Had a viewing yesterday with two different properties I was met by Solomon. Firstly I would like to say he is a real credit to your team. He made the viewing so easy and made me feel at ease. He answe... See more
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Review summary
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Me and my partner have been at Livingway's Duke building in Manchester for around 7-8 months now and have genuinely had a brilliant experience. We moved to Manchester coming up on 3 years ago now... See more
Company replied
I recently moved into Roco Liverpool, and the team has been extremely supportive in making the process smooth. Ashleigh was especially friendly during the viewing day, showing me around the building... See more
Company replied
Had a brilliant time at the recent resident bowling event! Huge thanks to Darwin, Adam, Solomon, and Caitlin for hosting such a fun evening. It’s great being part of the Livingway community, and these... See more
Company replied
Company details
Written by the company
Property developer and professional landlord
Contact info
G03 Jactin House, M4 6WX, Manchester, United Kingdom
- 0161 711 1222
- team@livingway.co.uk
- livingway.co.uk
4.5
Excellent
196 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Really helpful staff
Really helpful staff. I've asked so many questions to Katie, and especially Leo, and they have been so patient in answering every one of them. I haven't moved into the property yet, but I have great confidence everything will be okay having people like this to ask question to and resolve issues with.
September 19, 2023
Unprompted review
Roco Liverpool
We've recently moved into Roco Liverpool and the team here have been so accomodating and have worked very hard to help our move go smoothly. Danny and Rob have been extremely friendly and have built a very good professional relationship with us thus far, we love having little chats with Danny whenever we see him around. They've helped us and gone above and beyond to make sure we're comfortable here and we're so appreciative of their efforts! :)
September 9, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind words Jessica! We're thrilled to hear that your move to Roco Liverpool has been a positive experience, and we truly appreciate your feedback. Danny and Rob are dedicated to ensuring our residents have a comfortable and enjoyable stay, and it's wonderful to hear that they've made a positive impression. We'll be sure to pass along your appreciation to them.
If you ever need anything or have further feedback, please don't hesitate to reach out. We're here to make your stay exceptional, and we're grateful to have you as part of our community!
Very helpful and smooth
Everyone was very helpful and things went smoothly. Highly recommended!
September 18, 2023
Unprompted review
Reply from Livingway
Thank you for your kind words and recommendation! We're delighted to hear that your experience was smooth and that our team was able to assist you effectively. If you ever have more to share or if there's anything else we can do for you in the future, please feel free to reach out. We're here to make your stay exceptional.
They are just amazing
I had the most amazing experience with Livingway from the beginning right till I moved in. Janine was prompt with her email responses and polite. Adam was so patient and kind in explaining how the things inside the apartment work. I also got the most amazing welcome gift and my apartment is soo stunning. 10/10 experience.❤️
September 4, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind words and for choosing Livingway for your new home! We're thrilled to hear that you had an amazing experience with us, from the initial inquiry to moving in.
Janine and Adam are valuable members of our team, and they always strive to provide prompt and helpful assistance. We're delighted that you found their support valuable.
It's fantastic to know that you love your new apartment, and we're glad you enjoyed the welcome gift. We aim to make your stay with us as comfortable and enjoyable as possible.
If you ever have any questions or need assistance during your time here, please don't hesitate to reach out. We're here to make sure your living experience remains 10/10!
Thank you once again for your kind review, and we wish you many wonderful moments in your stunning new apartment.
Excellent
Roco is a really nice building and it has amazing amenities. My moving process was very smooth. All of the staff are really helpful and friendly, especially Robert and Daniel. Would highly recommend 👍🏻
September 5, 2023
Unprompted review
Reply from Livingway
Thank you so much for taking the time to share your experience with Roco and for recommending us! We're absolutely delighted to hear that you found Roco to be a wonderful building with fantastic amenities.
Our team, including Robert and Daniel, always strives to provide exceptional service to make your moving process as smooth as possible. Your kind words about their helpfulness and friendliness mean a lot to us.
If you ever need anything or have any questions during your time at Roco, please don't hesitate to reach out. We're here to ensure your stay continues to be enjoyable.
Once again, thank you for choosing Roco and for your lovely review. We're thrilled to have you as part of our community!
Recently moved in Livingway’s apartment…
Recently moved in Livingway’s apartment in Liverpool, couldn’t be happier with this choice, great experience both before and after moving, the staff is always cordial and friendly, so far I’ve met Rob and Danny both of whom are great. If you have the chance to move here, do it
September 5, 2023
Unprompted review
Reply from Livingway
Thank you very much for choosing Livingway for your new apartment in Liverpool! We're absolutely thrilled to hear that you couldn't be happier with your choice and that your experience, from the pre-move stage to your time here, has been great.
Our team at Livingway, including Rob and Danny, takes pride in providing a warm and friendly environment for our residents, and it's wonderful to hear that they've contributed to your positive experience.
Should you ever need assistance or have any questions during your stay, please don't hesitate to reach out. We're here to ensure that your time with us continues to be exceptional.
Thank you for your kind words and for being a part of the Livingway community. We're delighted to have you here!
Moving to a new place can be a…
Moving to a new place can be a nerve-wracking experience, really helpful assistance from the staff, especially Adam, made my transition smooth.
August 29, 2023
Unprompted review
Reply from Livingway
Thank you for taking the time to share your feedback with us Mark! We understand that moving to a new place can indeed be a bit overwhelming, and we're thrilled to hear that our team, especially Adam, was able to provide you with the assistance you needed. Making your transition smooth and stress-free is always our goal.
If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Amazing.
I have recently moved in and honestly it has been a very smooth transition. Shout out to Adam, who has been constantly helping. Would definitely recommend it!
August 12, 2023
Unprompted review
Reply from Livingway
Thank you for sharing your positive experience with us! We're delighted to hear that your move-in process went smoothly, and that Adam has been a great help to you. We appreciate your recommendation and look forward to continuing to provide you with excellent service.
Fantastic staff, just a few teething problems
The main highlight of Livingway in our experience have been the on site staff. They’re all super friendly and helpful, especially Danny who has been an absolute star since we first met him a couple of months ago.
We had a few issues with the rent discount that was offered however this was quickly resolved once we raised it.
The amenities have recently opened after quite a long delay and they are fantastic for the most part. The only real issue we have is that the private cinema was advertised both online and in our viewing as “at no extra cost”. This isn’t the case and it is being charged at £30 per use, with you also having to use your own subscription services to watch anything. When querying this we were told it was due to running costs, though we’re not sure what these could possibly be given the above.
That said, we’ve lived here for around 6 months now and we absolutely love it. The gym is fantastic with almost everything you could need, much more than we expected from an apartment building gym. The rooftop terrace & hot tubs are lovely also, worth noting the hot tubs are soaking style tubs rather than jacuzzis, but this is not an issue for us at all. I’ve not had a chance to use the shared workspace yet but it also looks great.
If I had to be picky, the hallways around the flats could do with a bit of a spruce up as they do feel quite dated, but the apartments themselves are beautiful. The corridor in the hotel area looks fantastic, perhaps this should be carried on throughout the building.
I feel it should be noted that we are aware of other residents who have not had a great experience - but from our side things have been great.
August 23, 2023
Unprompted review
Reply from Livingway
Thank you for your review Mark & being a valued member of our community at Roco.
Moving needs no longer be stressful!
Couldn’t recommend Livingway enough. For a process that is usually gruelling and stressful they alleviated a big part of it. Adam was particularly helpful and available whenever we needed him. He is friendly and always so willing to help-even checked in to ensure the move went well.
August 18, 2023
Unprompted review
Reply from Livingway
Thank you so much for taking the time to provide your feedback regarding your experience with Livingway Shereen. Your kind words mean a lot to us, and we're truly pleased that we were able to contribute to a smoother and less stressful process for you.
It's wonderful to hear that Adam, in particular, stood out with his helpful and available assistance. We strive to maintain a friendly and supportive approach in all interactions, and we're delighted that this resonated with you.
We sincerely hope your move went well and that you're settling in comfortably. Your feedback is greatly valued as we continue to enhance our services. If there's anything else you require or if you'd like to share more insights, please don't hesitate to get in touch.
Thank you once again for choosing Livingway. We look forward to assisting you in any way we can in the future.
Moving in was easy and smooth
Moving in was easy and smooth. Leo, Callum and Hayley all been a good help.
Compared to other properties I’ve moved into this one has been the smoothest, the flat was thoroughly cleaned and team have been nothing but professional.
July 16, 2023
Unprompted review
Reply from Livingway
We're thrilled to hear that moving in was a breeze and that Leo, Callum, and Hayley were of great assistance. Your positive feedback truly brightens our day!
It's fantastic to know that this move has been your smoothest yet, and we're glad the thorough cleaning and professionalism of our team didn't go unnoticed.
As you settle into your new flat, please remember that we're here to support you every step of the way. Your satisfaction is our priority.
Thank you for choosing Livingway as your new home. We look forward to continuing to provide you with exceptional service.
Not fully accessible by lift
Overall, a good move-in experience, except for the minor issue that my girlfriend and I were told the building had a lift and that the wheelchair accessible would not be a problem, but for our basement room, it was. Luckily we will be moving in a month from now into a flat that is accessible via a lift thanks to their quick response.
July 29, 2023
Unprompted review
Reply from Livingway
Thank you for sharing your feedback regarding your move-in experience at our building. We appreciate your honest input, as it helps us continually improve our services.
We sincerely apologise for the inconvenience you faced regarding the accessibility issue. It's regrettable that the information provided initially did not align with the actual situation. However, we are pleased that our team was quick to respond and address the matter by facilitating your move to a more suitable flat with lift access.
Your comfort and satisfaction are of utmost importance to us, and we're committed to making your stay as pleasant as possible moving forward. If you have any more questions or need further assistance, please do not hesitate to reach out.
Just brilliant
I've recently moved flats from a different city and the Livingway team has made the whole process as smooth as possible. We had a few issues that were eventually resolved with patience and understanding. The property is just like the pictures and videos and it has truly lived up to my expectations. I couldn't be happier with my decision to use Livingway. Special thanks to Leo for being so patient with my never-ending questions and queries. Highly recommended!
August 15, 2023
Unprompted review
Reply from Livingway
Thank you for your kind words! We're thrilled that your move to Livingway has been a positive experience. Our team is dedicated to providing seamless transitions and resolving any issues with care. We're delighted that your new property meets your expectations and that Leo's assistance has been valuable. Your recommendation means a lot to us. Welcome to the Livingway community!
10/10 would recommend to a friend
very smooth move in experience. danny & rob are great. beautiful building, excellent location. everyones been very welcoming and helpful.
August 3, 2023
Unprompted review
Reply from Livingway
Thank you for your feedback! We're delighted to hear that your move-in experience was smooth and that Danny and Rob provided excellent assistance. It's wonderful to know that you're enjoying the beauty of the building and the convenience of the location. We're thrilled to have you as part of our community, and we're always here to help. If you have any questions or need assistance in the future, don't hesitate to reach out. Welcome to our wonderful community! 🏠🌟
Renting at spot
Renting with livingway has been really pleasant from start to finish! The flat was really clean on arrival, and whenever I have needed to contact livingway regarding something I have been able to get swift and helpful responses, also shout out to Adam the building manager at spot for helping me on move in day and it was lovely to see him being so involved with/actually caring about the residents.
August 3, 2023
Unprompted review
Reply from Livingway
Thank you for sharing your experience with us! We're thrilled to hear that your renting journey with Livingway has been a pleasant one. It's great to know that your flat was clean upon arrival and that you've received swift and helpful responses whenever you've needed assistance. We're also glad that Adam, the building manager at Spot, made your move-in day special and that his involvement and care for residents made a positive impression. We're here to make your experience exceptional, so if you ever need anything or have more feedback to share, feel free to reach out. Welcome to the Livingway community! 🏠🌟
Where to start…First of all let me just…
Where to start…First of all let me just get the record straight I moved in here under the basis all these amenities would be 24/7 for usage & they’d come at no extra cost. Well that’s a lie, despite the advertisement on multiple renting site’s stating “ALL AT NO EXTRA COST!” This has since changed upon completion of the amenities (just to note these were 5 months behind schedule). Within a week of moving in I was met with black mould in my kitchen worktops & fridge, damp ridden throughout my apartment to the point where I could push my fingers through the wet plasterboard, the windows were constantly wet due to condensation throughout my apartment, I was told to open my windows in the middle of February to “help relieve moisture” and despite asking to be re-accommodated I was told no. I then began to notice a leak from my bathtub which after 4 visits to fix still continued to seep through to behind my bath and eventually into the communal corridors. Not to my surprise this then escalated the growth of black mould within my apartment and when asked if they could remove the mouldy plasterboard I was shrugged off and they picked the easy option of spraying it with a cheap mould remover despite the plasterboard being visibly broken due to the water damage. Not only is my apartment riddled with mould and damp Livingway offered a 50% discount to some tenants in order to compensate for the 5 month delay in promised free amenities, now much to my shock it was only a handful of residents who happened to complain that were offered this discount those who didn’t only received a discount of £50-£100 on their rental fees, they thought they could get away with taking peoples hard earned money despite the building being a construction site till late July. This isn’t only completely wrong but very unethical too, but this doesn’t surprise me with Livingway as they are quick to brush it off and cover up any wrongdoing. Everytime I have called with an issue the office in Manchester has given me the copout option and the cheapest option. Despite them claiming to be a “tenant orientated” company believe you me they are far from it! To anyone who wishes to rent off them be prepared - To anyone who wishes to move into the Roco Building please save your hard earned money and don’t make the mistake many of us have within the building as there is plenty of other buildings that are a lot more value for money within the area. All these care about is snatching profits and covering up their false advertisement with inexcusable lies. The staff in Manchester coordinated their lies in order to make you feel stupid so just a heads up when challenging them about their incompetence! Just to note the onsite staff are probably the best thing about this company as the majority of them in Roco are very pleasant and helpful however under instructions from the circus in Manchester they’re left in dark with what to do as even they agree what has happened here to many tenants is wrong and unfair. Stay away is all I can say!!
August 3, 2023
Unprompted review
Reply from Livingway
Many thanks for your review. We feel that as this has been brought to the public forum, we must now take the opportunity to respond. As discussed on several occasions there was no statement made that the amenities would be a 24/7 operation. Due to fact all amenities and outdoor spaces are above or below apartments, we must respect the residents and keep noise level to a minimum hence the reason for the 10pm closure. Alongside this there are also the council restrictions placed on the roof terrace whereby planning permission was granted on the basis that we must not allow residents to be on the roof space in the night hours as this can cause a disturbance to not only our own residents but other neighbouring buildings. Correct the amenities were behind schedule however it was not 5 months, the original date for completion was April and the spaces were completed in July. We appreciate this was frustrating for all concerned and is often a common occurrence when it comes to construction, but we believe that the high standard of the amenities and the beautiful outcome has been worth the wait. To alleviate frustration and as a gesture of goodwill during construction, we provided a rental discount of 50% which to this date means that you personally have received a reduction of over £4000, which is a huge saving for a new apartment located in central Liverpool.
The use of the amenities including (workspace, lounge, roof terrace, gym, and hot tubs) are all free of charge the only two spaces that levy a small charge are the private cinema space and private dining. As stated, these charges are related to the operation and cleaning of the spaces both before and after resident use. To address the maintenance issue and damp issue you have raised, on Monday, 27th February 2023, you raised concerns about damp areas around the apartment's window, particularly within the bedroom area. During our inspection, it was noted that the overcrowding of the bedroom with living room furniture played a part in the issue. While no specific issues were immediately evident, our team and the builders recommended improvements to mitigate the extreme heat within your apartment. They suggested to re-evaluate the furniture and open windows to enhance comfort and airflow.
Regarding the bath issue, our on-site team and builders have made multiple visits to diagnose and rectify the problem. Unfortunately, there was an incident where a contractor was turned away, which led to inconvenience for the contractor and delayed further works. We have asked but have yet to receive images as requested as every time, the affected areas have been cleaned before we could properly investigate the nature of the reported damp issue. Having all our calls recorded and having overviewed the content of calls with yourself and your partner, we don’t feel that anyone has provided you with as you state (a copout and cheapest option). Correct we do state that we are a tenant orientated company, by which we stand. It has been shown when we have dealt with matters that involve yourself and your personal matters where we have been directly involved and assisted. From our prospective it seems as though when rent was due 01/08/2023 to return to full price you have then decided to launch an attack against the company both in person and via emails. You stated that you will involve lawyers and place reviews on platforms such as trust pilot and go to the local papers unless we continue with the discount and remove any charges relating to the amenity space. Roco is a business and the fact that the amenity spaces have now been delivered to an extremely high standard we must now charge the full rent that is stated in your legal contract. It is a shame that we have had to air our grievances in this manner and in public. We are of course happy to speak with your lawyer, and if you are unhappy remaining as a resident at Roco we will allow you to end your tenancy early at no extra cost to yourself.
Spot was a great place to live with…
Spot was a great place to live with access to almost everything. Adam and the team were super cool.
August 1, 2023
Unprompted review
Reply from Livingway
Thank you for your feedback! We're thrilled to hear that you had a great experience living at Spot. It's wonderful to know that you found the location convenient with access to various amenities. We're also glad that Adam and the team made a positive impact on your stay. If you ever decide to return or have any questions in the future, don't hesitate to reach out. Your satisfaction is our priority! 🏠🌟
Moving in was very smooth!
Moving in was very smooth and stress free.
Adam and Leo were very helpful and professional throughout. Look forward to enjoying my time here.
August 1, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind feedback!
We're thrilled to hear that your move-in experience at Spot was smooth and stress-free.
Our team, especially Adam and Leo, are dedicated to providing excellent service and ensuring a seamless transition for our residents.
We're delighted to have you as part of our community, and we're sure you'll love your time here.
Excellent
The process of moving in went very smoothly and Leo and the two Adams were very helpful.
August 1, 2023
Unprompted review
Reply from Livingway
Thank you for your feedback!
We're delighted to hear that the moving-in process was seamless, and our team members Leo and the two Adams were helpful.
If you need any further assistance, please don't hesitate to reach out. Welcome to your new home at Pasha!
Livingway Bolton
The whole process from start to finish was handled with the utmost professionalism and care. The apartment is fantastic just as advertised and Adam and the team at Livingway are always on hand to help anyway they can.
July 24, 2023
Unprompted review
Reply from Livingway
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team at Livingway is dedicated to providing exceptional service and ensuring our residents are happy and satisfied. We're delighted that you love the apartment and that it met your expectations. If you ever need any assistance or have any questions, feel free to reach out. Your comfort and happiness are our top priorities. Welcome to the Livingway community! 🏠🌟
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