Livivo Reviews 

1,451
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Ordered SPLASH Pool Filter Pump on 25th June despatched apparently on 26th. Not received it. Then get message saying despatched 1st July still not arrived. B&Q doing refund as Livivo 3rd party se... See more

Rated 5 out of 5 stars

Love the electric blanket, so cosy and effective during winter and really helps with the heating bills! Had a small issue where my blanket stopped working after around 6 months but I reached out to th... See more

Company replied

Rated 5 out of 5 stars

I brought a cat tower from you for my boy as a little treat for his recovery from a dog attack an he loves it but unfortunately it broke within a week but I emailed them right away an within an hour I... See more

Company replied

Rated 5 out of 5 stars

Love my electric blankets from Livivo. I have bought 5 so far in a variety of colours for various family members . They are do cosy. Customer service has always been excellent. I have only ever had tw... See more

Company replied

Company details

  1. Home Goods Store
  2. Countertop Store
  3. Garden

Written by the company

At Livivo, we believe home is an expression of style, and that should be possible for everyone. Independent British business, delivering to your home from ours in Glasgow.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.4

All reviews

(1,451)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They couldn't have done MORE!

Date of experience is actually Aug 2022. Order number 204-0963942-9703553 (Amazon)

I was missing a few items from my order and Livivo did EVERYTHING they could to replace these.

Can't fault them even if I try!

December 7, 2023
Unprompted review
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us a brilliant review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Fantastic sturdy product

Fantastic sturdy product, perfect for what we need it for.

November 24, 2024
Livivo logo

Reply from Livivo

Hi Tom,

Thanks so much for leaving us a brilliant review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Heated Blanket

I purchased a heated blanket last winter, it recently stopped working. I contacted Livivo and explained the situation to them, they kindly sent me a replacement which arrived three days later.
I am very pleased, great service !
Thank you Livivo

November 19, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi Karen,

Thanks so much for leaving us a 5-star review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 1 out of 5 stars

Electric throws

Bought an electric throws in 2021,used for approximately 8 months over two winters,came to use it this year and it doesn't work Very poor for the cost (approx £60)Livivo not interested as the warranty has expired. Not good customer service.

November 12, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi Jennifer,

Thanks for taking the time to leave us some honest feedback.

So sorry to hear your 1-year warranty expired.

Please don't hesitate to reach out if you have any further queries in the meantime.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Very pleased with the service received

Very pleased with the service received, arrived promptly and good quality.

October 30, 2024
Livivo logo

Reply from Livivo

Hi Julia,

Thanks so much for leaving us a 5-star review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Good item at a good price

Good item at a good price. When I had a problem a couple of months later, they replaced item immediately with no quibbles. Great customer service

November 4, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us a 5-star review! So pleased to hear you were impressed with the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Cooks the chips perfectly

Cooks the chips perfectly, very compact and sits neatly on any work surface in the kitchen.

October 9, 2024
Livivo logo

Reply from Livivo

Hi Pearl,

Thanks so much for leaving us a 5-star review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Your company did well but didn't your…

Your company did well but didn't your get my goods until today 29 have used before pl

October 19, 2024
Livivo logo

Reply from Livivo

Hi Ronald,

Thanks so much for leaving us a 5-star review!

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

I brought a cat tower from you for my…

I brought a cat tower from you for my boy as a little treat for his recovery from a dog attack an he loves it but unfortunately it broke within a week but I emailed them right away an within an hour I had an email saying sorry and they will send a replacement unit out. What more can anyone ask from a company thankyou for a quick reply. And am sure my boy will still love it when it's back together. Thankyou

October 23, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi Jessica,

Thanks so much for leaving us an excellent review.

So pleased to hear you were impressed with the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Excellent customer service & blanket

Love my electric blankets from Livivo. I have bought 5 so far in a variety of colours for various family members . They are do cosy. Customer service has always been excellent. I have only ever had two problems, one with a control unit & one with a blanket itself stopping working after almost a year. On both occasions, Customer service were quick to respond & very helpful sending out replacements without any difficulty at all . I would definitely recommend this product & company

October 18, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us an excellent review.

So pleased to hear you were impressed with the service provided.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Speed of delivery was outstanding

Speed of delivery was outstanding!
Easy to order. Will definitely use again.

October 11, 2024
Livivo logo

Reply from Livivo

Hi Ann,

Thanks so much for leaving us a lovely review.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 1 out of 5 stars

Never by a livio air fryer piece of…

Never by a livio air fryer piece of crap went wrong after one use I'm going to put on Facebook every day what a crap brand broke after one use and one week you are nothing but corporate thieves selling such a piece of rubbish and I'll tell you what you get karma 10 fold back just wait and see 💩💩💩

October 18, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi Leonard,

So sorry to hear you have experienced a negative encounter with one of our products.

Could you please reach out to us directly at support@livivo.com as we have no contact information for yourself so we are unable to reach out.

Kind regards,

Team LIVIVO

Rated 2 out of 5 stars

My electric blanket controllers have…

My electric blanket controllers have stopped working and you can only contact the company using a contact form which I did. They responded asking for order number and purchase date to which I replied I don’t keep receipts, can’t remember the date and am not claiming under warranty. Their response was exactly the same as before “please advise order number and purchase date” with no number to ring I can’t see me getting anywhere, have to look at other companies with better customer service.

October 17, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi Peter,

Thanks for leaving us some honest feedback.

Unfortunately, as stated in our warranty terms and conditions we do require a proof of purchase. We can then, of course, assist you under your warranty.

Please do reach out to us and we will be able to assist you further as all communication is completed via email and we aim to respond within 24-hours.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Great product, would recommend

Great product. Effective heat transmission. Good prompt after service

October 16, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi Deana,

Thanks so much for leaving us an excellent review.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 1 out of 5 stars

Livivo does not live up to it guarantee deluxe rattan cube cover only…

Purchased deluxe rattan cube cover only had it 15 months . It supposed to be waterproof and resistant to frosts .
It falling to piece’s, ripped in several areas and not water proof as suggested. A poor quality item mis sold
Very unhappy customer

October 4, 2024
Unprompted review
Livivo logo

Reply from Livivo

Hi Karen,

Thanks for leaving us some honest feedback.

So sorry you experienced an issue with your item once the warranty had expired.

Please accept our sincere apologies for any inconvenience caused.

Regards,

Team LIVIVO

Rated 5 out of 5 stars

Clothes garden whirly dryer + toaster…

Clothes garden whirly dryer + toaster very happy with both purchases.extremely fast delivery many thanks David, i,ll B Back😃

September 24, 2024
Livivo logo

Reply from Livivo

Hi David,

Thanks so much for leaving us an excellent review.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Good quality blanket for pensioners!

Good quality blanket. Controls simple to use. On those really cold days it's the cheapest way to keep warm. Good idea for pensioners on low incomes who don't qualify for pension credit but who no longer receive their winter fuel allowance.

September 19, 2024
Livivo logo

Reply from Livivo

Hi Peter,

Thanks so much for leaving us an excellent review.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 5 out of 5 stars

Good service

Products are good and delivery was prompt.

September 16, 2024
Livivo logo

Reply from Livivo

Hi,

Thanks so much for leaving us an excellent review.

Please don't hesitate to contact us if you require any future assistance.

Kind regards,

Team LIVIVO

Rated 1 out of 5 stars

Nothing delivered. No refund.

Company uses “ we lose EVRI parcel”
Which means once paying that’s the last you’ll see of your cash or the item ordered.

September 3, 2024
Livivo logo

Reply from Livivo

Hi,

Thanks for leaving us some honest feedback.

So sorry you experienced an issue with your Evri shipment.

We can confirm you have been fully refunded now you have confirmed your order number with us.

Regards,

Team LIVIVO

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