Ordered SPLASH Pool Filter Pump on 25th June despatched apparently on 26th. Not received it. Then get message saying despatched 1st July still not arrived. B&Q doing refund as Livivo 3rd party se... See more
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Love the electric blanket, so cosy and effective during winter and really helps with the heating bills! Had a small issue where my blanket stopped working after around 6 months but I reached out to th... See more
Company replied
I brought a cat tower from you for my boy as a little treat for his recovery from a dog attack an he loves it but unfortunately it broke within a week but I emailed them right away an within an hour I... See more
Company replied
Love my electric blankets from Livivo. I have bought 5 so far in a variety of colours for various family members . They are do cosy. Customer service has always been excellent. I have only ever had tw... See more
Company replied
Company details
Written by the company
At Livivo, we believe home is an expression of style, and that should be possible for everyone. Independent British business, delivering to your home from ours in Glasgow.
Contact info
8 Nelson Mandela Place, G2 1BT, Glasgow, United Kingdom
- support@livivo.com
- livivo.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Delivery went well
July 28, 2024
Reply from Livivo
Hi Steve,
Thanks so much for leaving us a great review. We really appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
It arrived on time
July 28, 2024
Reply from Livivo
Hi Gillian,
Thanks so much for leaving us a great review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Good service
Ordered on Saturday and delivered on Monday
Fast efficient service
Quality item
July 28, 2024
Reply from Livivo
Hi Margaret,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Mr Steve czHad no issues was delivered on time and…
Had no issues was delivered on time and was kept updated
July 30, 2024
Unprompted review
Reply from Livivo
Hi Steve,
Thanks so much for leaving us a great review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Gloria,
Thanks so much for leaving us a great review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Juris,
Thanks so much for leaving us a brilliant review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Okokokokok
July 20, 2024
Reply from Livivo
Hi William,
Thanks so much for leaving us a great review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Terrific customer service.
Terrific customer service.
I created an account and was emailed a discount voucher for my first purchase. This however did not work and no discount was applied. I completed the order anyway ,and true to their word it came on next day delivery. Fantastic I thought. I contacted their customer desk anyway let them know about the discount not working and they applied it for me. So I have since made another purchase with this very transparent and trustworthy supplier .
Truely a full five star experience
July 20, 2024
Unprompted review
Reply from Livivo
Hi Andrew,
Thanks so much for leaving us a brilliant review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Good product at a great price.
Good product at a great price.
Fast delivery and well packaged 👍
July 10, 2024
Reply from Livivo
Hi Bridget,
Thanks so much for leaving us a lovely review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Excellent customer service
Possibly one of the best customer service experiences that we've had in the past few years. We bought an airzzZ double bed in November 2023, however we discovered it to be faulty in June 2024 after very little use. Very unexpected, but after writing to Livivo, they happily sent out a new one with no quibble. Excellent service, thank you.
July 10, 2024
Unprompted review
Reply from Livivo
Hi Richard,
Thanks so much for leaving us a brilliant review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Poor item
Poor item, at 110 cm far too short for any child older than 4.
Very disappointed .
Emailed site for full refund and how to return but have had no response
July 9, 2024
Reply from Livivo
Hi Mary,
Thanks for reaching out! Our team responded yesterday as we do not operate over the weekend. Can you please check your junk/spam inbox in case the return information has been received here instead?
Please do let us know how you get on as we are awaiting a response from you.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Gianni,
Thanks so much for leaving us a lovely review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Donna,
Thanks so much for leaving us a lovely review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Mai,
Thanks so much for leaving us an excellent review, it is greatly appreciated.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi,
Thanks so much for leaving us a brilliant review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Could have caused a house fire
Purchased the Livivo 17L halogen oven on 12th January 2023, so just reaching 18 months of age. 6 months after buying glass bowl spontaneously shattered and was quickly replaced. Few nights ago however much more serious issues. Our smoke alarms were triggered, the kitchen was full of white electrical smelling smoke billowing from the main fan/bulb body of the halogen oven. Power immediately isolated and part taken outside where thick white smoke continued to billow out.This was extremely worrying given it could have resulted in a house fire, not only that but no fuses were tripped either. The item was bought directly from HSI Global limited via your Amazon store, HSI being your parent company. I emailed both Livivo and HSI Global about this serious electrical safety issue. So far I have received no response. Very poor given it cost almost £65.00 one should expect more than 18 months use, one should also expect electrical safety and these imported items won't actually burn your house down.
July 4, 2024
Unprompted review
Reply from Livivo
Hi Carl,
Thanks for taking the time to reach out. So sorry to hear this, however, we have not received any previous communication from you.
No details have been left for us to contact you directly, so on this occasion, please do reach out via your Amazon order number to our HSI GLOBAL team.
Our team respond within 24 hours and will be able to assist you further with this issue.
Please accept our sincere apologies for any inconvenience caused.
Please don't hesitate to reach out if you have any further concerns in the meantime.
Kind regards,
Team LIVIVO
Air fryer - unexpected present
We have been given the air fryer as a present but there was no instruction manual. I contacted Livivo hoping they could help, a lot of companies seem to ask you to pay for user guides/manuals.
Within the hour I had a PDF of the manual delivered to my e-mail.
Can't fault their customer services.
The fryer looks great and well built. Will now be able to try it.
July 10, 2024
Unprompted review
Reply from Livivo
Hi Jennifer,
Thanks so much for leaving us a brilliant review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Ana,
Thanks so much for leaving us a brilliant review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Good price and quick delivery.
June 30, 2024
Reply from Livivo
Hi Betty,
Thanks so much for taking the time to leave us a 5-star review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
FAULTY OVEN. NO REPLY
I bought two halogen ovens on the 22/10/2023. One has developed a fault. I've sent an email with proof of purchase to support on the 29th of June and heard nothing back from the company. I guess that they hope we just disappear!! I will never buy from them again
June 29, 2024
Unprompted review
Reply from Livivo
Hi Colin,
Thanks for taking the time to leave us some honest feedback.
So sorry to hear this! Unfortunately, we have not received any previous communication from you.
Our Community Manager has reached out just now via the email on your order.
Kind regards,
Team LIVIVO
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