstly I would like to say he is a real credit to your team. He made the viewing so easy and made me feel at ease. He answe... See more
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Review summary
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Me and my partner have been at Livingway's Duke building in Manchester for around 7-8 months now and have genuinely had a brilliant experience. We moved to Manchester coming up on 3 years ago now... See more
Company replied
I recently moved into Roco Liverpool, and the team has been extremely supportive in making the process smooth. Ashleigh was especially friendly during the viewing day, showing me around the building... See more
Company replied
Had a brilliant time at the recent resident bowling event! Huge thanks to Darwin, Adam, Solomon, and Caitlin for hosting such a fun evening. It’s great being part of the Livingway community, and these... See more
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Company details
Written by the company
Property developer and professional landlord
Contact info
G03 Jactin House, M4 6WX, Manchester, United Kingdom
- 0161 711 1222
- team@livingway.co.uk
- livingway.co.uk
4.4
Excellent
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service! I was looking for a place as soon as possible and they made sure I was going to get in on time. As soon as I contacted them they were always offering new places and trying to find the best flat for me.
Adam showed me the flat I was interested in and not only that but he also offered to show me another one that maybe was a better option for me (it ended up being the flat I needed) so he was very helpful.
On my moving day they made me feel really welcome and I know I can count on them if there's any issue so that's always positive for anyone renting a place!
Thank you very much to Adam and Callum you have been really helpful!!
And thanks to all the Livingway Team!
January 6, 2024
Unprompted review
Reply from Livingway
Thank you for your fantastic review!
We're thrilled to hear Adam and Callum provided amazing service, making your move smooth and finding the perfect flat for you.
We're here for ongoing support, so feel free to reach out anytime. Thanks for choosing Livingway!
Professionalism at its peak
When I reached out to them for viewing of two of their buildings, they helped me locate the house, were flexible in their schedule and, took me round the apartment. Although I couldn't take their their beautiful, spacious and well maintained apartment because it was far from my work place, but they were kind enough to follow up, and wish me well in my search for apartment. I wish I could bring their Bolton building slightly closer to city centre because I loved it. Thank you for your help livingway!
January 4, 2024
Unprompted review
Reply from Livingway
Thank you for your review!
We're delighted to hear you had a positive experience during the viewings. Although the distance was a challenge, we appreciate your kind words about our apartments, especially in Bolton.
If your circumstances change, we'd love to assist you.
Best of luck in your apartment search!
Excellent Service!
Callum provided exceptional service! His quick responses, patience, and helpfulness made the process smooth. Highly recommend!
January 3, 2024
Unprompted review
Reply from Livingway
Thank you for your glowing review!
We're thrilled to hear that Callum's quick responses, patience, and helpfulness contributed to a smooth process for you.
We truly appreciate your recommendation. If there's anything more we can do for you, feel free to reach out.
responsible, patient
Great service. Danny and Callum are helpful and patient in answering my questions.
December 13, 2023
Unprompted review
Reply from Livingway
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our service. Danny and Callum are dedicated to providing helpful and patient assistance, and we're thrilled to have them on our team.
Callum has been fantastic with Stacey…
Callum has been fantastic with Stacey and I from the start. He communicated regularly, answered any questions we had and was also a reassuring voice on the phone
He made our whole experience very smooth and nothing was a hassle.
December 11, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind words about Callum!
We're thrilled to hear that he provided excellent service, maintaining clear communication and addressing any questions you had. It's wonderful to know that he made your experience smooth and stress-free. We appreciate your positive feedback and are delighted to have been of assistance.
If you have any further questions or if there's anything else we can help you with, please feel free to reach out.
Outstanding service at Spot
Absolutely 100% appreciated, I mean the service of Adam Mellors.
Due to a power outage from the electricity supplier, Adam follows the instructions to solve the problem.
During this period, I feel the urgency of unresolved problems. I also completely felt that Adam was doing his best and finally he’s done well.
I have to say how professional, polite and friendly Adam, who dealt with my issue was.
Here, I would like to commend Livingway for its comprehensive management services.
Thank you very much to Livingway
Special thanks to Adam Mellors
Shuk
December 1, 2023
Unprompted review
Reply from Livingway
We are genuinely grateful for your heartfelt appreciation of Adam and the exceptional service you received. We understand how challenging it can be when faced with unexpected issues such as a power outage.
It's heartening to know that Adam's professionalism, politeness, and friendly demeanor made a positive impact during this period. We take pride in our commitment to comprehensive management services, and your commendation reinforces our dedication.
Thank you for acknowledging Adam's efforts, and we sincerely appreciate your kind words.
If you ever need assistance in the future, please don't hesitate to reach out.
Very Helpful Staff
Callum was very helpful throughout the process. Any questions or worries we had were sorted instantly. The transition from viewing to move in date couldn't have been any smoother.
November 23, 2023
Unprompted review
Reply from Livingway
Thank you for your wonderful feedback about Callum!
We're thrilled to hear that he was incredibly helpful and that any questions or concerns you had were promptly addressed. It's fantastic to know that the transition from viewing to move-in was seamless.
We appreciate your positive comments and are delighted to have played a part in making your experience a smooth and pleasant one.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.
Danny
Danny was great through out my check out process and went out of his way to have a great conversation with me.
Livingway has been a great home and community I will definitely miss my little flat.
November 20, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind words and positive feedback! We're delighted to hear that Danny provided excellent assistance during your check-out process, and we're pleased to know you had a great conversation with him.
It's wonderful to hear that Livingway has been a fantastic home and community for you. We understand that saying goodbye to your little flat can be bittersweet, and we appreciate you being a part of our community.
If there's anything we can do to assist you further or if you ever find yourself back in the area, please don't hesitate to reach out. Wishing you all the best in your future endeavors!
Danny
I have been a resident with Rufus court for over a year now. Just passed my driving test and had a new car delivered today.
Danny was there and insanely helpful with sorting out my car, had it delivered with no fuel and had to go get a fuel can filled up to use the car. I had no idea what I was doing and Danny stood out in the rain helping me get it filled up!
Extremely professional and friendly guy who goes above and beyond to support.
Many thanks Danny!
November 6, 2023
Unprompted review
Reply from Livingway
Thank you for sharing your experience as a resident at Rufus Court, and congratulations on passing your driving test and getting your new car!
We're thrilled to hear about the exceptional assistance you received from Danny. Our team takes pride in going the extra mile to ensure our residents' needs are met. Danny's dedication and professionalism are truly commendable. Your kind words about his help in getting your car sorted out, even in the rain, highlight his commitment to providing top-notch service.
We will make sure to convey your gratitude to Danny, and we are delighted to have been a part of your journey. Should you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to support you every step of the way.
New tenants - very pleased
We’ve recently moved into a livingway property and have been pleased with the service provided.
We had a delay moving in due to the previous tenant leaving the flat in poor condition. Although this was disappointing for us, Livingway made sure we moved in asap and kept us updated on our flats progress. When we moved in we were presented with a lovely flat with new furniture and was impeccably clean.
I would definitely recommend consider living in a Livingway property.
October 30, 2023
Unprompted review
Reply from Livingway
Thank you for your positive feedback! We're delighted to hear that you've had a good experience with Livingway, despite the initial delay. We appreciate your recommendation and look forward to continuing to serve you.
Such a smooth move in process from…
Such a smooth move in process from start to finish. Lovely place in the perfect location. The guys at Roco are extremely friendly and even helped us move our sofa in. Couldn’t thank them enough!
October 23, 2023
Unprompted review
Reply from Livingway
We're thrilled to hear about your smooth move-in experience at Roco! Thank you for your kind words, and we're here to assist with anything you need during your stay. Enjoy your time at Roco!
Recent Feedback
Unlike most property's this one is dog friendly and has plenty of green space on site to walk your dog, if you log any faults at the site in Leeds, Adam and Hayley are very quick to get them resolved for you, the Livingway experience is that they try to make it more like a community rather than just an apartment block which to some exent with the games is good, there have been a few issues on site but they have managed to get them sorted within a good time frame, there are also few policy's I think Livingway might need to Review, but if it was not for Hayley I don't think we would of had such a good experience at Livingway.
October 16, 2023
Unprompted review
Reply from Livingway
Thank you for your valuable feedback. We're delighted to know you've had a positive experience at our Leeds property.
We take pride in being dog-friendly and swiftly addressing any issues thanks to our dedicated team, especially Hayley. We're committed to building a strong sense of community for our residents.
Your feedback on policies is appreciated, and we'll certainly review them for improvement.
If you have further recommendations or concerns, please don't hesitate to reach out. We're here to make your stay enjoyable.
Thank you for choosing Livingway. We look forward to serving you.
Total Time Wasters - Don't Trust Them!
Had a viewing for a property and offered a deposit after the viewing. The representative from Living way said there was no need to place a deposit that day and that someone would call me in the morning to take my deposit. Fast forward to the next day and no one calls me and I ring to find out the apartment has been taken. Absolute joke of a service, terrible communication between their office and viewing/site team and totally wasted my time.
September 29, 2023
Unprompted review
Reply from Livingway
Dear Jayden,
We want to start by extending our sincere apologies for the inconvenience you faced during your recent interaction with LIVINGWAY.
We acknowledge the fast-paced nature of the rental market and strive to provide you with the most accurate and current information during property viewings. To achieve this, we present all available options during viewings to offer a comprehensive perspective.
Regarding the scenario you mentioned, it may seem like there was a communication breakdown between our office and the on-site viewing team. However, this is not the case. The property was secured by another party during the viewing. To ensure that our on-site team is fully engaged in the viewing process, the communication from the office was not detected until after the fact. While one of the properties you viewed became unavailable, there were still other options that remain available for your consideration.
We would like to emphasise that we follow a two-step process, and we would never accept any form of deposit without first conducting a pre-application to ensure that the property matches your criteria.
If you remain interested in exploring other available properties or have any questions, please don't hesitate to contact us directly.
Kind regards
LIVINGWAY
Loving my new “Home”
Love the company and their management of the property! Recently moved to the area so had so many queries and questions! The staff has been extremely helpful. Would specially like to thank Adam who has been ready with help whenever I have asked. Always around to sort out any issue with a cheerful persona!
Thanks a lot guys!
Cheers! :)
September 20, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind words Khyathi !
We're thrilled to hear that you've had such a positive experience with us at LIVINGWAY.
We understand that moving to a new area can come with lots of questions and adjustments, and we're delighted that our team, especially Adam, has been there to provide you with the support and assistance you needed.
Your satisfaction is our top priority, and we're here to ensure that your living experience remains comfortable and enjoyable.
If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to help!
Once again, thank you for your feedback, and we look forward to continuing to provide you with a great living experience at LIVINGWAY
Excellent Service
Lost my keys and tried to get in contact after work hours. The team was prompt in sorting it out briefly! Adam was more than helpful and came to my rescue earlier than expected! Can’t express the joy I felt once I saw my bed haha!
100% Exceptional service
September 19, 2023
Unprompted review
Reply from Livingway
Thank you for your feedback Ugochukwu!
We're delighted to hear that Adam and the team provided you with exceptional service, even during non-working hours.
We understand the importance of a prompt response, especially in situations like this. If you ever need assistance again, don't hesitate to reach out. We're here to help!
Really helpful staff
Really helpful staff. I've asked so many questions to Katie, and especially Leo, and they have been so patient in answering every one of them. I haven't moved into the property yet, but I have great confidence everything will be okay having people like this to ask question to and resolve issues with.
September 19, 2023
Unprompted review
Roco Liverpool
We've recently moved into Roco Liverpool and the team here have been so accomodating and have worked very hard to help our move go smoothly. Danny and Rob have been extremely friendly and have built a very good professional relationship with us thus far, we love having little chats with Danny whenever we see him around. They've helped us and gone above and beyond to make sure we're comfortable here and we're so appreciative of their efforts! :)
September 9, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind words Jessica! We're thrilled to hear that your move to Roco Liverpool has been a positive experience, and we truly appreciate your feedback. Danny and Rob are dedicated to ensuring our residents have a comfortable and enjoyable stay, and it's wonderful to hear that they've made a positive impression. We'll be sure to pass along your appreciation to them.
If you ever need anything or have further feedback, please don't hesitate to reach out. We're here to make your stay exceptional, and we're grateful to have you as part of our community!
Very helpful and smooth
Everyone was very helpful and things went smoothly. Highly recommended!
September 18, 2023
Unprompted review
Reply from Livingway
Thank you for your kind words and recommendation! We're delighted to hear that your experience was smooth and that our team was able to assist you effectively. If you ever have more to share or if there's anything else we can do for you in the future, please feel free to reach out. We're here to make your stay exceptional.
They are just amazing
I had the most amazing experience with Livingway from the beginning right till I moved in. Janine was prompt with her email responses and polite. Adam was so patient and kind in explaining how the things inside the apartment work. I also got the most amazing welcome gift and my apartment is soo stunning. 10/10 experience.❤️
September 4, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind words and for choosing Livingway for your new home! We're thrilled to hear that you had an amazing experience with us, from the initial inquiry to moving in.
Janine and Adam are valuable members of our team, and they always strive to provide prompt and helpful assistance. We're delighted that you found their support valuable.
It's fantastic to know that you love your new apartment, and we're glad you enjoyed the welcome gift. We aim to make your stay with us as comfortable and enjoyable as possible.
If you ever have any questions or need assistance during your time here, please don't hesitate to reach out. We're here to make sure your living experience remains 10/10!
Thank you once again for your kind review, and we wish you many wonderful moments in your stunning new apartment.
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