Livingway Reviews 

196
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professional demeanor, and supportive approach, making interactions pleasant and efficient. Many people highlight the smooth processes, excellent communication, and quick resolution of maintenance and administrative tasks. Reviewers also appreciate the convenient location and the engaging community events that enhance their living experience. However, some customers also noted concerns regarding the facilities, specifically mentioning issues with bin sheds being overrun by pests and appearing unmaintained.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as lovely, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the helpfulness and... See more

Location

People report positive experiences with location, describing it as a fabulous place with fantastic... See more

Facilities

Clients share ambiguous opinions on facilities, with some praising the clean, modern, and well-maintained... See more

User experience

Consumers find the user experience to be positive, with many highlighting quick, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darwin was incredibly helpful. He answered all my questions and explained everything about the property. He replies to my emails instantly and made this process very straightforward.

Company replied

Rated 5 out of 5 stars

I recently moved into Roco Liverpool, and the team has been extremely supportive in making the process smooth. Ashleigh was especially friendly during the viewing day, showing me around the building... See more

Company replied

Rated 5 out of 5 stars

We recently had a viewing with Darwin, he was amazing at explaining the process, happy to request the amendments for us. He literally had all the answers for the questions we asked and we are super i... See more

Company replied

Rated 5 out of 5 stars

Had a brilliant time at the recent resident bowling event! Huge thanks to Darwin, Adam, Solomon, and Caitlin for hosting such a fun evening. It’s great being part of the Livingway community, and these... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Property developer and professional landlord


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(196)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Experience

Our move in was speedy and very informative. Adam was very friendly and even help getting my items to my flat. Our move was perfect.

May 4, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for your feedback John! We're glad to hear that your move-in experience was speedy and informative. We'll be sure to pass on your compliments to Adam and the team. If there's anything else we can assist you with, please don't hesitate to reach out.

Rated 5 out of 5 stars

Livingway - Serene, Secure & Beautiful homes

My experience living at SPOT was amazing. High-fives to Aiden, Danny, Adam and team for all the support and swift response to queries / concerns raised. Everything was topnotch from the friendly customer service, the cook-out events - which really helped with bringing everyone together to have a nice time and network, and then to even the internet speed in my apartment (Lol) I never experienced downtime all through my stay. I could go on ... I have been recommending livingway to friends and family.

May 9, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for sharing your wonderful experience at SPOT! We are thrilled to hear that our team, especially Aidan, Danny, Adam, and the customer service team, exceeded your expectations and provided you with top-notch support and swift responses to your queries and concerns. We're glad you enjoyed our cook-out events and the internet speed in your apartment. We truly appreciate your recommendation to your friends and family !!

Rated 5 out of 5 stars

Danny came to replace my toilet seat

Danny came to replace my toilet seat. He was as always very friendly and apologised for it not being done yesterday as originally arranged. He replaced the seat very quickly and checked that I was happy with it. Danny is very friendly and efficient. A true asset to the Company

May 5, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for your feedback on Danny's service Sophia! We're thrilled to hear that he was able to quickly resolve your issue and provide excellent customer service. We will be sure to pass along your kind words to him. Please don't hesitate to reach out if you need any further assistance in the future.

Rated 5 out of 5 stars

Recently moved in and it went as smooth as possible

Adam has been really helpful in getting settled in to pasha. He's made moving in realy easy and helped us out with the moving in proces.

May 2, 2023
Unprompted review
Livingway logo

Reply from Livingway

Great to hear that Adam has been helpful and made your move-in process easier at Pasha! We will make sure to pass on your positive feedback to him and the rest of the team. Don't hesitate to reach out if you need any further assistance during your stay. Thank you for choosing to live with us!

Rated 5 out of 5 stars

Adam saved me from being locked out this morning

I have been a resident with living way for over a year now. Living way always try and help as best as they can. I was locked out of my flat this morning because I left my keys at my friends house in Manchester on a night out. My flat mate was away with family. I messaged Adam and he replied straight away and came to let me into the flat. I was so grateful as I had work and had to get ready. Adam has always been very helpful for me and my flat mate

April 22, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for a great review Constantine ! We are glad this was quickly resolved for you, if you need anything as always please don't hesitate to get in touch.

Rated 5 out of 5 stars

I feel so fortunate to have lived in…

I feel so fortunate to have lived in George house. It was a haven of peace and tranquility, with everything I needed to live comfortably and happily. The location was perfect, the amenities were top-notch, and the overall experience was simply wonderful. I will always cherish my time there. I'm grateful for the time I spent there.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Back of the net

Everything was great honestly, super straightforward and left nothing out 👌

April 17, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for a great review! We're so happy to hear that our process has helped you along on your LIVINGWAY journey.

Rated 5 out of 5 stars

Great experience

Everyone from LIVINGWAY are really great. Always ready to help & super friendly! Especially the property manager he has been a big help in ensuring that we have settled in well here at livingway.

April 17, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for an incredible review Psm ! We will pass on your kind words to the Property Manager & the team. We are so happy you have joined our LIVINGWAY community.

Rated 5 out of 5 stars

Great place to live and staff are very…

Great place to live and staff are very friendly and always available. Thanks Dani, Aidan and team

March 31, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for an amazing review, we will pass on your kind words to the rest of the team

Rated 5 out of 5 stars

First Time Renters

As first time renters, me and my partner can't fault the team at LivingWay!

We collected our keys at the end of January and even though we didn't have the stereotypical "picking up keys" kind of scenario, Danny handled everything in that moment and after, so well. Leo and Aidan spoke to us both personally about it and we knew from the get go that we were going to always feel looked after.

No matter what the issue, nothing is a problem when it comes to these guys. Leo is always on hand to answer any questions and Adam is fantastic and is happy to fix even the smallest of issues and always does a great job. The whole team are super friendly and communication is spot on. We love our little home and can't thank you guys enough!

March 30, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for an amazing review, Lois! We are so glad you have moved in comfortably and you're enjoying your new home. As always if you need anything please get in touch straight away we are more than happy to help!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Especially since I'm a first time renter! Leo, Danny and Adam are all super friendly and helpful and definitely make you feel at ease. The apartments are lovely and I'm looking forward to being part if the livingway community

March 11, 2023
Unprompted review
Livingway logo

Reply from Livingway

Welcome to LIVINGWAY Rebecca! Thank you for an amazing review. We are so pleased you love your new home. We are delighted you have joined the LIVINGWAY community! As always if you need anything just give us a shout.

Rated 5 out of 5 stars

Great experience for us first time…

Great experience for us first time renters. Everything went smoothly from our online viewing to the move day. Thank you to Danny and Aidan for guiding us through the process. This is a beautiful apartment and we are looking forward to building our lives here!

February 21, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for an incredible review Anon! We are so happy you've joined the Livingway family and love your new home.

Rated 5 out of 5 stars

It was an easy move felt welcomed by…

It was an easy move felt welcomed by management got a hoodie after a week. always helpful when you need help by just ringing the livingway number

February 3, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for a lovely Review Oliver! We are so glad to have you join our community

Rated 5 out of 5 stars

Great company

Good service, great apartments, friendly and helpful staff, fair prices. After 1 year stay there is not much to complain really. We need more apartment buildijgs like this.

February 1, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you for an amazing review Dmitrii, you have been an excellent tenant

Rated 5 out of 5 stars

All stuff are very nice.Looking for…

All stuff are very nice.Looking for more communicate with Neighbor.
Thank you for Danny to solve our problem who’re very helpful.

January 17, 2023
Unprompted review
Livingway logo

Reply from Livingway

Thank you Leo for a lovely review, we are always here to help ☺️

Rated 5 out of 5 stars

great help from all staff

great help from all staff , sorry dont know the big lads name with the beard but he was a great help moving in and no bother for him to show me 5 of the rooms , leo also great made it a quick move i was in within a week great location , rooms are great !!

January 30, 2023
Unprompted review
Livingway logo

Reply from Livingway

Welcome to LIVINGWAY Brendon! We are so happy to have joined our community. Thank you for a lovely review. We will pass on your kind words to the team ! As always if you need anything please get in touch :)

Rated 5 out of 5 stars

Helpful staff

Moved in Rufus in December 2022, very helpful staff and lovely flat, specially thanks to Cody and Hayley for their help moving in and getting things sorted!

December 21, 2022
Unprompted review
Livingway logo

Reply from Livingway

Thanks for the lovely review Abbie, we are pleased to have you in our little community. Welcome to Rufus, we are always here to help if you need us

Rated 5 out of 5 stars

Great Customer Service and Friendliest Staff

I just moved in a week ago and the staff was so friendly and welcoming, the flat was so clean and tidy I would highly recommend the apartments they are furnished and have a great location and everything is new and modern. Huge thank you to livingway Roco building staff.

December 28, 2022
Unprompted review
Livingway logo

Reply from Livingway

Welcome LIVINGWAY Abdullah we are so pleased to have you! We are always here if you need us, welcome to our community

Rated 5 out of 5 stars

Moved in to an apartment in Leeds…

Moved in to an apartment in Leeds recently and it was very easy. Staff are first class and would highly recommend the apartments.

December 9, 2022
Unprompted review
Livingway logo

Reply from Livingway

Thankyou for your kind words Bradley

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look