Very happy with our new walk in shower. Good inital survey and on completion all waste removed. Kyle Scully, the fitter was pleasant, communicative, conscientious and thorough. Patiently explainin... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.
Units 7/8 Flexspace, LN6 9UH, Lincoln, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company responded promptly to my enquiry and provided a professional proposal and quotation within a few days. Bathroom installation was carried out to a high standard, but unfortunately due to a measurement error was not satisfactory. The company very quickly investigated and agreed the necessary re-work without argument, and the end result is excellent.

Reply from Living Well Bathrooms
Ordered a wet room on 24/05/24. A big mistake going to ahm. Wet room finished 14/02/25 8.5 months later. Found this company unreliable, lacking in public relations and commitment. They sent a contractor initially whose workmanship and finishing techniques left alot to be desired. I would like to point out that if the pipework in the loft had been done correctly in the first place then the final radiator issue would not have occurred and it was part of the installation. I paid a lot of money for a bathroom that gives me no pleasure. Think twice before signing on the dotted line.

Reply from Living Well Bathrooms
We had a fitter named Dale and he was excellent. He respected our property, he was polite and did an excellent job.The bathroom was renovated to a very high standard. I would recommend this company.

Reply from Living Well Bathrooms
Dan Casey replaced my bath with a walk-in shower, removed my old shower and fitted shelves, and made good.
Fantastic quality of work, fast and efficient, perfect results! Polite, informative and thoroughly recommended! Can’t thank him enough!.

Reply from Living Well Bathrooms
We needed to change our shower room to a wet room and decided to use Ahm to carry out the work. Dale carried out the work to a very high standard and with very little disturbance to us. He treated our property with respect and kept us informed daily on progress and timetable. The finish was superb and we are delighted with the end result.

Reply from Living Well Bathrooms
Excellent service from start to finish
Dan Casey did a fantastic job converting parents bathroom into a wet room
Excellent work ethic and meticulous attention to detail
AHM were a truly professional company from start to finish; surveyors, fitters, operations and customer services staff. Cannot recommend highly enough

Reply from Living Well Bathrooms
AHM replaced a standard shower cubicle with an easy access walk-in shower in a very small en-suite, which presented difficulties because of space. Other firms had rejected the job as too difficult. The AHM surveyor, Peter, took time to come up with a design solution, and the fitter, Michael carried out the work, tackling the difficulties that arose. He worked carefully and the finished product is exactly what was wanted. Efforts were made to keep mess to a minimum and all the waste was removed on completion. The work is completed less than 3 weeks from the initial survey visit. I would have given 5 stars except that the original fitter let us down on the first day without warning, meaning the work started late and finished later than intended, but overall a very creditable job, thank you.

Reply from Living Well Bathrooms
from Alan the surveyor who was so helpful choosing the right bath wall panels and flooring not pushing at all seemed to know what we needed. Alan our fitter was brilliant so meticulous talked us through every stage and made sure everything was what we wanted .
the bath and fittings was fantastic more than we could have hoped for i cant praise him enough we are so excited with our new bathroom well done AHM

Reply from Living Well Bathrooms
Wayne was very good and went above and beyond to complete the job. Great work ethic.

Reply from Living Well Bathrooms
From the surveyor through to the office staff and Adrian our fitter this firm were excellent. Everyone was very friendly and would answer any questions asked. Adrian kept everything as tidy as possible while working and the firm had organized for the large rubbish sack to be removed within days of completion . Having the shower unit instead of the old bath has made our lives so much easier, Cathy Walker

Reply from Living Well Bathrooms
We are absolutely thrilled with our new bathroom and toilet. The initial visit from Alan was most helpful as he listened to our ideas and made several suggestions as to how they could be improved. Three weeks later and with excellent communication about the start time, Dale our installer arrived and I have to say we consider ourselves very fortunate. He was so hardworking and meticulous we couldn't have wished for better. His attention to detail was clear to see when the installation was complete. At the end of each day, he asked us if we were happy with the progress. We were. Dale was easy to talk to and always cheerful.
I have no hesitation in thoroughly recommending AHM.

Reply from Living Well Bathrooms
Things werent quite right at the start. A quick phone call to the office and things were put on track thanks to the good support from David at the office. Our plumber arrived on time and worked through without a break. He kept us updated throught out the fitting of our wet-room. Very happy with the out come and all the old bathroom was taken away the very next day. whish to say thank you too plumer Wayne and AHM Installations thank you so much.

Reply from Living Well Bathrooms
Dean the fitter was fantastic and friendly. I felt like he went the extra mile to leave a good looking and brilliantly functional wet room. The Lino fitter was great too, super efficient and expert (sorry, didn’t catch his name).
Overall very impressive, stress-free service. Thanks!

Reply from Living Well Bathrooms
A walking shower for my partner was completed expertly. An initial problem was sorted with speed and no inconvenience to her. Special mention for the fitter Dave who did an expert job with the minimum of fuss and seemed to take great pride in his work An enjoyable experience from this company and highly recommended.

Reply from Living Well Bathrooms
Excellent workmanship. We were consulted on each stage as the installation progressed. Nothing was too much trouble.

Reply from Living Well Bathrooms
We had our bath taken out to be replaced with a walk in shower, it was fitted by Michael who did a fantastic job. I also want to thank all the AHM Installation team for always keeping in contact with us from start to finish. We would highly recommend this company.

Reply from Living Well Bathrooms
Dave who did our walk-in shower is very professional. the shower is perfect for us no more trip hazards
A perfect job. all mess cleared up in the house, the house was left as found clean and tidy. 5 star job. delighted with the finish and the workman ship...

Reply from Living Well Bathrooms
We're delighted with our new bathroom; it is such a transformation! Quality products and materials were used. Flawless logistics and the site was always left clean and tidy. Special thanks to Anne at AHM's Maidstone office for her excellent support and to Wayne, our wonderful fitter, for being a good listener and finding creative ways to improve the installation.

Reply from Living Well Bathrooms
We wanted our bath taken out and replaced with walk-in shower, with new tiles and flooring. The representative who visited prepared plans with our objectives in mind, and gave us great advice. The fitting was undertaken by Dan Casey. He was friendly and professional, and we were delighted with the results of his work. Excellent.

Reply from Living Well Bathrooms
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.