Ordered SPLASH Pool Filter Pump on 25th June despatched apparently on 26th. Not received it. Then get message saying despatched 1st July still not arrived. B&Q doing refund as Livivo 3rd party se... See more
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Love the electric blanket, so cosy and effective during winter and really helps with the heating bills! Had a small issue where my blanket stopped working after around 6 months but I reached out to th... See more
Company replied
I brought a cat tower from you for my boy as a little treat for his recovery from a dog attack an he loves it but unfortunately it broke within a week but I emailed them right away an within an hour I... See more
Company replied
Love my electric blankets from Livivo. I have bought 5 so far in a variety of colours for various family members . They are do cosy. Customer service has always been excellent. I have only ever had tw... See more
Company replied
Company details
Written by the company
At Livivo, we believe home is an expression of style, and that should be possible for everyone. Independent British business, delivering to your home from ours in Glasgow.
Contact info
8 Nelson Mandela Place, G2 1BT, Glasgow, United Kingdom
- support@livivo.com
- livivo.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very efficient service and keenly priced
August 31, 2024
Reply from Livivo
Hi Phil,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Neil,
Thanks so much for leaving us a lovely review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
My niece loved her present thanks will…
My niece loved her present thanks will recommend
July 7, 2024
Reply from Livivo
Hi Kaye,
Thanks so much for leaving us a lovely review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Great value washing rotary airer
Great value washing rotary airer. Very pleased with item and delivery
August 27, 2024
Unprompted review
Reply from Livivo
Hi Kay,
Thanks so much for leaving us a brilliant review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Thank you
Thank you. I have received replacement cover for outdoor swing. I am very impressed with the quality of the product and the price, such good value.
Your level of customer service is excellent I emailed re problem with the zip and you replied in hrs and sent us a replacement. No fuss or bother, I would definitely use again and have no hesitation in recommending your products.
September 5, 2024
Unprompted review
Reply from Livivo
Hi Moira,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
very well organised and on time delvery.
August 28, 2024
Reply from Livivo
Hi C.P,
Thanks so much for leaving us a brilliant review.
We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Kola,
Thanks so much for leaving us an excellent review. We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Helen,
Thanks so much for leaving us an excellent review. We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Pam,
Thanks so much for leaving us a lovely review. We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Excellent in every way
The product was precisely as described. Very good quality and arrived very promptly and well packaged.
August 15, 2024
Reply from Livivo
Hi Catherine,
Thanks so much for leaving us a lovely review. We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Took way too long to be delivered
August 14, 2024
Reply from Livivo
Hi Sheryl,
Thanks for leaving us some feedback.
I have looked into this for you and you ordered on the 14th of August and the item arrived on the 15th of August, which is our advertised delivery expectation.
Please confirm if this is not the case but we have not received any previous communication from you in regards to a delayed package.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi Jen,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Very responsive customer service team…
Very responsive customer service team and a good quality product. A fault with the swing seat cover zipper I ordered was recognised and a replacement was sent. Very smooth. Thank you Livovo.
August 19, 2024
Unprompted review
Reply from Livivo
Hi Devanshi,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Customer Service excellent
Product is of poor quality and smaller than I expected. The string attached to ball and hook at top came away within 10minutes of play and is now frayed. Customer service have been responsive, first offering a replacement, then a refund that was quickly actioned.
August 11, 2024
Reply from Livivo
Hi Julie,
Thanks for reaching out. We are yet to receive a response to our last email if you would wish to have a replacement, can you please confirm?
Our team can then, of course, assist you further.
Kind regards,
Team LIVIVO
FabHeated blanket…
Very pleased with this blanket.This will be my second, I brought one for my husband.
July 28, 2024
Reply from Livivo
Hi Mckenzie,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Very disappointed
Very disappointed with this company. I purchased a BBQ grill less than a year ago. Have literally used it once and this year whilst tidying up moved the BBQ and one of the legs literally snapped off. This item was clearly not fit for
purpose. They initially offered 20% refund as the item is out of stock but when I refused and asked if they could take the payment off from another item they refused and now state that the item is out of warranty! Surely the item has at least 12 months guarantee. I will trust my instincts in future and certainly won’t be using this company again.
August 9, 2024
Unprompted review
Reply from Livivo
Hi Jacqui,
Thanks for taking the time to leave some honest feedback. So sorry for any inconvenience caused.
Please see our warranty terms and conditions below:
https://livivo.com/pages/terms-and-conditions
Your purchase has a 90-day warranty. We happily offered a partial refund as a goodwill gesture as we do not have any spare parts but as stated previously, we cannot issue a replacement for a new unit which you requested or full refund as the warranty has expired.
Our Community Manager has reached out this morning so please do check your emails.
Kind regards,
Team LIVIVO
Exceptional service and a good priduct
August 6, 2024
Unprompted review
Reply from Livivo
Hi Patricia,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Lightweight and a bit of a puzzle when…
Lightweight and a bit of a puzzle when first taken out of the box, trying to untangle the line so we could test it. That hiccup aside, it was easy to fix, two persons ideally, and folds away neatly. The stay arm needs quit a decent amount of force to engage it in the socket, but this will probably ease as time goes on and the lines stretch a bit. Considering the price, this is a good value 'starter' line.
August 4, 2024
Reply from Livivo
Hi Phil,
Thanks so much for leaving us a brilliant review. We really appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Reply from Livivo
Hi,
Thanks so much for leaving us a great review. We really appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Happy wash dat
Product is of good quality, easy to assemble and delivered within the projected timeline
August 1, 2024
Reply from Livivo
Hi Sandra,
Thanks so much for leaving us a great review. We really appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
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