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Living Well Bathrooms Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely hardworking, polite, and careful while keeping all work areas exceptionally clean and tidy. Homeowners consistently note that the entire installation process runs smoothly, with professional builders providing clear communication and efficient service from beginning to end. Some reviewers were not happy with minor hiccups, noting occasional delayed starts or inconvenient timing adjustments before the actual work began. A few people also mentioned experiencing minor equipment faults, unexpected electrical issues, or material damages during their bathroom renovations that required additional attention.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and clear... See more

Service

Customers consistently note positive experiences with service, praising the professional approach from the... See more

Quality

Customers report widespread satisfaction and appreciation regarding the quality of the workmanship and the... See more

Facilities

Clients share positive opinions on facilities, noting that bathrooms and wet rooms are successfully... See more

Product

Consumers find product to be positive, expressing satisfaction with their new walk-in showers, wet rooms, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our new walk in shower. Good inital survey and on completion all waste removed. Kyle Scully, the fitter was pleasant, communicative, conscientious and thorough. Patiently explainin... See more

Company replied

Rated 5 out of 5 stars

Jo and Jonatan have been extremely helpful, professional and hardworking from the start to finish of our new bathroom. They’ve been very happy to answer any questions and took extra care in making sur... See more

Company replied

Rated 5 out of 5 stars

We decided to swap our standard toilet for a bidet toilet to help make our bathroom easier to use due to my arthritis. Dominique in the office, has a very good personality. Friendly and helpful.... See more

Company replied

Rated 5 out of 5 stars

Replaced a shower with a walk in accessible shower. Alan produced an excellent layout and suggested excellent products. It was a real pleasure to have Mike, the fitter, working in the house. He was... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier
  4. Remodeler

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(391)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and responsive

The company responded promptly to my enquiry and provided a professional proposal and quotation within a few days. Bathroom installation was carried out to a high standard, but unfortunately due to a measurement error was not satisfactory. The company very quickly investigated and agreed the necessary re-work without argument, and the end result is excellent.

April 16, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the review and the feedback Mr Bowie. We are so pleased you were happy with our services and how we addressed the issue with the measurement promptly and to satisfaction. We hope you are enjoying your new bathroom :)

Rated 1 out of 5 stars

Ordered a wet room on 24/05/24

Ordered a wet room on 24/05/24. A big mistake going to ahm. Wet room finished 14/02/25 8.5 months later. Found this company unreliable, lacking in public relations and commitment. They sent a contractor initially whose workmanship and finishing techniques left alot to be desired. I would like to point out that if the pipework in the loft had been done correctly in the first place then the final radiator issue would not have occurred and it was part of the installation. I paid a lot of money for a bathroom that gives me no pleasure. Think twice before signing on the dotted line.

May 24, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you for your review. We’re genuinely sorry that your experience with AHM Installations did not meet the standard either of us would expect.

There were clear issues with the original installation, undertaken by a trusted and experienced installer with whom no issues had previously arisen, so it came as a surprise that the installation had not gone to plan but we take full responsibility for that.

Once made aware, we acted quickly to assign one of our most experienced fitters to carry out a full re-fit and begin putting things right. We also attended multiple follow-up visits to resolve additional concerns, including a more complex radiator issue, which was ultimately identified as unrelated to the core installation but was still addressed by our team in full.

As you can see from the 5-star reviews we consistently receive this is an isolated incident and as a Which? Trusted Trader, we hold ourselves to high standards and deeply regret that, in this instance, the experience fell short. To reflect the disruption caused, we offered a goodwill reduction of £750 from your final balance.

Most importantly, we want to assure you that we have taken your feedback extremely seriously. This case has been thoroughly reviewed internally - the original installer is no longer with us and we’re taking clear steps to ensure the issues you faced are not repeated. Every customer deserves a smooth, professional experience, and we are using your feedback as a key learning opportunity to strengthen our processes and oversight further.

While we’re disappointed that this experience has left you dissatisfied, we appreciate the opportunity you gave us to complete the work and make things right.

Rated 5 out of 5 stars

Excellent …

We had a fitter named Dale and he was excellent. He respected our property, he was polite and did an excellent job.The bathroom was renovated to a very high standard. I would recommend this company.

April 7, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Middleton for the lovely feedback. We are so pleased you were happy with the service we, and our colleague Dale provided and we hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Dan Casey replaced my bath with a…

Dan Casey replaced my bath with a walk-in shower, removed my old shower and fitted shelves, and made good.
Fantastic quality of work, fast and efficient, perfect results! Polite, informative and thoroughly recommended! Can’t thank him enough!.

April 7, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review for our colleague Dan, he is an absolute star! We're so pleased you were happy with the service and hope you are enjoying your new shower :)

Rated 5 out of 5 stars

Shower room to Wet Room

We needed to change our shower room to a wet room and decided to use Ahm to carry out the work. Dale carried out the work to a very high standard and with very little disturbance to us. He treated our property with respect and kept us informed daily on progress and timetable. The finish was superb and we are delighted with the end result.

April 4, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Budd for taking the time to leave us review, it's always so nice to hear when our customers' are happy :) We'll be sure to pass on your kind comments to our colleague Dale as well.

Rated 5 out of 5 stars

Wet room installation

Excellent service from start to finish
Dan Casey did a fantastic job converting parents bathroom into a wet room
Excellent work ethic and meticulous attention to detail
AHM were a truly professional company from start to finish; surveyors, fitters, operations and customer services staff. Cannot recommend highly enough

March 31, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this wonderful review. It's always lovely to hear our colleagues have provided a 5-star service and we hope the new wet room will make a big difference for your parents :)

Rated 4 out of 5 stars

Accessible shower fitted in small ensuite

AHM replaced a standard shower cubicle with an easy access walk-in shower in a very small en-suite, which presented difficulties because of space. Other firms had rejected the job as too difficult. The AHM surveyor, Peter, took time to come up with a design solution, and the fitter, Michael carried out the work, tackling the difficulties that arose. He worked carefully and the finished product is exactly what was wanted. Efforts were made to keep mess to a minimum and all the waste was removed on completion. The work is completed less than 3 weeks from the initial survey visit. I would have given 5 stars except that the original fitter let us down on the first day without warning, meaning the work started late and finished later than intended, but overall a very creditable job, thank you.

April 2, 2025
Unprompted review
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Reply from Living Well Bathrooms

Hello and thank you so much for your review. We’re delighted that we were able to provide you with a beautiful new accessible shower—especially where other companies had turned the job away. We’ll be sure to pass on your kind words to the team.

We’re truly sorry about the issue you experienced with the original installer and completely understand your frustration with the change in timeline. Please rest assured that this was a highly unusual situation. We pride ourselves on having a reliable and skilled team of installers, and it’s extremely rare for anyone to let us down at the last minute. The individual in question is no longer part of our team, as we hold all our installers to the highest standards to protect the experience of customers like yourself.

Thank you again for your feedback—and for choosing AHM and we hope you are enjoying your new shower :)

Rated 5 out of 5 stars

a company that you can totally rely on

from Alan the surveyor who was so helpful choosing the right bath wall panels and flooring not pushing at all seemed to know what we needed. Alan our fitter was brilliant so meticulous talked us through every stage and made sure everything was what we wanted .
the bath and fittings was fantastic more than we could have hoped for i cant praise him enough we are so excited with our new bathroom well done AHM

March 24, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Burton, we really appreciate the feedback regarding your experience. Both of our Alan's are stars and would expect nothing less than brilliance from both and well let them know how pleased you were with them and our overall service :) We hope you enjoy your new bathroom.

Rated 5 out of 5 stars

Walk in shower install

Wayne was very good and went above and beyond to complete the job. Great work ethic.

March 27, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the review and 5 stars and for letting us know you were happy with the service we provided. We hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

From the surveyor through to the office…

From the surveyor through to the office staff and Adrian our fitter this firm were excellent. Everyone was very friendly and would answer any questions asked. Adrian kept everything as tidy as possible while working and the firm had organized for the large rubbish sack to be removed within days of completion . Having the shower unit instead of the old bath has made our lives so much easier, Cathy Walker

March 7, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Walker for this lovely review, we're so glad you're enjoying your new shower and this is making life easier :) It was a pleasure to undertake the work and we'll let Adrian and our customer service team know how happy you were with the service.

Rated 5 out of 5 stars

Highly Recommended…

We are absolutely thrilled with our new bathroom and toilet. The initial visit from Alan was most helpful as he listened to our ideas and made several suggestions as to how they could be improved. Three weeks later and with excellent communication about the start time, Dale our installer arrived and I have to say we consider ourselves very fortunate. He was so hardworking and meticulous we couldn't have wished for better. His attention to detail was clear to see when the installation was complete. At the end of each day, he asked us if we were happy with the progress. We were. Dale was easy to talk to and always cheerful.
I have no hesitation in thoroughly recommending AHM.

March 12, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Lane for this lovely review. We're delighted you were happy with the services provided by our team and Alan and Dale in particular who are amazing. We will be sure to pass on your comments and we hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Things werent quite right at the…

Things werent quite right at the start. A quick phone call to the office and things were put on track thanks to the good support from David at the office. Our plumber arrived on time and worked through without a break. He kept us updated throught out the fitting of our wet-room. Very happy with the out come and all the old bathroom was taken away the very next day. whish to say thank you too plumer Wayne and AHM Installations thank you so much.

March 11, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review. We're so pleased you were happy with the service we provided, our team works hard to ensure all our bathroom adaptations run smoothly. We will be sure to pass on your comments to David and the installer who completed your project. We hope you are enjoying your new wet room :)

Rated 5 out of 5 stars

Friendly, stress-free installation

Dean the fitter was fantastic and friendly. I felt like he went the extra mile to leave a good looking and brilliantly functional wet room. The Lino fitter was great too, super efficient and expert (sorry, didn’t catch his name).
Overall very impressive, stress-free service. Thanks!

March 13, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Laws for this lovely feedback from Dean and the flooring fitter, we'll be sure to pass on your comments and we hope you are enjoying your new wetroom :)

Rated 5 out of 5 stars

Excellent service from a local company

A walking shower for my partner was completed expertly. An initial problem was sorted with speed and no inconvenience to her. Special mention for the fitter Dave who did an expert job with the minimum of fuss and seemed to take great pride in his work An enjoyable experience from this company and highly recommended.

March 12, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Leer for this lovely feedback. We always try to overcome any installation issues quickly and conveniently and we're are so pleased you're happy with everything we did throughout. We will also be sure to let Dave know how happy you were :)

Rated 5 out of 5 stars

Excellent workmanship

Excellent workmanship. We were consulted on each stage as the installation progressed. Nothing was too much trouble.

March 8, 2025
Unprompted review
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Reply from Living Well Bathrooms

Great to hear your feedback Mr Smith, we're delighted we could help with your project and we hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

We had our bath taken out to be…

We had our bath taken out to be replaced with a walk in shower, it was fitted by Michael who did a fantastic job. I also want to thank all the AHM Installation team for always keeping in contact with us from start to finish. We would highly recommend this company.

March 5, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Donna for this lovely feedback on the service we provided and for our colleague Michael who completed the work. We will be sure to pass on your kind comments and we hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Dave who did our walk-in shower is very professional

Dave who did our walk-in shower is very professional. the shower is perfect for us no more trip hazards
A perfect job. all mess cleared up in the house, the house was left as found clean and tidy. 5 star job. delighted with the finish and the workman ship...

March 6, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Williams for this great review, we're always happy to hear that a change in your bathroom has made life easier and that you were happy with our work. We'll ensure our colleague Dave is made aware of your kind comments :)

Rated 5 out of 5 stars

A friendly company with a great service ethos

We're delighted with our new bathroom; it is such a transformation! Quality products and materials were used. Flawless logistics and the site was always left clean and tidy. Special thanks to Anne at AHM's Maidstone office for her excellent support and to Wayne, our wonderful fitter, for being a good listener and finding creative ways to improve the installation.

February 24, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this awesome review! We're so happy we could be of help and undertake the transformation that you wanted. We will pass on your kind comments to our colleagues and we hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

New shower unit to replace bath

We wanted our bath taken out and replaced with walk-in shower, with new tiles and flooring. The representative who visited prepared plans with our objectives in mind, and gave us great advice. The fitting was undertaken by Dan Casey. He was friendly and professional, and we were delighted with the results of his work. Excellent.

February 27, 2025
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Wiechula for this lovely review regarding your bathroom project. We are delighted to hear you were happy with the advice and service we provided and we'll pass on your kind comments to the colleagues involved :)

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